Customer reviews from kitchenaid.com
KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with Third Rack, ProDry System and 44 dBA - Stainless Steel
Average customer rating
4.2
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
46
4 Stars
9
3 Stars
8
2 Stars
3
1 Star
7
80%of customers recommend this product.
(
44 out of
55)
Customer Reviews for KitchenAid - 24 inch Top Control Built-In Stainless Steel Tub Dishwasher with Third Rack, ProDry System and 44 dBA - Stainless Steel
Customer Rating
3
Sub par
on July 23, 2026
Posted by: Jelsi
[This review was collected as part of a promotion.] Doesn’t clean very well. I’m on my third one, because with every new one That was delivered, there was something wrong. The filtration system design is awful and the arms are super flimsy. Go back to the old style motors and drains.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love it, but consider the rack layout carefully!
on July 23, 2026
Posted by: narual
[This review was collected as part of a promotion.] First off - if you’re not using powdered detergent in the prewash spot and running tap water until it’s hot before turning the dishwasher on, you’re doing yourself a disservice - it makes a colossal difference. Hot water with detergent knocks out most of the stuff from your dishes in the initial brief wash before it drains away the first time. Having it only get hot and soapy in the second wash means you’re keeping all the soiled stuff in the dishwasher for the remainder of the wash process. (Use cheap generic powder, the fancier more expensive brands perform worse to make their pods look better by comparison). Use powder or a pod, whatever, inside the closed section.)
Having the large top rack rather than the small flat one other dishwashers have is a love/hate for us. It doesn’t have room for coffee mugs on the small cup side and many of our glasses don’t fit on the side intended for those. The upper silverware tray isn’t very useful. But the glasses that comforter get cleaned really well.
Likewise, having the center rack farther down reduces available height both for it and the bottom rack, but we can fit most of the things we’d want in a normal top rack into it.
It does a really excellent job drying even plastics, but the bottom rack is dangerously hot and has warped/melted several of our plastic items. Softer ones survive, but inflexible hard ones are ruined. Plastic straws and cups were primary victims.
I wish it had some smart features to notify when it’s completed or needs to be cleaned, like our Samsung washer/dryer, but having the time expected literally showing as you select options is a very handy offset on that front , as is the unmistakable automatic opening of the dishwasher with the completed light lit.
I don’t really care about noise on it, but it is slightly quieter than our previous already very quiet dishwasher.
Filtration - I haven’t run into any issues here. We don’t usually put things in that are large or solid enough to require manual cleaning of the filters, and we’ve only had it a couple months.
Also take note that it was slightly larger than our last dishwasher and I had to perform some minor floor surgery to get it installed. I don’t think people in modern homes will have the same problem, though.
All in all, pretty happy with it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very good appliance
on July 23, 2026
Posted by: Chix wing
[This review was collected as part of a promotion.] Works great. Very happy. Plenty of room. Like the third row for little things.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Highly recommend!
on July 23, 2026
Posted by: mariet49
[This review was collected as part of a promotion.] Love this dishwasher. It holds a lot with multiple ways to load. Very quiet. But most important, it really cleans! I used to rinse my dishes, especially with remnants of egg, cereal... The instructions, however, were very emphatic about not rinsing. So I stopped. And everything comes out sparkling clean. This includes dishes and forks with dried egg yolk! Also love that the door pops open at the end of the cycle and everything is very dry.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it
on July 20, 2026
Posted by: Seacaper
[This review was collected as part of a promotion.] I love that the dishwasher has the top third shelf it’s great for smaller items and also I love that it is really quiet and gets all the dishes super clean
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Easy install. Does clean the dishes
on July 18, 2026
Posted by: Zouz
[This review was collected as part of a promotion.] I can't believe how good and effortless my experience is to install it comparing to my old Samsung dishwasher everything in the design is very thoughtful even better.. it does clean the dishes unlike the over complicated Samsung dishwasher.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
WASTE OF MONEY!!!!
on July 11, 2026
Posted by: MRDISHWASHER22
Since day 1 this was installed it has never clean the dishes completely. I have done everything per manufacturer direction but the dishes are not coming clean. I made a huge mistake thinking this was a decent dishwasher but I WAS VERY wrong. I’m so TIRED of wasting my money on American dishwashers. Will be buying German made products from this point going forward.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 14, 2026
Thank you for sharing your experience with us. We sincerely apologize for the cleaning concerns you are experiencing with your Dishwasher. We value our customers and are committed to ensuring our products meet high standards.
We have included information that we hope is helpful:
Possible Solutions for Dishwasher Cleaning Performance
Water Supply: Ensure the water supply valve is completely open for proper washing and rinsing.
Flood Prevention Device: Verify that any anti-flood or flood-prevention devices are correctly installed to allow water flow. Some KitchenAid models have a Leak Detection System that will flash a light and drain water if a leak is found.
Rinse Aid: Use liquid rinse aid to optimize drying performance and help control hard water deposits.
High-Temperature Wash: Consider using the high-temperature wash option for improved cleaning, especially with tough, baked-on food. The water pressure should be 20 to 120 psi.
Proper Loading:
Do not overload the dishwasher; ensure space for water and detergent.
Load items at an angle, pointing toward the spray arms, to help with water runoff and drying.
Load plastic cups, bowls, and mugs in the third-level rack (if available) for best drying and to prevent deformation. Do not put plastic items on the lower rack.
Detergent: Use automatic dishwasher detergent only. High-quality pre-measured tablets and packs are recommended to reduce white film, and they should be placed in the main compartment.
Hard Water: A water softener is recommended if you have extremely hard water (15 grains per U.S. gallon or more) to prevent damage and achieve good results.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #985431.
We’re looking forward to hearing from you.
Marie Q
We have included information that we hope is helpful:
Possible Solutions for Dishwasher Cleaning Performance
Water Supply: Ensure the water supply valve is completely open for proper washing and rinsing.
Flood Prevention Device: Verify that any anti-flood or flood-prevention devices are correctly installed to allow water flow. Some KitchenAid models have a Leak Detection System that will flash a light and drain water if a leak is found.
Rinse Aid: Use liquid rinse aid to optimize drying performance and help control hard water deposits.
High-Temperature Wash: Consider using the high-temperature wash option for improved cleaning, especially with tough, baked-on food. The water pressure should be 20 to 120 psi.
Proper Loading:
Do not overload the dishwasher; ensure space for water and detergent.
Load items at an angle, pointing toward the spray arms, to help with water runoff and drying.
Load plastic cups, bowls, and mugs in the third-level rack (if available) for best drying and to prevent deformation. Do not put plastic items on the lower rack.
Detergent: Use automatic dishwasher detergent only. High-quality pre-measured tablets and packs are recommended to reduce white film, and they should be placed in the main compartment.
Hard Water: A water softener is recommended if you have extremely hard water (15 grains per U.S. gallon or more) to prevent damage and achieve good results.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #985431.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Cleaning
on July 10, 2026
Posted by: C Cee
[This review was collected as part of a promotion.] Easy to load with a huge amount of dishes and pots, very satisfied Definitely great cleaning
Written by a customer while visiting kitchenaid.com