Customer reviews from breville.com
Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Average customer rating
3.9
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
38
4 Stars
10
3 Stars
12
2 Stars
7
1 Star
7
78%of customers recommend this product.
(
49 out of
63)
Customer Reviews for Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Posted by: Mary
Verified Purchase:Yes
This is the third pot in this style that I have purchased, two were gifts and one was for me. I use mine daily and always enjoy it. I doubt that I could ever go back to a teapot on the stove.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: ftirduke
Verified Purchase:Yes
My second pot of this style - last one held on for almost 12 years, but the interior started getting flaky, so I replaced. The new design is similar, but not exactly like the old one. water level gauge isn;t backlit anymore, and the pot seems to boil for some time before it auto clicks off. Still, the best instant hot water pot I have used, and at a great price point for the look and feel.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Reliable and fast
on July 5, 2021
Posted by: Laurie
I love this product! It heats water extremely quickly and is a high quality product. My last SoftTop lasted over 8 years.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Anonymous
Verified Purchase:Yes
It’s a good brand I bought 7 years one
Kattle still working
Kattle still working
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Stopped working short of 2 years
on May 5, 2021
Posted by: Sue25
I expected more from Breville when I bought this kettle. A month short of 2 years from purchase it just stopped working mid boil. I used it ~4 times a week. Seems too expensive to get less than 2 years of use. Maybe my expectations were too high but I'd expect longer wear from a Breville product.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 5, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: NRA
Verified Purchase:Yes
I had the original that lasted 12 years and it was substantially better built compared to this new one. Stainless steel is thinner therefore, makes loud cracking sound, cup measure indicator is no longer illuminated in this model and doneness indicator bell is barely loud enough to alert.
No, I would not recommend this to a friend.
Response from breville.comBy CS, May 3, 2021
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: MamaSF
Verified Purchase:Yes
Very happy with tea pot. Looks nice on counter and works well!
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: Bee
Verified Purchase:Yes
It works well, I did give it inly a 3 star rating. Since I sent a kettle in for repair, paid repair fee, got a new kettle back in exchange. Unfortunately it was not a temperature controlled like my old one.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, April 20, 2021
Thank you for your feedback. We’d like to clarify that the unit will auto shut off once it’s reached the boiling point. We see your case, and we will be in touch shortly to clarify a few things.
Written by a customer while visiting breville.com