Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Infrared Sensor Modes - Juniper
Average customer rating
3.7
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
26
4 Stars
3
3 Stars
5
2 Stars
5
1 Star
9
52%of customers recommend this product.
(
13 out of
25)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave Oven with Infrared Sensor Modes - Juniper
Customer Rating
2
Not so great
on November 6, 2024
Posted by: Casey62
[This review was collected as part of a promotion.] Kitchen Aide appliances aren’t the greatest. I have all Kitchen Aide and 4 months ago, replaced 3 of them. The last microwave only lasted a few years and never worked properly. Had to unplug it and didn’t buy a new one for many years. Since the other appliances are KA, we wanted to replace with the same. This new one loses power every week and I have to redo the time and date. There aren’t any instructions. Too hard to find online. Can’t even use the convection or air fryer, because no instructions. These are more expensive than most and not worth it.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 7, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 620134.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Features need to be fine tuned
on May 4, 2025
Posted by: The song bird
The salesman recommended this micro to me as the one I wanted was on back order/ now discontinued. It doesn't suite my families lifestyle. We usually warm our plates of food ,however, the inside is too small for a regular plate of food. It can't accommodate a corning ware dish (space is too small). Print shield does not match my other kitchen aid appliances. The finish tone is too low. I recommend Kitchen aid go back to the drawing board on this product.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 7, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 717881.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The Swiss Army knife of kitchen appliances
on June 8, 2025
Posted by: B & K
[This review was collected as part of a promotion.] We’re a senior retired couple and our home is only 10 years old. We wanted to upgrade our kitchen and went from a gas cooktop to induction. Then we installed this multi-function oven over it. 90% of what we were using our double ovens for is now done in the new oven and we gave our air fryer to our kids and freed up a bunch of counter space. We have to read the manual occasionally to understand the sequence of programming for all of the different functions but this machine should be the standard in new homes.
The cooking cavity is smaller than conventional microwaves but there is room enough for our Dutch oven so we cook roasts in it rather than heat up the big oven. That will just be for the Thanksgiving turkey hereafter.
Besides the functionability, it looks great in the space with it’s flush with the cabinets design and black glass front.
Wishing we had done this sooner. Very satisfied with this appliance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on July 15, 2025
Posted by: whybother
[This review was collected as part of a promotion.] Microwave is under powered. Also Kitchen Aid should have some help videos or something in writing that a person could read. I think this equipment can do a lot of things but it is sure hard to figure out how it works.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 17, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 752282
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on July 30, 2025
Posted by: The Cooks
from Corpus Christi, Texas
[This review was collected as part of a promotion.] The microwave part is hopeless. It takes forever to heat your food. We tried microwavable popcorn and literally took it out after 8 minutes with about 10 kernels popped. The bag never expanded.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 5, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Microwaves and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 759985
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Nice look, craftsmanship and support lacking.
on August 20, 2025
Posted by: Trust Me
from California
Products look nice but the logo peeled part way off after gentle dusting. Customer service is terrible! Extremely long wait times always and even when you get promised that they will send you a replacement part, they don’t.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 22, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 773705
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing
on October 14, 2025
Posted by: Jandp
from Nebraska
[This review was collected as part of a promotion.] Amazing features!! I just enjoy using the various aspects of this microwave. Baked a casserole and it was perfect. The air fry option is good too. But as far as a microwave it works fantastic also!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
It actually can replace a toaster oven!
on October 15, 2025
Posted by: La Jolla Bob
from La Jolla , Ca
[This review was collected as part of a promotion.] Amazing composite of features. I was particularly
fascinated by its “toaster oven”capability and indeed it does
toast albeit it requires close to twice the time a separate toaster
oven requires. Fair enuf for an appliance which
does so much. I know of no other consumer
OTR comparable microwave. Applause to KitchenAid!
microwave which
fascinated by its “toaster oven”capability and indeed it does
toast albeit it requires close to twice the time a separate toaster
oven requires. Fair enuf for an appliance which
does so much. I know of no other consumer
OTR comparable microwave. Applause to KitchenAid!
microwave which
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com