Customer reviews from breville.com
Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Average customer rating
3.9
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
34
4 Stars
10
3 Stars
11
2 Stars
6
1 Star
7
75%of customers recommend this product.
(
43 out of
57)
Customer Reviews for Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Customer Rating
3
Noisy in use. We had an older model and it was much quieter. Other than that it's a good boiler.
on January 17, 2021
Posted by: Grapes
Verified Purchase:Yes
Very very noisy in use.
Written by a customer while visiting breville.com
Posted by: Pete
Verified Purchase:Yes
This purchase was made to replace the same product that I bought 2 years ago. The old pot kept disconnecting and switching itself off before the water had boiled. Trying again since I really like the product, but if I have the same issue, I may need to kind another brand, since I would expect a kettle to last longer than 2 years...
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Nice looking
on March 10, 2021
Posted by: Kiwibird
My 3rd Breville electric kettle. and because I had been so happy with the previous ones, did not bother to read any reviews. Would agree, it is really annoying not being able to see the water level (i.e. no light) on this model.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: Dave
Verified Purchase:Yes
Boils water quickly and turns off when done. Love it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Bee
Verified Purchase:Yes
It works well, I did give it inly a 3 star rating. Since I sent a kettle in for repair, paid repair fee, got a new kettle back in exchange. Unfortunately it was not a temperature controlled like my old one.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, April 20, 2021
Thank you for your feedback. We’d like to clarify that the unit will auto shut off once it’s reached the boiling point. We see your case, and we will be in touch shortly to clarify a few things.
Written by a customer while visiting breville.com
Posted by: MamaSF
Verified Purchase:Yes
Very happy with tea pot. Looks nice on counter and works well!
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: NRA
Verified Purchase:Yes
I had the original that lasted 12 years and it was substantially better built compared to this new one. Stainless steel is thinner therefore, makes loud cracking sound, cup measure indicator is no longer illuminated in this model and doneness indicator bell is barely loud enough to alert.
No, I would not recommend this to a friend.
Response from breville.comBy CS, May 3, 2021
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Stopped working short of 2 years
on May 5, 2021
Posted by: Sue25
I expected more from Breville when I bought this kettle. A month short of 2 years from purchase it just stopped working mid boil. I used it ~4 times a week. Seems too expensive to get less than 2 years of use. Maybe my expectations were too high but I'd expect longer wear from a Breville product.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 5, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com