This kettle has worked well for us. I like the design of it and boils quickly. However, the plastic lid has completely cracked and nothing can be done to fix it. We take excellent care of our appliances so it’s not user’s error. It’s a manufacturer defect. I’m needing to replace; however, the reviews for other kettles by Breville seem not as good either. I’m disappointed that the quality has gone down and there’s nothing to be done to fix it but to purchase another one.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, February 22, 2022
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.