Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Average customer rating
3.7
(187 Reviews)
Rating breakdown 187 reviews
5 Stars
86
4 Stars
38
3 Stars
14
2 Stars
20
1 Star
29
61%of customers recommend this product.
(
71 out of
116)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Convection Over-the-Range Smart Microwave Oven with Sensor Cooking and Flush Built-In Design - Juniper
Customer Rating
5
Wonderful performance and great looking!
on May 19, 2025
Posted by: Single Dad/Novice Cook
[This review was collected as part of a promotion.] This microwave oven (and it is many more things besides just a Microwave) is excellent. It is sleek, professional in appearance, cooks relatively evenly, even without a turntable, and cleans up easily. I have only had it for a little over a month, so I’m still learning new things about it every time I use it, but I am most pleased with how it fits in my kitchen, and especially how it fits above my stove and between my cabinets. Since it replaced my old KitchenAid microwave/exhaust fan, it was easy to install without any modifications to my existing woodwork.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
DO NOT WASTE YOUR MONEY
on May 16, 2025
Posted by: Whit716
Microwave stopped working in less than 6 months. Although I purchased a service protection plan from the retailer, I was directed to contact the manufacturer as the appliance stopped working within a year of purchase. The manufacturer setup an appointment and the repair company sends an email a few days later Appliance Repair stating “we
are currently awaiting the arrival of the parts needed to
repair your microwave” although no one has been to my
home to actually inspect the microwave to determine the
issue. A few days later, I receive another email stating that “We regret to inform that we are still waiting for one or more
parts as needed for repair on your KITCHENAID M/W
OTR” again, without anyone ever inspecting the
appliance. I then contacted the manufacturer again to
inform them of the lack of service that I have received
from the repair appointment that they setup and their
response is simply “All that we can do is setup the service
appointment”. At this point, the manufacturer can continue
to push the issue over to their authorized repair
companies until the warranty expires and I am left without
a working appliance.
are currently awaiting the arrival of the parts needed to
repair your microwave” although no one has been to my
home to actually inspect the microwave to determine the
issue. A few days later, I receive another email stating that “We regret to inform that we are still waiting for one or more
parts as needed for repair on your KITCHENAID M/W
OTR” again, without anyone ever inspecting the
appliance. I then contacted the manufacturer again to
inform them of the lack of service that I have received
from the repair appointment that they setup and their
response is simply “All that we can do is setup the service
appointment”. At this point, the manufacturer can continue
to push the issue over to their authorized repair
companies until the warranty expires and I am left without
a working appliance.
There is no accountability for this company actually honoring their manufacturers warranty for a product that is less than 6 months old and I am left with an inoperable microwave that does not perform its primary function of heating of food for more than 3 seconds before shutting off and generating an error message.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Media Team, Customer Service, May 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 724324.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Flush mount fan and large air fryer tray.
on May 13, 2025
Posted by: Utah6
[This review was collected as part of a promotion.] We purchased this wall oven in April to upgrade our over the range convection microwave oven to a more complete oven with an air fryer oven. I use the microwave daily and the air fryer feature weekly. Love the air fryer as it is three times more versatile and more convenient than our counter top air fryer. So easy to use when we are preparing meals for more than two people and we no longer have to clean or manage a special appliance. The microwave works surprisingly well without a turntable. Love the flush mount appearance and fan.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Fell in love and then out of love!
on May 9, 2025
Posted by: Dana G
from Florida
[This review was collected as part of a promotion.] We paid for an upgrade to our builders package for this microwave (along with a KitchenAid fridge and dishwasher). I have always wanted to own Kitchen Aid appliances and was so excited. I wanted to love this multipurpose microwave, air fryer, oven, toaster. It is sleek and modern looking and in theory can eliminate almost all of your counter top appliances. Unfortunately, I have fallen out of love due to the constant loud venting after use. Using the oven or airfryer feature causes the unit to loudly vent after use for over an hour with no way to turn off the vent so forget trying to watch a movie after using any feature other than the microwave. The microwave also takes longer than any other microwave I’ve ever owned to reheat or cook or even pop a bag of popcorn. There is also no way to wipe down/clean the front door without activating the touch buttons. There should be a button to disable the touch screen for cleaning. I will be reluctantly keeping the unit but would not purchase it again or recommend it to anyone else. I’m sure KitchenAid makes other great appliances but this one missed the mark.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Media Team, Customer Service, May 20, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 720893.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not impressed
on April 23, 2025
Posted by: Rhoda24
[This review was collected as part of a promotion.] Microwave is not very powerful. Bake feature is difficult to use and does not seem to heat evenly because burning occurs on top. Clock constantly goes off for no apparent reason and is difficult to set. It took 4 people to set the time initially. It would be nice to receive a Users Manual but of course I have to obtain that myself on line.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 24, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 712756.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not worth the price
on April 16, 2025
Posted by: Jjjjjjjnnnn
[This review was collected as part of a promotion.] Low powered and difficult to keep clean. There are much better options out there. Build quality isn’t the best.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 17, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 709727.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love Hate
on April 15, 2025
Posted by: Tooblueyes
from Channelview Texas
[This review was collected as part of a promotion.] Microwave is under powered and air fryer has hot spots where one side will burn while the other is under cooked , have to rotate food halfway thru cooking
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on April 7, 2025
Posted by: Our Microwave
[This review was collected as part of a promotion.] We bought this a month or so ago, I love this Kitchenaid microwave. Love all the features.
Written by a customer while visiting kitchenaid.com