Customer reviews from breville.com
Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Average customer rating
3.9
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
34
4 Stars
10
3 Stars
11
2 Stars
6
1 Star
7
75%of customers recommend this product.
(
43 out of
57)
Customer Reviews for Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Customer Rating
4
Great kettle with one major flaw!
on August 24, 2025
Posted by: jan
This is the second kettle I bought thinking the cracked lid issue would have been resolved but alas! The lid still cracked badly. I searched for a replacement part since there seem to be screws to remove it but I have not seen where I can get one. Please advise if there is a place to purchase the plastic part of the lid. I hesitate to buy another if this issue is not resolved. I love the wide mouth so I can get my hand in there to clean out the hard water scaling! Otherwise it is a great product!
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
3
Solid Performer
on October 29, 2019
Posted by: Michael
We just replaced our first Soft Top kettle with this new updated model. And so far it seems to be built just as well and we're expecting to get many years of great service from this one too. The one change in this new design though that I'm not so happy about is the change in the water level indicator. The old one had a level indicator behind the handle, that would be illuminated when you turned on the power switch. For me, the behind the handle location as well as the light made it very easy to see how much water was in the kettle. With this new kettle, the water level reading is done by the clearish dual water windows on either side, which rely on positioning the kettle where there's light behind it, and since we put ours toward the back of our counter, under some cabinets, there's not a lot of light to be able to read the water level.
Written by a customer while visiting breville.com
Customer Rating
5
The king of all kettles!
on June 9, 2022
Posted by: Louis D.
from Los Angeles, CA
[This review was collected as part of a promotion.] I've been using the Breville Soft Top Pure Kettle for about a week now and already I can tell that it is a huge upgrade to the old plastic kettle that it replaced. This is a very fine, high quality kettle. And in the world of kettles, it simply does not get any better than this. Made of stainless steel and well designed, this thing looks stunning sitting on the countertop. With a large capacity of 1.7 liters, it holds a lot of water! Perfect for a single cup of tea or for cooking up a big pot of boiling water, this thing heats up water quick! It has water boiling in about half the time it took with my previous plastic kettle. The top of the kettle opens up slowly and smoothly with a push of a button, and then snaps shut securely. What I really like about this kettle is that it has a built in filter that helps removes scale buildup, which ultimately results in cleaner water! The scale filter is easy to remove and easy to clean. I can see the Breville Soft Top Pure Kettle lasting years and years to come. This is my first Breville product but certainly won't be my last.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Level indicator not illuminated, difficult to read.
on November 30, 2020
Posted by: AJ
We had an older Breville Icon kettle which had a water level indicator that illuminated when the kettle was turned on. This was super easy to read.
This kettle, the "Soft Top Pure" does not illuminate the water level. IF your kettle resides somewhere with LOTS of light from above or behind, you might be able to see the water level. If it resides on the back of a counter, you need a flashlight to see the water level.
Frustration built for several weeks, and then we returned it.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
Nice design but doesn't last long
on May 2, 2023
Posted by: Xing
I've been using this nice kettle for 3 months and the glass cap is cracked already. Very poor product quality for this price!
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 3, 2023
We're sorry to hear of your experience. We do see that you've already been in contact with one of our representatives, and that they are helping you. Thank you for allowing us to help resolve the issue. Please reach out if other issues or questions arise. We're always happy to see how we might help.
Written by a customer while visiting breville.com
Customer Rating
2
Switch and water column indicator housing trim breaks
on September 21, 2020
Posted by: A.R.
Like other reviewers, the water column indicator housing plastic trim on model SK500XL Soft Top Pure has broken many times and has been successfully reglued. This last time however, the switch also broke away from the housing and no longer functions. It appears to be a design or materials issue with this model since the water column indicator has been moved from the back to the side on the newer models. That said, the kettle has served us well for about 5 years but I may look to other options for my next kettle.
Written by a customer while visiting breville.com
Customer Rating
1
Wanted a kettle not a wind chime that boils water
on November 7, 2020
Posted by: Warren
Who thought putting a wind-chime like bell on a kettle was a good idea? The most annoying feature, mentioned nowhere on the box. A terrible idea. Lookinf for a way to dissemble the kettle now and remove the bell. Would not have bought if id known.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, November 9, 2020
Warran,
We understand the chime may be a sound that can be frustrating for some however we do not recommend dismantling the kettle to remove it. If you could please send us an email to askus@brevilleusa.com, we would like to see what we can do to assist.
We understand the chime may be a sound that can be frustrating for some however we do not recommend dismantling the kettle to remove it. If you could please send us an email to askus@brevilleusa.com, we would like to see what we can do to assist.
Written by a customer while visiting breville.com
Customer Rating
4
Great until it dies on you
on January 3, 2022
Posted by: Dt
I had the older model of this which worked amazingly for 11 years I went to plug it in and out of no where it wouldn’t heat up. There was nothing wrong with the plug it must’ve been the base that died. Frustrating thing with btw like is that they should have inventory of old bases to purchase but of course they didn’t and now there’s a newer model of the one I had and I had to repurchase the new kettle which I didn’t expect to do. Thought they would’ve stranded by their products more. Super disappointed hopefully this newer model will hold up and not just die on me over time.
I would recommend this to a friend!
Written by a customer while visiting breville.com