Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Tub Dishwasher with Third Rack, ProDry System and 44 dBA - Stainless Steel
Average customer rating
4.4
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
8
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
1
91%of customers recommend this product.
(
10 out of
11)
Customer Reviews for KitchenAid - 24" Top Control Built-In Tub Dishwasher with Third Rack, ProDry System and 44 dBA - Stainless Steel
Customer Rating
1
Damaged, crooked install- abysmal customer service
on November 29, 2025
Posted by: kh12
from Los Angeles
I'm honestly shocked at how poor the customer service experience we had with this dishwasher has been. The installation team not only installed the machine totally askew and crooked, so it sticks out about an inch further on one side than the other, but they also damaged my kitchen cabinets in the process trying to hammer the dishwasher in crooked. You can see in the photos how the left side of the machine is screwed in with a crude, sharp piece of metal that's sticking out from the cabinet frame- and how the right side is screwed in much farther back. Truly an absolute joke. The part that's been the most embarrassing for KtichenAid is that their customer service team told me THREE separate times that they would arrange for a different technician to come out and fix the crooked install, and every time that I've followed up they've had no updates for me. We never would have spent this much on a dishwasher had I known I would end up not only getting a damaged kitchen in the process, but also a worse looking appliance at the end of the day. The cheap 400 dollar dishwasher we had before this looked far better because it was installed properly and plumb. We worked really hard to afford a premium appliance like this and I could not be more disappointed in KtichenAid's service and handling of this situation. I cannot emphasize enough that you should spend your money elsewhere. I will never, ever shop with this brand again. Just a nightmare.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 4, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 853031
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this Kitchen Aid
on September 1, 2025
Posted by: ADKBean
from Adirondacks
[This review was collected as part of a promotion.] Very happy overall..super quiet and very efficient. I love the roomy third rack for not only utensils but smaller items (condiment bowls,shot glasses..etc). Express wash is great too because I usually rinse before I put in and I don’t need that longer wash cycle.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Solid! Third row is stellar.
on September 26, 2025
Posted by: Suzmc
[This review was collected as part of a promotion.] I love this dishwasher. Solidly built, quality is evident. The third row is wonderful and versatile. Cleans beautifully, easy to load. I’ve recently moved twice, I’ve purchased Kitchenaide two times. I was extremely pleased each time. I purchased a competitor in between, no comparison. I was happy to be back to a Kitchen Aid. We even purchased a Kitchen Aid refrigerator this time.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Everything you want in a Dishwasher
on October 6, 2025
Posted by: HobartService
from OH-IO
[This review was collected as part of a promotion.] About a month old. So far, nothing but positives. Professional installation, nice looking, full array of cycles, great results, and very quiet operation. Living up to KitchenAid/Hobart legacy. Also considered Bosch, but construction not nearly as solid as KitchenAid.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beat dishwasher I have ever owned!
on October 23, 2025
Posted by: Diane540
[This review was collected as part of a promotion.] I bought the dishwasher a few weeks ago and I am extremely impressed on how well it cleans all the dishes. I love having the 3 racks which allows me to add so much more dishes and larger utensils. I am also impressed on how quiet it runs and I live how the door opens whe. It is finished. This brand and model is by far the best dishwasher I have ever owned!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Dishwasher
on November 10, 2025
Posted by: Levi 54
from OKC, OK
[This review was collected as part of a promotion.] I bought this a week ago and everything is okay except it has the open door dry fature but no instructions on how to enable it
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent vleaning
on November 15, 2025
Posted by: Mp06
from Northbrook Illinois
[This review was collected as part of a promotion.] Excellent cleaning and drying.
Wish hard copy manual was included.
Wish hard copy manual was included.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Clean dishes, long cycle
on November 17, 2025
Posted by: Royf75
from MD
[This review was collected as part of a promotion.] Dishwasher installed two weeks ago and has been doing a good job with our dishes. Cycles are twice as long as Bosch’s but the third rack is great. Its also a little more noisy than our previous Bosch but not too bad
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com