Customer reviews from kitchenaid.com
KitchenAid - 30 inch Wide 5 elements 5.3 cu. ft. Smart Slide-In Electric Range with Two Even-Heat Hyper Elements - Black Ore
Average customer rating
3.8
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
27
4 Stars
13
3 Stars
8
2 Stars
3
1 Star
8
70%of customers recommend this product.
(
30 out of
43)
Customer Reviews for KitchenAid - 30 inch Wide 5 elements 5.3 cu. ft. Smart Slide-In Electric Range with Two Even-Heat Hyper Elements - Black Ore
Customer Rating
1
All i can say is - DO NOT BUY THIS
on March 20, 2026
Posted by: Nickname00
from Bethlehem, PA
I experienced electrical issues from day 1 - getting four different error codes. The repairs took over a month for new parts to come in. Some errors would stop the range from working completely. I would have to turn off the breaker and restart it, but that was only a short term fix. The top, front panel and knobs get over 120 degrees. Kitchen Aid says thats normal. I asked KitchenAid to take it back, as i wasnt comfortable with the tempature on the outside being i have a two year old. They were not willing to do anything.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 20, 2026
Thank you for sharing your experience with us. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 937474.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 937474.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Best range I’ve ever owned
on March 14, 2026
Posted by: LauraMartin
from Washington
[This review was collected as part of a promotion.] Absolutely love this range. Best oven for baking. Excellent cooktop, easy to clean.
Highly recommend this range
Highly recommend this range
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible !!
on March 14, 2026
Posted by: ian_michael_ford
from Coconut Creek
After a few months seems like one of the knob's stem is cracked so it won't turn properly. Good luck trying to contact KitchenAid for support or trying to find a replacement that doesn't cost over 400 dollars! For a cheap knob. Never again!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 19, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly at any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #934842.
We’re looking forward to hearing from you.
Christy T
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #934842.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Issues
on March 8, 2026
Posted by: Wiggs
from Ohio
[This review was collected as part of a promotion.] I bought this range January 2026 it cooks great but there is no instructions is there a way of setting time and date without turning the power off? also I’m unable to connect to the internet
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good range but a couple of terrible issues.
on March 4, 2026
Posted by: mark17
from portland, or
[This review was collected as part of a promotion.] I basically like the range but am very disappointed that I cannot find a way to make the chime for the timer loud enough to hear from the next room. I'm also very disappointed that I cannot use the oven broiler function with the door ajar like I've always done with every range I've ever had in the past. Without being able to observe food as it is cooking, it gets burned very quickly when under the broiler.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Lacking in several area's.
on February 25, 2026
Posted by: M & Carol
from NH
We purchased this just before Thanksgiving with expectations. It is, sadly, very difficult to use. It didn't come with an operators manual and is drastically different than any stove we have used or owned. We have almost caught the house on fire several times not realizing it was still on. The markings on the knobs are not visible because the knobs are chrome and the markings are not a visible color. Can't tell if the burners are off because there is nothing to indicate it. It is far more complicated than any stove we have ever had and with no instruction manual it is very difficult to run or understand. My wife and I are almost eighty and we are quite sure this stove is going to kill us unless we get an operators manual and knobs with markings that show up.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 26, 2026
Thank you for your review. We regret to hear that your Range is not living up to your standards. If you have any questions or concerns with your Range, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6427htzvS
Instagram: http://spr.ly/6420htzvQ
Live Chat: http://spr.ly/6423htzvx (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 926266.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6425htzvL
http://spr.ly/6426htzv0
http://spr.ly/6427htzvF
We hope this information is helpful.
Marie Q
Facebook: http://spr.ly/6427htzvS
Instagram: http://spr.ly/6420htzvQ
Live Chat: http://spr.ly/6423htzvx (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 926266.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6425htzvL
http://spr.ly/6426htzv0
http://spr.ly/6427htzvF
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great stove
on February 19, 2026
Posted by: Stove 2026
from Boardman Ohio
[This review was collected as part of a promotion.] Bought this in January. Love it. Features are awesome
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good but timer so quiet
on February 15, 2026
Posted by: Nicole131
[This review was collected as part of a promotion.] Have had this about a month and no complaints other than the timer is incredibly quiet. I have it at max volume and still can barley hear it with kids and being in another room.
Written by a customer while visiting kitchenaid.com