Customer reviews from breville.com
Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Average customer rating
3.9
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
34
4 Stars
10
3 Stars
11
2 Stars
6
1 Star
7
75%of customers recommend this product.
(
43 out of
57)
Customer Reviews for Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Customer Rating
3
Recently started having issues
on August 10, 2025
Posted by: Nikki
I bought this kettle 2 years ago and it was great until recently. The on and off switch (light) won’t stay on long enough for the water boil. The light keeps turning off while it is still in the on position.
Response from breville.comBy Customer Service, August 11, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Plastic flavored water
on August 20, 2025
Posted by: EM
We've had this kettle for less than year. Plastic compounds are apparenty leaching into the water and have been from the start. Water tastes terrible. The single star is for the pleasent bell that sounds when it turns off.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, August 22, 2025
We're sorry to hear of your experience. The only plastics in this kettle is the BPA-free plastic used in the window an around the lid. The kettle would never get hot enough to cause the plastic to become soluble. But, we'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Tea kettle soft plastic lid cracked
on September 28, 2025
Posted by: M1925
This tea kettle would be perfect if it didn’t have a defective lid. The plastic has cracked in multiple places. It will harbor germs that will drip back into the kettle due to condensation. I can’t find a place to purchase a new lid. For such an expensive tea kettle, you should have replacement lids on your site. I liked everything else about the kettle. Unfortunately I had to purchase a new kettle - a different brand - as a replacement (with no plastic or glass).
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 29, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
Great Kettle
on November 19, 2025
Posted by: Mohsen
After 9 years still working perfectly.
I would recommend this to a friend!
Written by a customer while visiting breville.com