Customer reviews from breville.com
Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Average customer rating
3.9
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
38
4 Stars
10
3 Stars
12
2 Stars
7
1 Star
7
78%of customers recommend this product.
(
49 out of
63)
Customer Reviews for Breville - the Soft Top Pure Kettle - Brushed Stainless Steel
Customer Rating
4
Great kettle with one major flaw!
on August 24, 2025
Posted by: jan
This is the second kettle I bought thinking the cracked lid issue would have been resolved but alas! The lid still cracked badly. I searched for a replacement part since there seem to be screws to remove it but I have not seen where I can get one. Please advise if there is a place to purchase the plastic part of the lid. I hesitate to buy another if this issue is not resolved. I love the wide mouth so I can get my hand in there to clean out the hard water scaling! Otherwise it is a great product!
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
Plastic flavored water
on August 20, 2025
Posted by: EM
We've had this kettle for less than year. Plastic compounds are apparenty leaching into the water and have been from the start. Water tastes terrible. The single star is for the pleasent bell that sounds when it turns off.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, August 22, 2025
We're sorry to hear of your experience. The only plastics in this kettle is the BPA-free plastic used in the window an around the lid. The kettle would never get hot enough to cause the plastic to become soluble. But, we'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
3
Recently started having issues
on August 10, 2025
Posted by: Nikki
I bought this kettle 2 years ago and it was great until recently. The on and off switch (light) won’t stay on long enough for the water boil. The light keeps turning off while it is still in the on position.
Response from breville.comBy Customer Service, August 11, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Mike
Verified Purchase:Yes
Rust inside kettle is disappointing. Not standing by your product is a major concern for me.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, October 3, 2024
Thank you for your review. Those are actually mineral/scale discolorations. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
4
Stainless Steel Food grade 304
on June 14, 2024
Posted by: Jake
I bought this kettle twice because I found it a good product.
However, there is no indication anywhere this pot is made of food grade stainless steel 304 or 18/8. Can you answer this question?
However, there is no indication anywhere this pot is made of food grade stainless steel 304 or 18/8. Can you answer this question?
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Brian
Verified Purchase:Yes
Heats water very quickly. I like the bell for letting you know when the water is boiling.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
Breville one touch tea maker
on December 4, 2023
Posted by: Melika F
I really liked this tea maker, but unfortunately, I have not seen any information about this tea maker being BPA free. Because at least in the information of other tea makers, it is written BPA free, but unfortunately, I did not see anything about this product, and this is a cause for great concern for me, and I think I may have to return it.
Written by a customer while visiting breville.com
Posted by: Steve
Verified Purchase:Yes
We recently bought out 3rd Breville Soft Top Pure. A second, older one, still is in use at an office and another recently stopped working due to what seemed like a tired electric connection. We didn't hesitate to purchase a replacement. We have used our old one many times a day for many years. It seemed appropriate that it was now tired and we were very excited to have a new shiny one. We can't recommend this product more enthusiastically. It's made of very high quality materials, is perfectly balanced for filling and pouring and is very quiet, except for a familiar ding when the water is hot.
I would recommend this to a friend!
Written by a customer while visiting breville.com