Customer reviews from kitchenaid.com
KitchenAid - 24 inch Front Control Built-In Stainless Steel Tub Dishwasher with Third Level Utensil Rack and 47 dBA - Black
Average customer rating
4.4
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
122
4 Stars
47
3 Stars
13
2 Stars
6
1 Star
7
82%of customers recommend this product.
(
120 out of
146)
Customer Reviews for KitchenAid - 24 inch Front Control Built-In Stainless Steel Tub Dishwasher with Third Level Utensil Rack and 47 dBA - Black
Customer Rating
5
so far so good, solid machine
on January 21, 2026
Posted by: Johnny OG
from Chicago
[This review was collected as part of a promotion.] 1st couple of run thus is left some soap pods residue on the inside an upside down plastic container on the middle rack.(cascade platinum plus pod) Getting use to the 3rd rack.
the utensil rack limits the pot and pans for the lower level. We had a whirlpool with a rack on the door.(nice, but we'll just the top rack whenever possible) THIS THING IS SUPER QUIET. I like that the door opens when done. the main door needs a little effort to open and close. ok I wish the was a Senor Light on the panel to show that the door if fully closed.
the utensil rack limits the pot and pans for the lower level. We had a whirlpool with a rack on the door.(nice, but we'll just the top rack whenever possible) THIS THING IS SUPER QUIET. I like that the door opens when done. the main door needs a little effort to open and close. ok I wish the was a Senor Light on the panel to show that the door if fully closed.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor performance. Cheap for Kitchenaid quality.
on January 20, 2026
Posted by: Tabf
from Lakewood CA
[This review was collected as part of a promotion.] Bottom rack is flimsy and often pulls off track when loading dishes. Afraid weight on dishes is too much for front door to hold. I imagine the hinges will eventually fail. Pre-rinsed dishes do not clean on normal cycle. Normal cycle very long to complete. Does not have traditional expected kitchenaid quality. Maybe made by a cheap subcontractor.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 21, 2026
This guide provides simple solutions for common dishwasher problems involving water, cleaning agents, and proper usage.
I. Water Flow
Good cleaning requires proper water flow. Check this first if the dishes are dirty or the cycles stop.
Water Valve: Ensure the main water valve is fully open. Partial closure reduces pressure/volume.
Pressure: Home water pressure needs to be 20–120 psi.
Safety Systems: Check that flood safety devices or shut-off valves haven't tripped.
Whirlpool Leak System: If the system detects a leak, it drains the tub and flashes a light. Find and fix the leak source.
II. Chemistry: Detergent, Rinse Aid, and Heat
Perfect results come from the right mix of heat and chemicals.
Rinse Aid is Essential: Keep the dispenser full! It improves drying by preventing droplets and fights hard water deposits (spots, film, etching).
Use Heat: Use a high-temperature option (like Sani-Rinse) for better grease removal, sanitation, and detergent performance.
Detergent Tips: Quality matters.
Use Tablets: We recommend high-quality, pre-measured tablets/packs in the main dispenser; they outperform most powders/gels.
Detergent ONLY: Do NOT use hand dish soap. Suds will cause leaks and stop cleaning. Wait for the suds to vanish before running the machine.
Keep it Fresh: Use fresh (non-clumpy) detergent added just before the cycle.
Hard Water Fix: For very hard water (15+ grains/gallon), install a water softener to eliminate scale and white film.
III. Loading and Cleaning
Proper loading ensures full coverage, and cleaning prevents buildup.
Load Smart: Do not overload. Overcrowding blocks the spray and prevents proper rinsing/drying.
Angle Inward: Face bowls/plates toward the center for better spray coverage and drainage.
Plastics on Top: Place plastics on the top or third rack to prevent melting and blocking the spray arms. Keep off the lower rack.
Clean the Machine: Regularly clean the interior to remove scale and residue that causes cloudy glassware.
Cleaner: Use affresh® Dishwasher Cleaner tablets.
DIY: Run an empty cycle with a small bowl of white vinegar on the lower rack to break down scale/gunk.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 904092
We’re looking forward to hearing from you.
Christy T
I. Water Flow
Good cleaning requires proper water flow. Check this first if the dishes are dirty or the cycles stop.
Water Valve: Ensure the main water valve is fully open. Partial closure reduces pressure/volume.
Pressure: Home water pressure needs to be 20–120 psi.
Safety Systems: Check that flood safety devices or shut-off valves haven't tripped.
