Customer reviews from kitchenaid.com
KitchenAid - 5.3 Cu. Ft. Smart Slide-In Electric Convection Range with Self Clean, Steam Clean, and Convection Cooking Modes - PrintShield Stainless Finish
Average customer rating
3.4
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
6
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
4
64%of customers recommend this product.
(
9 out of
14)
Customer Reviews for KitchenAid - 5.3 Cu. Ft. Smart Slide-In Electric Convection Range with Self Clean, Steam Clean, and Convection Cooking Modes - PrintShield Stainless Finish
Customer Rating
2
Pretty to look at!
on November 28, 2025
Posted by: do not have one!!!
[This review was collected as part of a promotion.] not completely happy with the range. There was no instruction book with the range!
Should not have to purchase said book!! I'm not sure the oven heat is even. Have not baked enough in it to be sure. It seems there are hot spots. The sounds of the temp. reached and the timer are too low...even with hearing aides!
Should not have to purchase said book!! I'm not sure the oven heat is even. Have not baked enough in it to be sure. It seems there are hot spots. The sounds of the temp. reached and the timer are too low...even with hearing aides!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 4, 2025
Hello,
Thank you for your review. We regret to hear that your Range is not living up to your standards. If you have any questions or concerns with your Range, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 852455
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
https://s3.amazonaws.com/sm-backend-production-attachments/control-guide-w11711254-reva.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11702305-reva.pdf
We hope this information is helpful.
Christy T
Thank you for your review. We regret to hear that your Range is not living up to your standards. If you have any questions or concerns with your Range, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 852455
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
https://s3.amazonaws.com/sm-backend-production-attachments/control-guide-w11711254-reva.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11702305-reva.pdf
We hope this information is helpful.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
out of box zero
on December 5, 2025
Posted by: DBA 1
from Mi
[This review was collected as part of a promotion.] Blue mylar put on the top in the bottom of the unit is horribly hard to remove. I have owned the product now for almost a month haven't hardly been able to use it due to the fact that there's some type of a short that shuts out the control panel. Effort to find a part to be able to fix it has not been easy or successful. I have spent a total of several hours trying to communicate with either whirlpool and or KitchenAid with regards to fixing the product. Trying to reach people and or get a line within an hour has been normal. Today's status still haven't found the part to fix the product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 858746
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke in 1 month.
on December 23, 2025
Posted by: Bdietz1034
from New Port Richey, FL
[This review was collected as part of a promotion.] My oven broke during Thanksgiving and it ruined our holiday. Called for warranty and they scheduled an appointment and never came out and now won’t return my calls.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 886190
We look forward to speaking with you.
Kari V.
We look forward to speaking with you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Experience from a Poor Product
on January 18, 2026
Posted by: MKD29649
[This review was collected as part of a promotion.] I purchased this brand new about three months ago, and the knob has broken twice. Also, one of the burners does not work at full capacity. This is unacceptable and disappointing. Both Kitchen Aid appliances I purchased - this range and a microwave - have not operated as they should.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 20, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 903294
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Average
on November 21, 2025
Posted by: Dekejoe
from Wentworth South Dakota
[This review was collected as part of a promotion.] After only using one time the dial broke for the triple heating element. I have not been able to figure out who or how to contact the warranty area to get a replacement.
The overall heating seems very slow compared to my previous range. Cleaning the ceramic top is not all that easy either but hopefully in time I will get used to it.
The overall heating seems very slow compared to my previous range. Cleaning the ceramic top is not all that easy either but hopefully in time I will get used to it.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Somewhat Disappointed
on November 9, 2025
Posted by: MAMD
[This review was collected as part of a promotion.] Somewhat disappointed with this range. The first one purchased needed to be replaced in less than two weeks due to oven not turning on ( touch screen dead) while 2-3 of the burners were in use. There really is no convection bake feature and convection roast. One of the smaller burners on the new replacement range takes an exorbitant amount of time to boil water a small pan of water. The online manual that the customer needs to download rather than being provided with a hard copy, does not correspond to this model of range. Very frustrating. Your customer service phone number is a 2- 3 hour wait/ call back time. Your Register Your Appliance/Range online process has NOT allowed me to register my new replacement range. The model number for the range is not in the drop down. I do like the 5 burners on the cook top and their size options. Other than one of the smaller ones not heating to capacity, the other 3 work well. This range should come with 3 oven racks instead of 2, and the quality of the racks should be better. Not including the air fry basket and charging extra for it is an unnecessary expense for the consumer. It most certainly should be included as well as a hard copy users manual or at the very least, the availability of one that corresponds to this model.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Kitchen aide oven
on November 18, 2025
Posted by: Copperman
from Vt
[This review was collected as part of a promotion.] Absolutely love.
Tricky to reset time.
Beautiful oven
Tricky to reset time.
Beautiful oven
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
New stove
on December 22, 2025
Posted by: Marilyn K
from Kingman IN
[This review was collected as part of a promotion.] I am very happy with this stove. Love the front controls with the panel facing up.
Glass top is nice, easier to keep clean. Always had electric but still getting use to adjusting knobs. A lot of burner size and variation too.
I like the knobs on the front but did accidentally turn one on by brushing against it. Has a panel lock but only for oven, not the burners.
Oven works great. Variety of options.
Would have liked a bigger bottom drawer.
It's a smart appliance. Probably wouldn't have set that part up but you need it to set the clock. Kind of nice being able to use my phone to control the oven anyway.
Glass top is nice, easier to keep clean. Always had electric but still getting use to adjusting knobs. A lot of burner size and variation too.
I like the knobs on the front but did accidentally turn one on by brushing against it. Has a panel lock but only for oven, not the burners.
Oven works great. Variety of options.
Would have liked a bigger bottom drawer.
It's a smart appliance. Probably wouldn't have set that part up but you need it to set the clock. Kind of nice being able to use my phone to control the oven anyway.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com