Customer reviews from kitchenaid.com
KitchenAid - 24" Front Control Built-In Stainless Steel Tub Dishwasher with Third Level Utensil Rack and 47 dBA - Black
Average customer rating
4.4
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
65
4 Stars
20
3 Stars
8
2 Stars
3
1 Star
3
81%of customers recommend this product.
(
54 out of
67)
Customer Reviews for KitchenAid - 24" Front Control Built-In Stainless Steel Tub Dishwasher with Third Level Utensil Rack and 47 dBA - Black
Customer Rating
5
Hit The Ground Running...No Learning Curve!
on January 19, 2026
Posted by: Steelntime
from Tomball TX
[This review was collected as part of a promotion.] Great machine, so easy to use and customize settings. Clean Dishes Every Time! Whisper Quiet, Easy To Load!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor performance. Cheap for Kitchenaid quality.
on January 20, 2026
Posted by: Tabf
from Lakewood CA
[This review was collected as part of a promotion.] Bottom rack is flimsy and often pulls off track when loading dishes. Afraid weight on dishes is too much for front door to hold. I imagine the hinges will eventually fail. Pre-rinsed dishes do not clean on normal cycle. Normal cycle very long to complete. Does not have traditional expected kitchenaid quality. Maybe made by a cheap subcontractor.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 21, 2026
This guide provides simple solutions for common dishwasher problems involving water, cleaning agents, and proper usage.
I. Water Flow
Good cleaning requires proper water flow. Check this first if the dishes are dirty or the cycles stop.
Water Valve: Ensure the main water valve is fully open. Partial closure reduces pressure/volume.
Pressure: Home water pressure needs to be 20–120 psi.
Safety Systems: Check that flood safety devices or shut-off valves haven't tripped.
Whirlpool Leak System: If the system detects a leak, it drains the tub and flashes a light. Find and fix the leak source.
II. Chemistry: Detergent, Rinse Aid, and Heat
Perfect results come from the right mix of heat and chemicals.
Rinse Aid is Essential: Keep the dispenser full! It improves drying by preventing droplets and fights hard water deposits (spots, film, etching).
Use Heat: Use a high-temperature option (like Sani-Rinse) for better grease removal, sanitation, and detergent performance.
Detergent Tips: Quality matters.
Use Tablets: We recommend high-quality, pre-measured tablets/packs in the main dispenser; they outperform most powders/gels.
Detergent ONLY: Do NOT use hand dish soap. Suds will cause leaks and stop cleaning. Wait for the suds to vanish before running the machine.
Keep it Fresh: Use fresh (non-clumpy) detergent added just before the cycle.
Hard Water Fix: For very hard water (15+ grains/gallon), install a water softener to eliminate scale and white film.
III. Loading and Cleaning
Proper loading ensures full coverage, and cleaning prevents buildup.
Load Smart: Do not overload. Overcrowding blocks the spray and prevents proper rinsing/drying.
Angle Inward: Face bowls/plates toward the center for better spray coverage and drainage.
Plastics on Top: Place plastics on the top or third rack to prevent melting and blocking the spray arms. Keep off the lower rack.
Clean the Machine: Regularly clean the interior to remove scale and residue that causes cloudy glassware.
Cleaner: Use affresh® Dishwasher Cleaner tablets.
DIY: Run an empty cycle with a small bowl of white vinegar on the lower rack to break down scale/gunk.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 904092
We’re looking forward to hearing from you.
Christy T
I. Water Flow
Good cleaning requires proper water flow. Check this first if the dishes are dirty or the cycles stop.
Water Valve: Ensure the main water valve is fully open. Partial closure reduces pressure/volume.
Pressure: Home water pressure needs to be 20–120 psi.
Safety Systems: Check that flood safety devices or shut-off valves haven't tripped.
Whirlpool Leak System: If the system detects a leak, it drains the tub and flashes a light. Find and fix the leak source.
II. Chemistry: Detergent, Rinse Aid, and Heat
Perfect results come from the right mix of heat and chemicals.
Rinse Aid is Essential: Keep the dispenser full! It improves drying by preventing droplets and fights hard water deposits (spots, film, etching).
Use Heat: Use a high-temperature option (like Sani-Rinse) for better grease removal, sanitation, and detergent performance.
Detergent Tips: Quality matters.
Use Tablets: We recommend high-quality, pre-measured tablets/packs in the main dispenser; they outperform most powders/gels.
Detergent ONLY: Do NOT use hand dish soap. Suds will cause leaks and stop cleaning. Wait for the suds to vanish before running the machine.
Keep it Fresh: Use fresh (non-clumpy) detergent added just before the cycle.
Hard Water Fix: For very hard water (15+ grains/gallon), install a water softener to eliminate scale and white film.
III. Loading and Cleaning
Proper loading ensures full coverage, and cleaning prevents buildup.
Load Smart: Do not overload. Overcrowding blocks the spray and prevents proper rinsing/drying.
Angle Inward: Face bowls/plates toward the center for better spray coverage and drainage.
Plastics on Top: Place plastics on the top or third rack to prevent melting and blocking the spray arms. Keep off the lower rack.
Clean the Machine: Regularly clean the interior to remove scale and residue that causes cloudy glassware.
Cleaner: Use affresh® Dishwasher Cleaner tablets.
DIY: Run an empty cycle with a small bowl of white vinegar on the lower rack to break down scale/gunk.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 904092
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
so far so good, solid machine
on January 21, 2026
Posted by: Johnny OG
from Chicago
[This review was collected as part of a promotion.] 1st couple of run thus is left some soap pods residue on the inside an upside down plastic container on the middle rack.(cascade platinum plus pod) Getting use to the 3rd rack.
the utensil rack limits the pot and pans for the lower level. We had a whirlpool with a rack on the door.(nice, but we'll just the top rack whenever possible) THIS THING IS SUPER QUIET. I like that the door opens when done. the main door needs a little effort to open and close. ok I wish the was a Senor Light on the panel to show that the door if fully closed.
the utensil rack limits the pot and pans for the lower level. We had a whirlpool with a rack on the door.(nice, but we'll just the top rack whenever possible) THIS THING IS SUPER QUIET. I like that the door opens when done. the main door needs a little effort to open and close. ok I wish the was a Senor Light on the panel to show that the door if fully closed.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com