Customer reviews from breville.com
Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Average customer rating
3.9
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
38
4 Stars
10
3 Stars
12
2 Stars
7
1 Star
7
78%of customers recommend this product.
(
49 out of
63)
Customer Reviews for Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Posted by: Suresh
Verified Purchase:Yes
Getting this as a replacement for my previous kettle which lasted for 10 years, until the on/off switch stopped working.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Texas Barb
Verified Purchase:Yes
Love my new pot. Last one I bought lasted 20 years. One improvement I’d like to see- a light on the capacity glass window. Can’t see how much water is left inside without opening lid. I know, sounds very lazy of me. Sorry. Forget what I said.
Thank you for a great product.
Thank you for a great product.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
The plastic top cracks after a few years
on June 7, 2026
Posted by: Sunny
Great kettle but our plastic cracked and now the kettle won't turn off when it reaches best temp. Buy a hard top next time.
I would recommend this to a friend!
Response from breville.comBy Customer Service, June 8, 2026
We're sorry to hear of your experience. Please expect an email shortly. We'll be happy to see how we might help.
Written by a customer while visiting breville.com
Posted by: Terry3967
Verified Purchase:Yes
This is a gorgeous made in America electric kettle that can hold 7 Cups = 1700 mls shuts off automatically when it boils and has a chime to let you know it’s boiling. Bought it for a friend who absolutely loves it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Arch
Verified Purchase:Yes
The second identical kettle we have had and love the product. And Breville always comes through when we run into any rare issues.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Great kettle, but plastic cracks and can't be replaced
on December 12, 2025
Posted by: TodC
I've had this kettle for several years. We're very happy with the capacity, the quick boil, the (mostly) metal interior, and the soft-open lid. Unfortunately, at this point the lid, the switch surround, and the plastic around the level window have all cracked and are actually shedding pieces. I wish there was a way to get repair parts!
I would recommend this to a friend!
Response from breville.comBy Customer Service, December 15, 2025
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
Great Kettle
on November 19, 2025
Posted by: Mohsen
After 9 years still working perfectly.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Tea kettle soft plastic lid cracked
on September 28, 2025
Posted by: M1925
This tea kettle would be perfect if it didn’t have a defective lid. The plastic has cracked in multiple places. It will harbor germs that will drip back into the kettle due to condensation. I can’t find a place to purchase a new lid. For such an expensive tea kettle, you should have replacement lids on your site. I liked everything else about the kettle. Unfortunately I had to purchase a new kettle - a different brand - as a replacement (with no plastic or glass).
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 29, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com