Whirlpool Leak System: If the system detects a leak, it drains the tub and flashes a light. Find and fix the leak source.
II. Chemistry: Detergent, Rinse Aid, and Heat
Perfect results come from the right mix of heat and chemicals.
Rinse Aid is Essential: Keep the dispenser full! It improves drying by preventing droplets and fights hard water deposits (spots, film, etching).
Use Heat: Use a high-temperature option (like Sani-Rinse) for better grease removal, sanitation, and detergent performance.
Detergent Tips: Quality matters.
Use Tablets: We recommend high-quality, pre-measured tablets/packs in the main dispenser; they outperform most powders/gels.
Detergent ONLY: Do NOT use hand dish soap. Suds will cause leaks and stop cleaning. Wait for the suds to vanish before running the machine.
Keep it Fresh: Use fresh (non-clumpy) detergent added just before the cycle.
Hard Water Fix: For very hard water (15+ grains/gallon), install a water softener to eliminate scale and white film.
III. Loading and Cleaning
Proper loading ensures full coverage, and cleaning prevents buildup.
Load Smart: Do not overload. Overcrowding blocks the spray and prevents proper rinsing/drying.
Angle Inward: Face bowls/plates toward the center for better spray coverage and drainage.
Plastics on Top: Place plastics on the top or third rack to prevent melting and blocking the spray arms. Keep off the lower rack.
Clean the Machine: Regularly clean the interior to remove scale and residue that causes cloudy glassware.
Cleaner: Use affresh® Dishwasher Cleaner tablets.
DIY: Run an empty cycle with a small bowl of white vinegar on the lower rack to break down scale/gunk.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 904092
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Hit The Ground Running...No Learning Curve!
on January 19, 2026
Posted by: Steelntime
from Tomball TX
[This review was collected as part of a promotion.] Great machine, so easy to use and customize settings. Clean Dishes Every Time! Whisper Quiet, Easy To Load!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great at cleaning, could use some rack improvement
on January 15, 2026
Posted by: root72
from Iowa
[This review was collected as part of a promotion.] The cleaning process is great and it is a very quiet machine but the rack designs could use some improvement. The dividers on the third rack for silverware could be a little taller, the silverware sets a a 45 degree angle in the slots but as you open and close the drawer they tend to tip over or fall out of the dividers. The second rack dividers could be a little closer together, maybe it's made for larger dishes but the regular size bowls tend to lay somewhat flat in the racks. I'll never understand why these companies don't turn the bottom rack, when you stack plates in, and close it, the plates roll out of the spacers. Also, with the 3rd rack, they could have eliminated the silverware tray on the bottom, added more dividers, and had more room for large items. It is a good quality dishwasher but I wish I would have known about these things and possibly looked at other brands.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
My ducks aren't in a row, but my forks sure are!
on January 15, 2026
Posted by: Rhynn
from Cowlitz County, WA
[This review was collected as part of a promotion.] So quiet I can only tell it's on when the detergent tab thumps! It opens itself so we can SEE it's done, and the clean light stays on until it's closed again, so hubby doesn't have to ask me if it's clean! Something very satisfying about orderly utensils on a rack instead of utensil basket barf -- but the basket came too just in case. Also, most importantly, no more prewashing. This thing actually cleans like advertised!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great rack layout!
on January 14, 2026
Posted by: KN99
from Washington
[This review was collected as part of a promotion.] I had this installed last month and I love it! The rack layout, separate utensil rack and sprayer arm are a great innovation. Without the need for that pesky utensil basket I have so much space! Excellent purchase!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
kitchenaid dishwasher
on January 13, 2026
Posted by: catnel
from WA
[This review was collected as part of a promotion.] this replace my 40 y/o dishwasher, that dried dishes lickity split!! This expensive new fanged 3 shelfer, dries well ONLY on pro dry. No one bothered to tell me that they cannot put the HOT coils in the new DW like they used to due to safety issues. Unit came with 2 pages of customer info. would've been nice to have better information. otherwise I would've given you a 5. I called kitchenaid , they were no help at all. AND they couldnt find a repair person in my area , cause their out of state so they were useless.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love It!!
on January 11, 2026
Posted by: Cgsg58
from Pollocksville,NC
[This review was collected as part of a promotion.] My second kitchen aide dishwasher. We’ve tried other dishwashers in between the first kitchen aide and our latest purchase, Maytag and Bosch. Nothing compares to a kitchen aide! Quietly cleans, dishes, pots, pans, etc. exception!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com