Customer reviews from breville.com
Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Average customer rating
3.8
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
34
4 Stars
10
3 Stars
12
2 Stars
6
1 Star
7
76%of customers recommend this product.
(
44 out of
58)
Customer Reviews for Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Posted by: Brian
Verified Purchase:Yes
Heats water very quickly. I like the bell for letting you know when the water is boiling.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Recently started having issues
on August 10, 2025
Posted by: Nikki
I bought this kettle 2 years ago and it was great until recently. The on and off switch (light) won’t stay on long enough for the water boil. The light keeps turning off while it is still in the on position.
Response from breville.comBy Customer Service, August 11, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Plastic flavored water
on August 20, 2025
Posted by: EM
We've had this kettle for less than year. Plastic compounds are apparenty leaching into the water and have been from the start. Water tastes terrible. The single star is for the pleasent bell that sounds when it turns off.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, August 22, 2025
We're sorry to hear of your experience. The only plastics in this kettle is the BPA-free plastic used in the window an around the lid. The kettle would never get hot enough to cause the plastic to become soluble. But, we'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
Great Kettle
on November 19, 2025
Posted by: Mohsen
After 9 years still working perfectly.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Great kettle, but plastic cracks and can't be replaced
on December 12, 2025
Posted by: TodC
I've had this kettle for several years. We're very happy with the capacity, the quick boil, the (mostly) metal interior, and the soft-open lid. Unfortunately, at this point the lid, the switch surround, and the plastic around the level window have all cracked and are actually shedding pieces. I wish there was a way to get repair parts!
I would recommend this to a friend!
Response from breville.comBy Customer Service, December 15, 2025
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com