Customer reviews from kitchenaid.com
KitchenAid - 24" Front Control Built-In Stainless Steel Tub Dishwasher with Third Rack, ProDry System and 44 dBA - Stainless Steel
Average customer rating
4.6
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
85
4 Stars
20
3 Stars
5
2 Stars
2
1 Star
3
91%of customers recommend this product.
(
95 out of
104)
Customer Reviews for KitchenAid - 24" Front Control Built-In Stainless Steel Tub Dishwasher with Third Rack, ProDry System and 44 dBA - Stainless Steel
Customer Rating
5
So far so good!
on March 28, 2026
Posted by: KzooBrie
from Kalamazoo, MI
[This review was collected as part of a promotion.] I hesitate to leave a review after only a few months of review, as I think most things work well, at first, but I can confidently say that I love the layout of this dishwasher and it seems to dry things pretty well which was an issue with our last model. I'll be curious to see how it stands the test of time, but for now, I'm very much enjoying the extra space on the third rack for mugs and small cups and bowls - it makes a world of difference for my family.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Loud and very long dry cycles
on April 13, 2026
Posted by: Rebexh
This dishwasher is really loud and has long dry cycles on normal settings. For a normal wash with standard dry options, it generally takes 4 hours to complete a load of dishes. I called maintenance for the loud, almost constant sounds. While there, he suggested I turn the hot water on in my sink first to heat up the water and see if that shortens the cycle at all. It cleans the dishes fine but you have to be willing to put up with the noise. I expected a quieter, shorter experience. I’m disappointed and regret purchasing it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 17, 2026
Thank you for sharing your experience with us. We sincerely apologize for the issue you are experiencing with your Dishwasher long drying cycles. We value our customers and are committed to ensuring our products meet high standards.
We have included information that we hope is helpful:
To improve your dishwasher's drying performance, focus on these essential steps:
Rinse Aid: Use rinse aid to optimize drying and prevent spots and streaks. Check the indicator and adjust the dispense setting higher (incrementally) if spots or streaks are present.
Loading: Load items at an angle to promote water runoff and prevent pooling. For best results, place plastic items in the third-level rack (if available); avoid the lower rack.
Water Temperature: Ensure your hot water supply is at least 120°F (49°C).
Dry Cycle: Always select a heated dry cycle, such as the default Heat/Pro Dry option or the Extended Dry option (which adds 15 minutes for better performance). Enable the Door Open Dry option if available to vent moisture.
Heating Element Check:
With Sanitize Option: Run the cycle; the Sanitize LED should be on steady (not blinking) upon completion.
With Heat Dry Option: Run a 1-hour wash cycle with Heat Dry selected (total time ~1.5 hours); the dishes should feel warm afterward. If the element fails either test, service may be needed.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 948421.
We’re looking forward to hearing from you.
Marie Q
We have included information that we hope is helpful:
To improve your dishwasher's drying performance, focus on these essential steps:
Rinse Aid: Use rinse aid to optimize drying and prevent spots and streaks. Check the indicator and adjust the dispense setting higher (incrementally) if spots or streaks are present.
Loading: Load items at an angle to promote water runoff and prevent pooling. For best results, place plastic items in the third-level rack (if available); avoid the lower rack.
Water Temperature: Ensure your hot water supply is at least 120°F (49°C).
Dry Cycle: Always select a heated dry cycle, such as the default Heat/Pro Dry option or the Extended Dry option (which adds 15 minutes for better performance). Enable the Door Open Dry option if available to vent moisture.
Heating Element Check:
With Sanitize Option: Run the cycle; the Sanitize LED should be on steady (not blinking) upon completion.
With Heat Dry Option: Run a 1-hour wash cycle with Heat Dry selected (total time ~1.5 hours); the dishes should feel warm afterward. If the element fails either test, service may be needed.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 948421.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
New DW
on April 25, 2026
Posted by: CVLin
from PNS
[This review was collected as part of a promotion.] Just had it installed this week so too early to evaluate.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com