Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Infrared Sensor Modes - Juniper
Average customer rating
3.7
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
26
4 Stars
3
3 Stars
5
2 Stars
5
1 Star
9
52%of customers recommend this product.
(
13 out of
25)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Infrared Sensor Modes - Juniper
Customer Rating
3
Meh…
on January 16, 2025
Posted by: GemTones
from CA
[This review was collected as part of a promotion.] This unit tries to be a lot of things, and masters none. It's "okay." Takes over a minute minute to reheat a half a cup of lukewarm coffee. Takes 11 minutes to toast an english muffin. Steam clean function is feckless. Intermittent problem with a "lost power, please reset date and time" message. Supposedly they'll be replacing the UI in the door. Well see what happens.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
DO NOT BUY!
on February 6, 2025
Posted by: TTurk
Bought a week before Christmas 2024, & have problems from 1 week in. I’m embarrassed for kitchen aid where some of the design & functionality is concerned. Mine has had electronic issues such as “lost power” message & having to reset to factory default settings to get it to do anything…4x now in 1.5 mths. Then it started not keeping time properly on the clock. I’d reset then it either loses or gains time. Cleaning the screen with no lock out of controls is a pain as another person stated. It’s weird to just set a plate or dish on the bottom & I don’t see the bottom lasting long with things sliding in & out of it but remains to be seen. No turntable is odd but the worst is not being able to clean splatter in the top metal vents because they don’t remove. The steam clean function does not get it out & you have no way to wipe it out if something splatters in it. The air fry mode is horrible, & the micro takes longer than any micro I’ve had to include a kitchenaid convect micro I just replaced with this horrible one. It heats unevenly as well. . Don’t expect crisp food & if you are able to get it, it’ll take way longer than a real airfryer. IMO this micro should be recalled, & designed better before released again & release something that we have come to know & love with past Kitchenaid products. I have always had & loved every Kitchenaid large & small appliance, now I’m scared to own any. The only thing I’m in love with is the cabinet depth for a sleek, more spacious appearance.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 10, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Microwaves and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 670828.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good microwave
on April 16, 2025
Posted by: Jean4
[This review was collected as part of a promotion.] We bought this unit a month ago. It has taken a bit to get used to the features but once we figured them out the unit works very well. It is best to take all the shelves out when microwaving food. The popcorn setting does NOT work with microwave popcorn bags.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Lots of features.
on May 6, 2025
Posted by: KG 65
[This review was collected as part of a promotion.] Very nice microwave but takes a bit to get used to it. I like that it has a built in air fryer and also you can bake in it. Still have not figured it all out yet. Looks good to.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Door Control Panel Froze
on May 8, 2025
Posted by: ChesapeakeVA
from Chedsapeake VA
I replaced all my kitchen appliances about a year ago with Kitchenaid products, and basically I was very happy with all of them until the Microwave (model KMMF730PPS00) door control panel froze and became unresponsive. Tried all the tips recommended on the web to reset the control panel but to no avail. Had 3 different Kitchenaid repair techs assess and all said the same thing - door needs to be replaced. One of the techs also indicated he had seen this happen several times with this model. Door has been on backorder, just received it and waiting on tech to install. I like Kitchenaid products, but I cannot recommend this model.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 15, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 720071.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Free Up Your Countertops!
on May 12, 2025
Posted by: DonnaB73
from Grand Blanc, MI
[This review was collected as part of a promotion.] Multi function microwave! Warm, broil, bake, air fry, and dehydrate....all with one appliance! GENIUS! Frees up your countertops of all the extra appliances! Best microwave I've ever owned!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Avoid if at all possible
on September 29, 2025
Posted by: STV429
from Omaha, NE
Have had this product for about 8 months now, and it has nothing but flaws. It takes forever to cook anything in microwave mode. Took close to 20 minutes to cook a steamer bag of broccoli that should take 5/6 minutes. The toast function is terrible again takes upwards of 15 minutes for toast. It continuously resets, so I have to set the clock constantly. I'm will be getting a replacement either from KitchenAid or Square Trade, but this thing has got to go. It does look great though, but that's about all.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 29, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6429A57If and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook at http://spr.ly/6421A57I7 or Direct Message on Instagram at http://spr.ly/6422A57IC. When responding, please include your contact information, Microwave model/serial number, and reference Case # 811628
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Lost power message
on November 3, 2025
Posted by: Steve847
from Arlington Heights, IL
[This review was collected as part of a promotion.] In our first 2 months, we got a “your device has lost power” message.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com