Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
86
4 Stars
38
3 Stars
14
2 Stars
20
1 Star
29
61%of customers recommend this product.
(
71 out of
116)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
1
Awful instructions on how to cook different items
on July 15, 2024
Posted by: FBinstructions
[This review was collected as part of a promotion.] Moved in on 6/26, still can't figure it out. You have plenty of instructions on how to take care of it, but no videos or suggestions on how to cook! I can read the suggestions as well as the next person, but so far toasting is a big FAIL. The fan is great though. Do you leave the pan in the bottom of the oven all the time? I've been taking it out. The oven barely fits a dinner plate. I really want this thing to work. Needs a turntable can I add one?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 16, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 564253.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So far GREAT!
on June 30, 2024
Posted by: Mimi0106
from Charleston, SC
[This review was collected as part of a promotion.] We had this microwave delivered and installed about 3 weeks ago. LOVE the microwave function but haven't had a chance yet to use the air fryer or toaster oven. Cannot wait to try all the other functions and would like to review those in the future.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good So Far
on June 29, 2024
Posted by: Saxtoy
from Iowa
[This review was collected as part of a promotion.] I have not installed the unit yet. I have it on a bench being tested. The design is first rate, but this is a very heavy beast. I don't like the electric door. I suspect that will be the first thing to fail. Kitchenaid needs to mention in their advertising and online info that the unit only comes with mounting instructions. The user manual, warranty information, etc all have to downloaded from the website.
So far the features I have tested have all worked satisfactorily, except microwave popcorn leaves a large amount of unpopped kernels, probably because there is no moving turntable.
So far the features I have tested have all worked satisfactorily, except microwave popcorn leaves a large amount of unpopped kernels, probably because there is no moving turntable.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Overall great with one improvement recommendation.
on June 8, 2024
Posted by: Xraydrbob
from McFarland, WI
We purchased this microwave while it was on introductory sale. We find the unit easy to use and loaded with features The absence of a turntable enables us to utilize the entire bottom. The flush design is an an excellent feature, but the LED cooktop lighting needs to be angled toward the cooktop. It currently points to the cooktop control panel. Despite this oversight, I’d highly recommend it !
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Air fryer feature
on June 7, 2024
Posted by: jenniferc466
[This review was collected as part of a promotion.] Stunning microwave! We are impressed with this product and how nice it looks too. You can use it for various things what we are more excited about it is the air fryer feature.
We received this product from Influenster for our honest review and we really love this product I’m sure it will be a great addition to your home.
We received this product from Influenster for our honest review and we really love this product I’m sure it will be a great addition to your home.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Multifunction Over-the-Range Microwave Oven with Flush Built-In Design
on May 12, 2024
Posted by: markw34
[This review was collected as part of a promotion.] Best microwave I’ve seen! This is not your traditional microwave. It will blow your mind how many things it can do. I received this product for free in exchange for my honest review. One of my favorite things about this microwave is how it can keep warm your meals up to 60 minutes. Plus, it's really a gorgeous design. It's very sleek, and the touchscreen makes it look super modern and expensive. The door opens at the touch of the screen. It's quiet, beautiful, and definitely worth the money.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Looks GREAT but doesn't work
on May 10, 2024
Posted by: disappointed in NJ1
from New Jersey
[This review was collected as part of a promotion.] It pains me to give this appliance only 1 star. I was so excited to find an appliance that had all these features, including an air fryer. I told everyone about it--it's like I had found the holy grail of kitchen appliances. I had it installed and it looked great. However, it didn't work. I made toast---the bottoms didn't toast. I baked brownies--the edges burnt and the middle was uncooked. I made pizza--same as the brownies, edges burnt and middle didn't cook. It had only been a week so I called KitchenAid to return the product. The first person I spoke to said I could not return it because I had "used" it. Testing its features to find out if they worked or not was considered "using" it. She said the installer tested it before he left. I explained that he only tested the microwave--he didn't toast, bake, cook, broil, or air fry anything. I asked to speak to a supervisor, was transferred, and was disconnected (shocking). I called back, spoke to a different customer service person who was much more helpful, and she arranged to have the appliance returned. I REALLY wanted it to work---it has everything you could want, it's flush mounted, and it looks very good. Unfortunately, it was not meant to be.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, May 13, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 533967.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Definitely recommend!
on May 7, 2024
Posted by: samanthav202
[This review was collected as part of a promotion.] This microwave is so cool! It has so many different features! You get two for the price of one! It serves as an air fryer and a microwave! It is very big but you can still save space because you don’t need two separate appliances!
Written by a customer while visiting kitchenaid.com