Customer reviews from breville.com
Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Average customer rating
3.9
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
38
4 Stars
10
3 Stars
12
2 Stars
7
1 Star
7
78%of customers recommend this product.
(
49 out of
63)
Customer Reviews for Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Customer Rating
1
Poor Quality Switch
on July 16, 2023
Posted by: Tom
Sadly my THIRD Breville BKE700BSS Soft Top Pure Countertop Electric Kettle, is failing.
I purchased this third one on November 25, 2022.
Now this third kettle has the same disease as the first two. The POOR QUALITY heat-sensing auto cut-off switch is not working AGAIN.
The kettle is great when it works, but I hate it when it fails.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: Calibama
Verified Purchase:Yes
This is my go-to in the morning for hot water for tea (and for oatmeal). It heats up quick and looks great on my counter. I just fill it, turn it on and then go about other morning tasks and the water is hot and waiting for me when I’m ready for it! I use it throughout the day, as I drink a lot of tea. Would not hesitate to buy it again.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Nice design but doesn't last long
on May 2, 2023
Posted by: Xing
I've been using this nice kettle for 3 months and the glass cap is cracked already. Very poor product quality for this price!
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 3, 2023
We're sorry to hear of your experience. We do see that you've already been in contact with one of our representatives, and that they are helping you. Thank you for allowing us to help resolve the issue. Please reach out if other issues or questions arise. We're always happy to see how we might help.
Written by a customer while visiting breville.com
Customer Rating
5
Replacement for previous Breville ikon kettle
on April 27, 2023
Posted by: Jo
We have had our Breville Ikon kettle for about 10-12 years, and the base stopped working properly, as the kettle had to be in just one particular position to make it work. Seeing as that kettle gave us very good service for years, we thought we would get another Breville kettle, and hope it will last as long. It does seem to be doing the job very well, so far. I will update in about 10 years if it is hopefully still working.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Santosh
Verified Purchase:Yes
Very happy with their service
Kettle is working great
Kettle is working great
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Liza
Verified Purchase:Yes
I would like to thank customer service for replacing my kettle, which had some problems. They responded very quickly, and I love my Breville kettle. It heats water quickly. It gives me a pleasant thing when it reaches boiling point and it is good looking on my counter thank you Breville. I think I will now buy one of your toasters. Your company is so responsive and supportive to your customers. Thank you.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Carol B.
Verified Purchase:Yes
This is my second pot. I love how fast it boils water. The company stands by their products if there are any concerns. I am a satisfied Breville customer because products are well made and dependable.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Great except for this
on September 29, 2022
Posted by: Lisa
This is my third kettle. Has anyone had the problem with the filter holder breaking off?
Response from breville.comBy Consumer Support, September 30, 2022
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative soon after posting this review, and they were able to assist you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com