Customer reviews from chamberlain.com
Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Average customer rating
4.2
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
124
4 Stars
28
3 Stars
12
2 Stars
11
1 Star
18
58%of customers recommend this product.
(
18 out of
31)
Customer Reviews for Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Customer Rating
5
Great experience!
on June 30, 2025
Posted by: Garageguru
Fantastic interactive instructions! A bit annoying to have to download but worth it, thank you.
Written by a customer while visiting BILT
Customer Rating
4
Great install details, only special circumstances can hinder the project.
on July 17, 2025
Posted by: Anaheimeric
The directions are very user friendly, easy to follow and for the most part put you at ease with the ability to complete the task. I had a few set backs since this application was for an older home that didn’t have garage beams throughout to provide the ability to adjust the support for the new Chamberlain motor. Since I was replacing an older Chamberlain unit Model 5389 with B6713T I figured it would cut my install time significantly. So I went step by step and some steps I felt slowed down the process but I wanted to see how good a digital installation manual would compare to a paper manual. I would bet with a paper manual personally could have cut an hour or more now that I have this experience off this install. I say this with strong assurance because normally I would look a couple pages ahead after every step so that I can determine if there is a more efficient way to do the steps and avoid problematic situations that are one offs due to circumstances of the actual job site, like this example. The step of securing the front rail with the locking pin first would have benefited me tremendously since I had secured the motor to the existing support bracket as per the instructions had called for. Only to find later that the motor needed to move further back about 8” due to the newer belt system being longer than the screw drive older rail system. There was no way to adjust the support bracket so I had to stop my project and head out to the Home Depot to get a 2’x4’ to create a new beam to attach the support which was needed for the new model Chamberlain unit. This step was necessary for my situation, but the order of removal the black bolts and reinstall them as the directions indicated prior to securing the front of the rail which is how I needed to do this install. Later in the directions it had me do the steps in the order I needed to complete this part of the project, which is why I’m writing this review. If this was the in order of steps, it would not have made me redo the securing the motor when it wasn’t going to work in this situation in the first place. I would have had to go and get the 2’x4’ either way, but I would not have to have had the redundancy of securing and redoing the installation on the wrong support beam.
Response from BILTBy Social Media, July 17, 2025
Hello, Eric. Thank you for choosing Chamberlain and for taking the time to rating our products. Should you have any questions about our products or need further assistance, feel free to reach us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. Thank you for all your time and patience. Thank you.
Written by a customer while visiting BILT
Customer Rating
4
Almost flawless linstall
on July 19, 2025
Posted by: Anonymous
the extra bolts are nice but confusing.the installation app could mention there may be extras at the concusion of that step. when sensors are blocked, i did not get warning beeps or flashes. but the door did not close. the pin that holds the straight arm to the trolley did not fit. too much paint on the trolley. i had to force it.
Response from BILTBy Social Media, July 22, 2025
Hello, we appreciate the time you took to review and experience our products. Your feedback is very valued, and we are sorry to hear that your experience was not the best. We are aware that issues can happen after installation, and we would love to better your experience by providing a solution. We are happy to help at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. Thank you for all your time and patience.
Written by a customer while visiting BILT
Customer Rating
5
Say goodbye to paper install manuals
on July 30, 2025
Posted by: Mikrugg
Excellent app! Love the 3D. I was able to tap on any part and zoom in which was a big help for the rails.
Written by a customer while visiting BILT
Customer Rating
4
Opener 1
on July 31, 2025
Posted by: Rich
This is my first belt driven garage opener. I am curious how long the belt will last. There were a few confusing areas in the installation directions. Also, the voice instructions kept dropping.
Written by a customer while visiting BILT
Customer Rating
5
Home self replacement
on August 16, 2025
Posted by: Cesar
great instructions, first time installer of my home garage. thank you
Response from BILTBy Social Media, August 19, 2025
Hello, Cesar. Thank you for choosing Chamberlain and for taking the time to experience and review our products. Our team will be very happy to see your positive review, and we're happy that we are able to provide a great experience. Should you have any questions about our products in the future, please email social@chamberlain.com. Thank you.
Written by a customer while visiting BILT
Customer Rating
5
Instructions are in need of revision
on August 16, 2025
Posted by: Kel
The instructions for the steps to fish the belt through the rail need revision. I found that to fish the belt through the rail segments could not be assembled first. The rail segments needed to be lined up on the floor and the belt run through by hand and then assembled the segments.
This is due to the crimped ends of each segment requiring the smaller metal end of the belt to be fed through while segments are disconnected because the end is very close to fitting through. It was impossible to fish the belt through while the segments were connected.
Response from BILTBy Social Media, August 20, 2025
Hello, thank you for choosing Chamberlain and for taking the time to experience and review our products. We are sorry to hear we weren't able to meet your expectations. Our intent is to be able to provide outstanding service to our customers, and we're sorry to hear we missed the mark. Should you have any questions about our products or need further assistance, please email social@chamberlain.com. Thank you for your patience.
Written by a customer while visiting BILT
Customer Rating
5
Absolutely AMAZING
on August 23, 2025
Posted by: DrWilson
This was PERFECT! More DIY should come with a video like this!
Response from BILTBy Social Media, August 25, 2025
Hello, thank you for choosing Chamberlain and for taking the time to experience and review our products. We are excited to be able to meet your standards, and we're happy that we can provide a great experience. Should you have any questions about our products in the future, please email social@chamberlain.com. Thank you.
Written by a customer while visiting BILT