Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
86
4 Stars
38
3 Stars
14
2 Stars
20
1 Star
29
61%of customers recommend this product.
(
71 out of
116)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
3
I really wanted to love this unit...
on April 5, 2025
Posted by: terribearblue
[This review was collected as part of a promotion.] I bought this a couple months ago because our old microwave stopped working. It's true what other reviewers are saying: There are definitely hot and cold spots in microwaved food, I'm sure because of the unit not having a turntable. When I heat a cup of tea, I used to set my old microwave to one minute twenty seconds. Now in order to get the same hot cup of tea I have to set it for two minutes. We chose this combo unit because we are short of countertop space and wanted to get rid of our air fryer that takes so much space. The microwave does do a great job on air fryer wings. Next, I used it to bake cookies to try the oven mode out. Some of the cookies were very dark, even black around the edges and bottom, while other cookies were barely done. I don't think I'll use it for baking cookies anymore. In general, I wouldn't buy this again. We considered when buying it, when we move, we would take it with us because it was fairly expensive, compared to basic over-the-stove microwaves. We decided we will be leaving it with this townhouse when we sell. Not impressed at all. What a disappointment.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Buy something else
on April 2, 2025
Posted by: Tim133
[This review was collected as part of a promotion.] Microwave hardly works. Have scheduled service twice and no one showed up. This 900 dollar wall ornament won’t even cook a bag of popcorn.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 2, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 703441.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Does too many things, none of them well!
on April 1, 2025
Posted by: Thuup
[This review was collected as part of a promotion.] It’s cumbersome to use. There are no operating instructions that I can find. The microwave function take much longer then my old cheap one. Generally a disappointment!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 2, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6420FZe4C or Instagram http://spr.ly/6421FZe4h. When responding please include your contact information and reference case #703271.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6422FZef6
http://spr.ly/6423FZefB
http://spr.ly/6424FZef8
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6420FZe4C or Instagram http://spr.ly/6421FZe4h. When responding please include your contact information and reference case #703271.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6422FZef6
http://spr.ly/6423FZefB
http://spr.ly/6424FZef8
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Built in microwave
on April 1, 2025
Posted by: Shirl1543
[This review was collected as part of a promotion.] Overall the microwave works well so far. Have only used it for re-heating.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Gave me more counter space
on March 19, 2025
Posted by: Steph34
Bought 6 mo. Just now doing a review because I wanted to give a good account. First there is always a learning curve with new things. The microwave works great to rewarm, still figuring out how to get the popcorn all popped, I had to learn to start my toast early to time it right for eggs, It takes a little longer time then the toaster oven. To bake cookies, I reduced the time 1 to 2 minutes or the bottom burn. Air fryer is ok. It does a good job in my opinion, And this unit freed up some counter space because I gave the Cuisinart Air fryer Toaster Oven Combo away. Though i feel it did a great job too. I needed the space. So far happy with this purchase.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great features/no instructions on how to use them!
on March 18, 2025
Posted by: debonline
[This review was collected as part of a promotion.] Looks great and has many features, but unfortunately does not come with any instructions on how to use all these wonderful features! Took us quite a while just to figure out how to set the time and date. The manual that comes with it is all about how to install it. Couldn't even find anything useful online for this model or by calling the service number. Really! For the amount we paid for this multi-feature microwave I expected some information/helpful tips on how to use its many features. So I'm deducting one star because as nice at it looks, so far we're still using it as a basic microwave. :(
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on March 8, 2025
Posted by: MPatil
from VA
[This review was collected as part of a promotion.] We bought it last month and enjoying the features. All options are in one unit. This is the best purchase we made.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on March 7, 2025
Posted by: carlson
from West Grove, PA
[This review was collected as part of a promotion.] It has taken a bit to get use to, but the functionality is nice. Although the air fryer, toaster and microwave do not work as well as the individual appliances work. I don't feel like the microwave has much power.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com