Customer reviews from kitchenaid.com
KitchenAid - 24" Front Control Built-In Tub Dishwasher with Third Rack, ProDry System and 44 dBA - Stainless Steel
Average customer rating
4.6
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
73
4 Stars
20
3 Stars
2
2 Stars
1
1 Star
3
92%of customers recommend this product.
(
82 out of
89)
Customer Reviews for KitchenAid - 24" Front Control Built-In Tub Dishwasher with Third Rack, ProDry System and 44 dBA - Stainless Steel
Customer Rating
1
Poor cleaning
on February 21, 2026
Posted by: Unsatisfied purchaser
from Pennsylvania
We bought this model recently to replace an older model. Our experience so far has been that it does not clean the dishes. If any food is on the dishes before washing, much of it remains on the dishes when we go to put them away. We are using the recommended soap and are not overloading.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 24, 2026
Thank you for sharing your experience with us. We sincerely apologize for the cleaning concerns you are experiencing with your Dishwasher. We value our customers and are committed to ensuring our products meet high standards.
We have included information that we hope is helpful:
Possible Solutions for Dishwasher Cleaning Performance
Water Supply: Ensure the water supply valve is completely open for proper washing and rinsing.
Flood Prevention Device: Verify that any anti-flood or flood-prevention devices are correctly installed to allow water flow. Some KitchenAid models have a Leak Detection System that will flash a light and drain water if a leak is found.
Rinse Aid: Use liquid rinse aid to optimize drying performance and help control hard water deposits.
High-Temperature Wash: Consider using the high-temperature wash option for improved cleaning, especially with tough, baked-on food. The water pressure should be 20 to 120 psi.
Proper Loading:
Do not overload the dishwasher; ensure space for water and detergent.
Load items at an angle, pointing toward the spray arms, to help with water runoff and drying.
Load plastic cups, bowls, and mugs in the third-level rack (if available) for best drying and to prevent deformation. Do not put plastic items on the lower rack.
Detergent: Use automatic dishwasher detergent only. High-quality pre-measured tablets and packs are recommended to reduce white film, and they should be placed in the main compartment.
Hard Water: A water softener is recommended if you have extremely hard water (15 grains per U.S. gallon or more) to prevent damage and achieve good results.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 923945.
We’re looking forward to hearing from you.
Marie Q
We have included information that we hope is helpful:
Possible Solutions for Dishwasher Cleaning Performance
Water Supply: Ensure the water supply valve is completely open for proper washing and rinsing.
Flood Prevention Device: Verify that any anti-flood or flood-prevention devices are correctly installed to allow water flow. Some KitchenAid models have a Leak Detection System that will flash a light and drain water if a leak is found.
Rinse Aid: Use liquid rinse aid to optimize drying performance and help control hard water deposits.
High-Temperature Wash: Consider using the high-temperature wash option for improved cleaning, especially with tough, baked-on food. The water pressure should be 20 to 120 psi.
Proper Loading:
Do not overload the dishwasher; ensure space for water and detergent.
Load items at an angle, pointing toward the spray arms, to help with water runoff and drying.
Load plastic cups, bowls, and mugs in the third-level rack (if available) for best drying and to prevent deformation. Do not put plastic items on the lower rack.
Detergent: Use automatic dishwasher detergent only. High-quality pre-measured tablets and packs are recommended to reduce white film, and they should be placed in the main compartment.
Hard Water: A water softener is recommended if you have extremely hard water (15 grains per U.S. gallon or more) to prevent damage and achieve good results.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 923945.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very quiet & efficient
on February 21, 2026
Posted by: CandaceMS
from MS Gulf Coast
[This review was collected as part of a promotion.] So far, so good. This dishwasher is easy to load & I like my controls on the front where I can see them.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Extremel pleased
on February 22, 2026
Posted by: GBGPA
from Greensburg, PA
[This review was collected as part of a promotion.] This is the best dishwasher I've ever owned. I supposed it's possible, but I have yet to put in a dish or a pan that it did not get clean on the normal cycle. The dishes are also always shiny. The fact that the door pops open after the drying cycle means that the dishes are always dry because I typically run it over night. It is also extremely quiet. I have the model with the controls in the front, which I'm glad I got. In that regard the one minor suggestion I have for improvement would be to make the LED lights for for washing and drying, for example, be different colors so that I could tell at glance where it is in the cycle. This is a small inconvenience though. I also really like the design of the racks and I put things in the top rack much more than I thought I would. I've had the dishwasher about three weeks at the time of this review.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Notice the improvement every time I unload
on February 23, 2026
Posted by: SKMJ
from South Jersey
[This review was collected as part of a promotion.] We just replaced our 14yo Maytag and couldn't be more satisfied. This holds more, cleans thoroughly, and dries thoroughly! No more drying dishes as I unload, Just put them away!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the dishwasher
on February 24, 2026
Posted by: KDAVISON
from BCS tx
[This review was collected as part of a promotion.] I bought it about 2 months ago
It is so easy to load and I love the 3rd rack
It is so easy to load and I love the 3rd rack
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very good
on February 26, 2026
Posted by: Very good goooooooooooooo
from Maryland
[This review was collected as part of a promotion.] Ok ok ok ok ok okayyyyyyyyyyyyyyyyyyyyyyyyyyuuuuuuuuuuuuu
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on February 27, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have had the dishwasher for 2 weeks and I am loving it. I normally is the express wash and it does a very dood job. The dishwasher is quite and I like the way the door pops open to complete the drying session.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So far so good
on March 1, 2026
Posted by: Phillydc
from Philadelphia, PA
[This review was collected as part of a promotion.] We bought this dishwasher about a month ago and so far so good. It cleans well and is quite than we expected.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com