Customer reviews from kitchenaid.com
KitchenAid - 24 inch Front Control Built-In Stainless Steel Tub Dishwasher with Third Level Utensil Rack and 47 dBA - Black
Average customer rating
4.4
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
122
4 Stars
47
3 Stars
13
2 Stars
6
1 Star
7
82%of customers recommend this product.
(
120 out of
146)
Customer Reviews for KitchenAid - 24 inch Front Control Built-In Stainless Steel Tub Dishwasher with Third Level Utensil Rack and 47 dBA - Black
Customer Rating
5
Excellent in every way!
on July 23, 2026
Posted by: Louloug
[This review was collected as part of a promotion.] Great dishwasher! Quiet! Well designed, holds selection of dishes pans cooking implements with ease. Dries beautifully. I’m extremely happy with it.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on July 23, 2026
Posted by: Jerks
[This review was collected as part of a promotion.] No written instructions. And my name is NOT Randy.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 24, 2026
Hello,
Thank you for your review. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24320753.
For your convenience, we have included a link to the Cycle Guide, Quick Start Guide, and Owners Manual :
https://www.kitchenaid.com/content/dam/global/documents/202506/cycle-guide-w11784196-reva.pdf
https://www.kitchenaid.com/content/dam/global/documents/202504/quick-start-guide-w11775083-reva.pdf
https://www.kitchenaid.com/content/dam/global/documents/202501/owners-manual-w11767169-reva.pdf
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24320753.
For your convenience, we have included a link to the Cycle Guide, Quick Start Guide, and Owners Manual :
https://www.kitchenaid.com/content/dam/global/documents/202506/cycle-guide-w11784196-reva.pdf
https://www.kitchenaid.com/content/dam/global/documents/202504/quick-start-guide-w11775083-reva.pdf
https://www.kitchenaid.com/content/dam/global/documents/202501/owners-manual-w11767169-reva.pdf
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Hasn’t worked in 2 months
on July 23, 2026
Posted by: Irritated Jason
[This review was collected as part of a promotion.] Hasn’t worked for 2 months. Repairs company keeps ending people and they order new parts but never works. Sure wish KitchenAid would just replace it….it would be cheaper. I’m going with Bosch next time.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 24, 2026
We are truly sorry to hear about the trouble you've been having with your KitchenAid® Dishwasher. We understand how frustrating it is when an appliance doesn't work as expected, and we would appreciate the chance to make things right. Please feel free to reach out to us through any of these channels:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24315632.
We genuinely value your feedback and look forward to assisting you further.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24315632.
We genuinely value your feedback and look forward to assisting you further.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Problem with soap dispensery door
on July 18, 2026
Posted by: JoanneC
[This review was collected as part of a promotion.] There are two items that I have an issue with regarding my new dishwasher - one MAJOR problem and a second that is a minor annoyance.The minor annoyance: the machine resets to Prowash after every use - I have to change the setting before every use. The MAJOR problem: I have great problems closing the sliding door over the dishsoap pod - it just does not stay shut - it takes many, many tries before it remains closed. Functions beautifully; the soap door is a real pain in the neck!
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 20, 2026
We are truly sorry to hear about the frustration you’ve experienced with the dispenser door on your KitchenAid® Dishwasher. We understand how disappointing it is when an appliance doesn’t work as expected, and we would appreciate the opportunity to make this right. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24254206.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24254206.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice Dishwasher
on July 15, 2026
Posted by: Sarges12
[This review was collected as part of a promotion.] Dishwasher is quiet. Does a nice job cleaning the dishes. Only drawback is the middle rack is not adjustable in height or moving the pins.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Meets our expectations
on July 14, 2026
Posted by: DebVT
[This review was collected as part of a promotion.] This dishwasher has met our expectations in most areas. It does a very good job cleaning and drying, and it's relatively quiet. The third tier feature was a big selling point for me. Our previous dishwasher did not have this, so our utensil bins got damaged from putting knives into them face down. Also, knives come out cleaner when washed in the top tier. I also like that the dishwasher automatically opens slightly when the wash is done -- this helps assure that dishes are completely dry when removed. The main thing that I would change is the large space in the middle of the bottom tier. I would have preferred more tines in that space so that more dishes could fit there. But this may not be a problem for everyone; it would depend on the size and shape of your dishes.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor design
on July 7, 2026
Posted by: Rosered50
[This review was collected as part of a promotion.] I do not like the design of the lower rack…wasted space. I liked the design of my previous kitchen did. It was 21 years old and had really a lot more room and the design for small bowls on the lower rack was spaced perfectly…I wish I had looked more closely before my purchase. The noise level is great. Very quiet. The drying is good and the cleaning is ok……
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 14, 2026
Thank you for sharing your experience with us. We regret to hear that your Dishwasher design is not living up to your standards. If you have any questions or concerns with your Dishwasher, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #984121.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #984121.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Kitchen Aid is a top-notch machine.
on July 5, 2026
Posted by: Bents
[This review was collected as part of a promotion.] We are extremely impressed with the normal wash cycle in that it cleans very well. Also, the express cycle works great except maybe the silverware does not always come out clean. This is our first dishwasher and we love it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com