Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
86
4 Stars
38
3 Stars
14
2 Stars
20
1 Star
29
61%of customers recommend this product.
(
71 out of
116)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
5
Great features
on March 3, 2025
Posted by: Airwave
[This review was collected as part of a promotion.] This microwave is fantastic. All of the features work great !
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not very satisfied to this point
on February 24, 2025
Posted by: Expensive and confusing
from Halfmoon NY
[This review was collected as part of a promotion.] I bought this for my wife for Christmas, and I am so far not very impressed with its quality or functionality. the install was tough with weak instructions. The owners manual is weak with little help as to how to use it, and the features difficult to understand and use. I have not had time to dig into the online guidance
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Reliability is not there.
on February 18, 2025
Posted by: Randall T
[This review was collected as part of a promotion.] Control board has gone out after 6 months. Not in stock and waiting now.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 681053.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
A nice modern look!
on February 4, 2025
Posted by: MeMta
from Naples, FL
[This review was collected as part of a promotion.] I bought this couple of months ago and like most of the features. Setting the time and date becomes difficult…
Would be much better if it had a separate icon for that feature. The looks of the unit is great. Love that it is flush with my cabinets and nice feature not having a turn table. Would definitely recommend!
Would be much better if it had a separate icon for that feature. The looks of the unit is great. Love that it is flush with my cabinets and nice feature not having a turn table. Would definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
No part to repair; under warranty
on February 4, 2025
Posted by: Khristine
from Colorado Springs, CO
[This review was collected as part of a promotion.] We bought the new microwave in May 2024. It broke in December 2024. It is still under warranty but the local appliance repair that KitchenAid contracts for service has said the part is backordered. Its been over a month with no microwave. KitchenAid is not helping get the part.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 669577.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
All the features!
on January 26, 2025
Posted by: Charlotte's Sherman
from Madison WI
[This review was collected as part of a promotion.] I'm writing this review a bit prematurely because I'm still figuring out all of the features. I didn't realize this "microwave" had the features it did. It is GREAT! Once I master it, I know I'll use more and more. It is a strikingly beautiful design above my Kitchen Aid oven. I've received many compliments. Excited to try more.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Pleased
on January 25, 2025
Posted by: RoverRob
from Twin Cities, Minnesota
[This review was collected as part of a promotion.] We've been using this new microwave for several weeks now and are generally pleased.
Didn't like being pushed to download apps and connect it as a smart device as we will never use it that way. Maybe I could have avoided the app but doing so presents its own hassles. Also wished instructions were more specific on how to cook bacon & disappointed that settings only offer maximum of 6 slices to be cooked at at time.
We do like the well lit display panel and the fact that it serves as an Air Fryer too but haven't had occasion to put that to the test yet.
Didn't like being pushed to download apps and connect it as a smart device as we will never use it that way. Maybe I could have avoided the app but doing so presents its own hassles. Also wished instructions were more specific on how to cook bacon & disappointed that settings only offer maximum of 6 slices to be cooked at at time.
We do like the well lit display panel and the fact that it serves as an Air Fryer too but haven't had occasion to put that to the test yet.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
WISH I HAD CHOSEN SOMETHING DIFFERENT
on January 25, 2025
Posted by: Ckaye
[This review was collected as part of a promotion.] I like that it has variable cooking methods, and the aesthetics are very pleasing, however, sometimes the place with more options are not so good with those options. If there is only one or two, they are usually better. In this case, it seems to bake and toast okay but it takes forever to defrost and microwave anything. And the noise the fan makes when it is cooling off after using it for a length of time is quite annoying. I realize it serves a purpose but we have to leave the door open to cool it off because the noise is unbearable.
Written by a customer while visiting kitchenaid.com