Customer reviews from kitchenaid.com
KitchenAid - 5.0 Cu. Ft. Slide-In Gas True Convection Range with Self Clean, Steam Clean, and 2-in-1 Burner - Stainless Steel
Average customer rating
4.2
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
38
4 Stars
20
3 Stars
6
2 Stars
4
1 Star
4
81%of customers recommend this product.
(
46 out of
57)
Customer Reviews for KitchenAid - 5.0 Cu. Ft. Slide-In Gas True Convection Range with Self Clean, Steam Clean, and 2-in-1 Burner - Stainless Steel
Customer Rating
4
Display screen locks up.
on February 24, 2026
Posted by: Timer not loud enough
from Elkhart, in
[This review was collected as part of a promotion.] Twice my display screen has locked up in 60 days and I had to send a message to you. This really makes me mad. Main rack is dipped down in middle and sometimes interferes with roasting pan.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice, but haven’t used all features yet
on February 24, 2026
Posted by: Tom5000
from Seattle, WA
[This review was collected as part of a promotion.] This was installed in 12/25. I like using gas, and it meets that expectation. It has some quirks but is overall nice looking and functional. The gas grill oval has a 5th burner that is extremely useful — you don’t need to turn grill on, you can opt for a burner only.
Broiler is great, haven’t used oven functions yet. Heaviness of grates is great for cooking— spacing is a bit large so make sure you have pans evenly, on the grates. The weight of grates makes cleaning underneath a bit of a challenge. The area under the grates wipes up easily. A caution here, make sure you lock the knobs so you don’t turn them on when reaching to clean around back burners. If accidentally turned on the stove makes a clicking sound before igniting, very nice for safety.
Broiler is great, haven’t used oven functions yet. Heaviness of grates is great for cooking— spacing is a bit large so make sure you have pans evenly, on the grates. The weight of grates makes cleaning underneath a bit of a challenge. The area under the grates wipes up easily. A caution here, make sure you lock the knobs so you don’t turn them on when reaching to clean around back burners. If accidentally turned on the stove makes a clicking sound before igniting, very nice for safety.
Quirks are; grate spacing for smaller items does not exist. Smallest burner is in back, thus always reaching over larger front burners for stirring. Order for knobs seems incorrect, but I haven’t used gas in 20+ years, so that is an opinion, others may like the order.
In general a very nice stove, would be great for a large family and holidays. For 2 people, who don’t use an oven very often, it might be too big.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall better that what I had before
on February 27, 2026
Posted by: TNT*
from Oregon
[This review was collected as part of a promotion.] I love the grates .
I wish it “ came “ ( was delivered ) with a book that told how to set the clock and how to clean the top of the stove. Within the first 24 hours a unique spill occurred on the top of the stove and I did not know how to clean it . Looked it up on my phone but still did not have the complete information specific to this stove . The “low” setting is more like medium. I wish there was a true “ low” setting for the cook top. Especially since I cook mostly with cast iron.
I have not used any of the features for the oven yet but the bake works well . I wish the oven light did not stay on and needs manual turning off .
I wish it “ came “ ( was delivered ) with a book that told how to set the clock and how to clean the top of the stove. Within the first 24 hours a unique spill occurred on the top of the stove and I did not know how to clean it . Looked it up on my phone but still did not have the complete information specific to this stove . The “low” setting is more like medium. I wish there was a true “ low” setting for the cook top. Especially since I cook mostly with cast iron.
I have not used any of the features for the oven yet but the bake works well . I wish the oven light did not stay on and needs manual turning off .
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
It’s a Kitchen Aid
on March 2, 2026
Posted by: Tony H
from Indiana
[This review was collected as part of a promotion.] Well built with a modern design. Quick preheat up, easy to use controls. Nice menu options.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Nice looking stove but quality has gone down.
on March 2, 2026
Posted by: Ex KitchenAid Fan
from Chicago IL
[This review was collected as part of a promotion.] I had my previous KitchenAid stove for 25 years and never had any issues. Purchased this new stove and noticed lack of quality assurance and cheaper materials. First of all, the grates are gray and stain. I streamed potstickers and some steam/water dropped on grates which left dark brown stains on the grates and burner covers. Unsure why KitchenAid would change black grates that worked and lasted longer than the stove to gray grates that stained. Also, the surface of the stove is black coated metal that also stains and scratches. My previous stove had black glass surface which didn’t stain, scratch and easy to clean. Very disappointed with KitchenAid now and looking for better brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 4, 2026
Thank you for sharing your experience with us. We regret to hear that your Gas Range is not living up to your standards. If you have any questions or concerns with your Range, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 929454.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 929454.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Kitchen Aid Range.
on March 5, 2026
Posted by: Tonigirld
from Metro Detroit
[This review was collected as part of a promotion.] Works as it should. Truly hate the low volume of the timer. I had to buy an old fashioned one gg timer for baking.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this range!
on March 7, 2026
Posted by: cinhazeman
from Blaine, MN
[This review was collected as part of a promotion.] Still learning all that this fabulous range can do! And the color!! Black Ore is exactly what we were envisioning. We love it!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good locking, but features not well designed
on March 8, 2026
Posted by: Steve 17
from VA
It's a very good looking range that works nice, but all the "wifi" features are not well designed and not done professionally. These are obvious things like sync time to the internet, or check if stove is on (it allows only controlling/checking oven). The juniper finish is extremely fragile and easily scratches. It is also super prone to fingerprints, much more than regular stainless. The stove is slow to warm up (slower than my very old whirlpool range).
Written by a customer while visiting kitchenaid.com