Customer reviews from breville.com
Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Average customer rating
3.9
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
38
4 Stars
10
3 Stars
12
2 Stars
7
1 Star
7
78%of customers recommend this product.
(
49 out of
63)
Customer Reviews for Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Posted by: GSB123
Verified Purchase:Yes
The product has many nice features. It boils the water fast, auto cut-off works great. The side window allows visibility. The cleanup afterwards is tricky. It leaks water.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, February 15, 2022
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: moviemantom
Verified Purchase:Yes
It heats the water very quickly which is exactly what we wanted!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Low quality product
on February 2, 2022
Posted by: Fawad
This thing stopped working within a year. Previous one I had from Cuisinart lasted almost 10 years.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, February 3, 2022
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
3
Capacity scale
on January 20, 2022
Posted by: Serguei
The previous version of this kettle has the capacity scale in the back and it was illuminated. Now the scales are on the sides but it is not functional - you cannot tell how much water you put because it's dark and not showing.
Response from breville.comBy Consumer Support, January 21, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: JD
Verified Purchase:Yes
We got lucky...there was a big whole in the box...and there was no packing around the pot but it works and there's no damage to the pot.
Written by a customer while visiting breville.com
Customer Rating
4
Great until it dies on you
on January 3, 2022
Posted by: Dt
I had the older model of this which worked amazingly for 11 years I went to plug it in and out of no where it wouldn’t heat up. There was nothing wrong with the plug it must’ve been the base that died. Frustrating thing with btw like is that they should have inventory of old bases to purchase but of course they didn’t and now there’s a newer model of the one I had and I had to repurchase the new kettle which I didn’t expect to do. Thought they would’ve stranded by their products more. Super disappointed hopefully this newer model will hold up and not just die on me over time.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Nina
Verified Purchase:Yes
Being the refined loose tea brewer and drinker, I had all kinds of electrical kettles, and Breville is the best of the best: efficient, reliable manufactured in modern and stylish design to flatter any counter tops ether at home or in the office. I also have a juicer. Love it too!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Laura in Seattle
Verified Purchase:Yes
Clean, easy to see volume inside, quick to heat, no residual hot plastic odor. It's great.
I would recommend this to a friend!
Written by a customer while visiting breville.com