Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
56
4 Stars
26
3 Stars
11
2 Stars
15
1 Star
19
52%of customers recommend this product.
(
34 out of
65)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
5
New and different
on January 3, 2025
Posted by: Cook 1
[This review was collected as part of a promotion.] I love the multiple features, still trying to use them all
Written by a customer while visiting kitchenaid.com
Customer Rating
1
No part to repair; under warranty
on February 4, 2025
Posted by: Khristine
from Colorado Springs, CO
[This review was collected as part of a promotion.] We bought the new microwave in May 2024. It broke in December 2024. It is still under warranty but the local appliance repair that KitchenAid contracts for service has said the part is backordered. Its been over a month with no microwave. KitchenAid is not helping get the part.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 669577.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on March 7, 2025
Posted by: carlson
from West Grove, PA
[This review was collected as part of a promotion.] It has taken a bit to get use to, but the functionality is nice. Although the air fryer, toaster and microwave do not work as well as the individual appliances work. I don't feel like the microwave has much power.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on March 8, 2025
Posted by: MPatil
from VA
[This review was collected as part of a promotion.] We bought it last month and enjoying the features. All options are in one unit. This is the best purchase we made.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Buy something else
on April 2, 2025
Posted by: Tim133
[This review was collected as part of a promotion.] Microwave hardly works. Have scheduled service twice and no one showed up. This 900 dollar wall ornament won’t even cook a bag of popcorn.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 2, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 703441.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
I really wanted to love this unit...
on April 5, 2025
Posted by: terribearblue
[This review was collected as part of a promotion.] I bought this a couple months ago because our old microwave stopped working. It's true what other reviewers are saying: There are definitely hot and cold spots in microwaved food, I'm sure because of the unit not having a turntable. When I heat a cup of tea, I used to set my old microwave to one minute twenty seconds. Now in order to get the same hot cup of tea I have to set it for two minutes. We chose this combo unit because we are short of countertop space and wanted to get rid of our air fryer that takes so much space. The microwave does do a great job on air fryer wings. Next, I used it to bake cookies to try the oven mode out. Some of the cookies were very dark, even black around the edges and bottom, while other cookies were barely done. I don't think I'll use it for baking cookies anymore. In general, I wouldn't buy this again. We considered when buying it, when we move, we would take it with us because it was fairly expensive, compared to basic over-the-stove microwaves. We decided we will be leaving it with this townhouse when we sell. Not impressed at all. What a disappointment.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on April 7, 2025
Posted by: Our Microwave
[This review was collected as part of a promotion.] We bought this a month or so ago, I love this Kitchenaid microwave. Love all the features.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Flush mount fan and large air fryer tray.
on May 13, 2025
Posted by: Utah6
[This review was collected as part of a promotion.] We purchased this wall oven in April to upgrade our over the range convection microwave oven to a more complete oven with an air fryer oven. I use the microwave daily and the air fryer feature weekly. Love the air fryer as it is three times more versatile and more convenient than our counter top air fryer. So easy to use when we are preparing meals for more than two people and we no longer have to clean or manage a special appliance. The microwave works surprisingly well without a turntable. Love the flush mount appearance and fan.
Written by a customer while visiting kitchenaid.com