Customer reviews from kitchenaid.com
KitchenAid - 30 in. Wide 5 elements 5.3 cu. ft. Smart Slide-In Electric Convection Range with Steam/Self Clean and Convection Cooking - PrintShield Stainless Finish
Average customer rating
3.5
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
9
4 Stars
7
3 Stars
3
2 Stars
1
1 Star
6
65%of customers recommend this product.
(
15 out of
23)
Customer Reviews for KitchenAid - 30 in. Wide 5 elements 5.3 cu. ft. Smart Slide-In Electric Convection Range with Steam/Self Clean and Convection Cooking - PrintShield Stainless Finish
Customer Rating
3
Poor knob design
on May 25, 2026
Posted by: David E
Plastic inserts that attach the knobs are plastic and break. Very poor design. Have to use players to turn off the range.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst stove I have ever owned
on May 13, 2026
Posted by: Lana T
from Louisiana
You cannot keep the top clean. It shows all the streaks and they will not come off no matter if you use window cleaner like suggested. We purchased the trim kit to go with it and it does not fit the stove what so ever. Paid WAY too much for it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, May 14, 2026
Hi there,
Thank you so much for reaching out and letting us know about the difficulty you're having with cleaning your Electric Range's ceramic glass cooktop. We completely understand how frustrating it is when an appliance doesn't look its best, and we sincerely apologize for this concern.
We want to help you get your cooktop sparkling again! Here are some important safety guidelines and cleaning steps:
Before cleaning, always ensure all controls are off and the surface is cool to the touch.
If your model has one, turn on the Cooktop lockout function to prevent accidentally turning on the burners.
Always check and follow the label instructions on any cleaning products you use.
To avoid damaging the cooktop, please do not use materials like steel wool, abrasive powder cleansers, chlorine bleach, rust remover, or ammonia.
How to Clean Stubborn Stains
Remove food/residue with a scraper designed for ceramic glass cooktops.
For best results, use the scraper while the cooktop is still warm but not hot to the touch. We recommend wearing an oven mitt for protection while scraping the warm cooktop.
Hold the scraper at approximately a 45° angle against the glass surface and apply pressure to remove the residue.
Apply a few dime-sized drops of affresh® cooktop cleaner / ceramic glass cooktop cleaner to the affected areas.
Gently rub the affresh® cleaner onto the cooktop surface with the blue cooktop scrubbing pad. Reasonable pressure is needed to remove stubborn stains.
Allow the cleaner to dry to a white haze before proceeding to Step 3.
Polish with a clean, dry cloth or a clean, dry paper towel.
Repeat Steps 1 – 3 as necessary for stubborn or burned-on stains.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #962292.
We’re looking forward to hearing from you.
Marie Q
Thank you so much for reaching out and letting us know about the difficulty you're having with cleaning your Electric Range's ceramic glass cooktop. We completely understand how frustrating it is when an appliance doesn't look its best, and we sincerely apologize for this concern.
We want to help you get your cooktop sparkling again! Here are some important safety guidelines and cleaning steps:
Before cleaning, always ensure all controls are off and the surface is cool to the touch.
If your model has one, turn on the Cooktop lockout function to prevent accidentally turning on the burners.
Always check and follow the label instructions on any cleaning products you use.
To avoid damaging the cooktop, please do not use materials like steel wool, abrasive powder cleansers, chlorine bleach, rust remover, or ammonia.
How to Clean Stubborn Stains
Remove food/residue with a scraper designed for ceramic glass cooktops.
For best results, use the scraper while the cooktop is still warm but not hot to the touch. We recommend wearing an oven mitt for protection while scraping the warm cooktop.
Hold the scraper at approximately a 45° angle against the glass surface and apply pressure to remove the residue.
Apply a few dime-sized drops of affresh® cooktop cleaner / ceramic glass cooktop cleaner to the affected areas.
Gently rub the affresh® cleaner onto the cooktop surface with the blue cooktop scrubbing pad. Reasonable pressure is needed to remove stubborn stains.
Allow the cleaner to dry to a white haze before proceeding to Step 3.
Polish with a clean, dry cloth or a clean, dry paper towel.
Repeat Steps 1 – 3 as necessary for stubborn or burned-on stains.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #962292.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Glad we chose this product.
on March 24, 2026
Posted by: ArtM14
from Houston
[This review was collected as part of a promotion.] We began using it immediately, we particularly enjoy the convection cooking modes.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Still Learning
on March 20, 2026
Posted by: gjrutts
from Largo, FL
[This review was collected as part of a promotion.] would have liked a detailed "how to" book
learning by hit or miss and default
had a Kitchen Aid oven/range for 20 + years before the complicated technical upgrades
cooking shouldn't be that hard
learning by hit or miss and default
had a Kitchen Aid oven/range for 20 + years before the complicated technical upgrades
cooking shouldn't be that hard
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor control board build and design qualty
on February 26, 2026
Posted by: SadToHaveChosenKitchenAid
from Raleigh, NC
Our intial range initially had a control board failure less that 2 weeks after install, the retailer replaced it with a new unit which has now also failed with a control board failure after 4 months, and since it takes 21 business days to get the back order replacement part we are without a range for close to a month.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 27, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Electric Range and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6420hvSjK
Instagram: http://spr.ly/6422hvSjM
Live Chat: http://spr.ly/6425hvSjP (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 927417.
We’re looking forward to hearing from you.
Marie Q
Facebook: http://spr.ly/6420hvSjK
Instagram: http://spr.ly/6422hvSjM
Live Chat: http://spr.ly/6425hvSjP (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 927417.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
my new range
on February 15, 2026
Posted by: one character too short
from Waukesha, Wi
[This review was collected as part of a promotion.] there is much that I have to get used to 10 charaacters too short?????
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great pro
on February 4, 2026
Posted by: Tacoman
from NYC
[This review was collected as part of a promotion.] I'm extremely pleased with this product I would recommend it to anyone
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Experience from a Poor Product
on January 18, 2026
Posted by: MKD29649
[This review was collected as part of a promotion.] I purchased this brand new about three months ago, and the knob has broken twice. Also, one of the burners does not work at full capacity. This is unacceptable and disappointing. Both Kitchen Aid appliances I purchased - this range and a microwave - have not operated as they should.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 20, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 903294
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com