Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
86
4 Stars
38
3 Stars
14
2 Stars
20
1 Star
29
61%of customers recommend this product.
(
71 out of
116)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
5
Professional looking and functioning appliance
on June 17, 2026
Posted by: SarahP237
[This review was collected as part of a promotion.] Professional looking and functioning appliance, with air fryer option that enables easy cooking with timed functions.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
LOVE IT!
on June 16, 2026
Posted by: antoine92
[This review was collected as part of a promotion.] I’ve been extremely happy with my KitchenAid over-the-range oven. It combines a sleek design with excellent performance, making it a great addition to my kitchen. The oven heats evenly and consistently, which has made baking and roasting much easier and more reliable.
The controls are intuitive and easy to use, and I appreciate the variety of cooking features available. The over-the-range design helps save valuable counter space while still providing plenty of cooking capacity. The built-in ventilation system works well to remove smoke, steam, and cooking odors.
Cleaning is straightforward, and the stainless-steel finish looks great and has held up well over time. Overall, this oven offers outstanding quality, convenience, and performance. I would highly recommend it to anyone!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Great idea, great look but disappointed
on June 16, 2026
Posted by: Nicole4567
I LOVE the look of the microwave. Super cool, I love that it is a multifunctional, over the range appliance which means that I do not need to have as many things on my kitchen countertop. However, the air frying function takes a long time to cook my food so I have given up trying to use it for that purpose. This was really disappointing to me because I was looking forward to that function as I have toddlers and they love chicken nuggets. Lastly, probably the biggest qualm I have with this product, is the grime that collects inside the unit near the toaster oven heating element at the top of the unit. This area at the top is concave to accommodate the heating element and it is covered/ blocked by a grate that cannot be removed so there is no way to clean it. I have had this microwave oven for 6 months and this area has already become discolored and it is unsightly. For the record- I do cover my food when cooking it with the microwave function. The owners manually explicitly mentions to avoid abrasive material when cleaning and it has no mention of how to clean this specific area. This is really disappointing for such an expensive product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Social Team, Consumer Care, June 22, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with air fry feature in your KitchenAid® Microwave and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #977553.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #977553.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great sleek-looking over-the-range oven
on June 15, 2026
Posted by: dave33k
[This review was collected as part of a promotion.] Great sleek-looking over-the-range oven. The flush built-in design gives the kitchen a clean, custom look, and the multifunction features make it useful for more than just reheating. The crisping feature works well, it preheats quickly, and the venting helps keep the kitchen comfortable while cooking. Overall, it feels high-end, saves counter space, and is a solid upgrade for everyday convenience.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the features and flush front.
on June 14, 2026
Posted by: Peppeda
[This review was collected as part of a promotion.]
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features!
on June 14, 2026
Posted by: Kjoe10
[This review was collected as part of a promotion.] The oven offers a variety of cooking features that we find particualy useful. We often use the pre-heat, re-heat, melt, soften, Start Add 30 and cooking options. We also like the On-Off, Light and fan features. The cooking is thorough and usually even throughout.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Inconsistent performance, no dependability, noisy
on June 13, 2026
Posted by: CHAZ51
[This review was collected as part of a promotion.] 5 mornings every week, I prepare oatmeal -- identical bowl, identical amounts of water and oatmeal, same time and power settings. Sometimes at the end, the oatmeal is proper, sometimes very watery, sometimes very pasty. Totally inconsistent performance. Similar results for other foods and I'm never confident that they are properly cooked. The microwave makes a grinding sound, like the turntable is stuck, but there is no turntable on this model (I have contacted service and they are coming for the second time about this issue next week).
Response from kitchenaid.comBy Social Team, Consumer Care, June 15, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 96457.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 96457.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great Features but a little complicated
on June 13, 2026
Posted by: 12bek12
[This review was collected as part of a promotion.] The oven has great features and a sleek design. However, my elderly mother does find it too complicated for her to use without our help
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com