Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
86
4 Stars
38
3 Stars
14
2 Stars
20
1 Star
29
61%of customers recommend this product.
(
71 out of
116)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
4
No control pad lock
on August 27, 2024
Posted by: Csosminski
[This review was collected as part of a promotion.] The only problem I'm having is there is no control pad lock to engage while cleaning door like the oven has
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful Kitchen Appliance
on August 20, 2024
Posted by: VickiAlso
from Northern California
[This review was collected as part of a promotion.] There are many things that I love about this multifunction microwave; for example, the airfryer does a great job on fish sticks, and french fries, the toaster works well on frozen waffles and crisping up breadsticks, and the options for melting butter and reheating coffee are very useful. I'm still working out the kinks of the baking option, which seems like the preheating part takes awhile and then bakes unevenly. I like how the fan cools off the oven and doesn't heat up the kitchen. I am happy that I chose this appliance and the more I use it, the more comfortable I am with it. I worried that I had spent a lot of money on something that I would not use optimally, I have found that I do use most of the options. Although I downloaded and printed out the user manual, it isn't as user friendly as it could be; it isn't intuitive and perhaps needs examples of actual recipes and how to troubleshoot potential different baking issues.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on August 13, 2024
Posted by: qofsevens
from Fort Worth, TX
[This review was collected as part of a promotion.] It takes a LONG time for the exhaust fan that automatically turns on during air fryer to turn off, like 30 minutes. Also, randomly at 8:22 pm every night, the exhaust fan comes on. I did not program it to do so. There is a not a place in the app to do so. Lastly, I came home from vacation and saw an error code that said service was needed and it's about 2 months old. I unplugged it and plugged it back in and turns out all it was was that power was lost while I was out of town.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Micro
on August 7, 2024
Posted by: Stosh78
[This review was collected as part of a promotion.] I am very disappointed in our new Microwave/ air fryer combo above stove unit. I purchased KitchenAid for a quality unit and it has less power than our old microwave only. If I knew how weak it was I would have purchased a different unit.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 7, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 575031.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Too complicated - not clear instructions
on August 2, 2024
Posted by: Too Complicated
[This review was collected as part of a promotion.] I find this microwave very difficult to use and the directions online and in the Manual are no help. It also does not have a turntable and when I reheat things it is not evenly warm.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 2, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 571656.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible
on July 30, 2024
Posted by: Rebeka
from Oklahoma City, OK
This is a very expensive microwave to also be terrible. The air fry doesn't work at all. I was careful to make sure I was using the fry basket correctly since it also comes with a shelf and roaster pan. I was so excited to buy this. Full regret. Very disappointed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 1, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 570758.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing performance
on July 20, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Installation for this microwave is a bit complicated and it’s pretty heavy when taking it out of the box. The noise level is minimal and cooking performance is amazing. I love the way it looks and the performance capacity is great. Love love love this microwave.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on July 16, 2024
Posted by: Leeleegolf
from Lake Worth, Florida
[This review was collected as part of a promotion.] This icrowave does not operate properly all the time. Powers off, does not illuminate the time brightly, not at all user friendly. First one I received was faulty and they replaced it but it still does not work properly.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 16, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 564726.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com