Customer reviews from chamberlain.com
Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Average customer rating
4.2
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
137
4 Stars
34
3 Stars
13
2 Stars
11
1 Star
19
58%of customers recommend this product.
(
18 out of
31)
Customer Reviews for Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Customer Rating
1
failed to operate, troubleshooting guide is not helpful
on March 19, 2023
Posted by: weekend DIYer
Still trying to make it work. Solid lights on sensors but multiple beeps & flashing lights when trying to set up/down limits. Troubleshooting guide does not cover this. Be prepared to buy door stabilizer and mounting brackets ($50 total at HD$$$).
Response from BILTBy Valeria, TSC Social Team, March 20, 2023
We are sorry to hear of the issue you're experiencing with your product. We would like to provide assistance towards a solution following troubleshooting. Please contact us by chat or call in at 800-528-9131. We are available M-F, 5am-6pm, MST.
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team.
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team.
Written by a customer while visiting BILT
Customer Rating
5
Outstanding product and features!
on March 11, 2023
Posted by: Mouse
Straightforward installation significantly enhanced by following both the Installation Manual and the BILT app. Smooth operation. Beautiful bright lighting!
Written by a customer while visiting BILT
Customer Rating
3
convoluted and complx
on March 9, 2023
Posted by: jkw
the product was a bit difficult. I have installed 5 GDO and this was the most challenging. the "myQ" app is totally deplorable
Response from BILTBy Valeria, TSC Social Team, March 15, 2023
We are sorry to hear of the issue you're experiencing with your product. We would like to provide assistance towards a solution following troubleshooting. Please contact us by chat or call in at 800-528-9131. We are available M-F, 5am-6pm, MST.
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team.
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team.
Written by a customer while visiting BILT
Customer Rating
2
Hope you don't need any tech support
on February 25, 2023
Posted by: Unhappy_2
One of the main reasons for purchasing this was for the integrated camera. After about 8 hours of messing with it, including several calls to customer service in another country, I have just accepted that it's crap and it won't ever work. The frustration level with this thing has been off the charts. I will avoid all myQ products in the future.
No, I would not recommend this to a friend.
Response from chamberlain.comBy Valeria, TSC Social Team, February 27, 2023
We are sorry to hear of the issue you're experiencing with your product. We would like to provide a meaningful solution. Please email us at social@chamberlain.com and mention this review, so we can get in contact with you to the resolve the issue. Thank you!
Written by a customer while visiting chamberlain.com
Customer Rating
1
Camera did not work, ever worked
on February 18, 2023
Posted by: King Jaja
from Sacramento, CA
I bought the opener in 2022. It is able to lift the garage door and that is it. I am very disappointed because the camera on this white elephant never worked. This is the main reason I purchased this expensive model. I have reached out several times to Chamberlain representatives but none of them have been able to help me to get the camera to work. I got frustrated and gave up trying. Do not buy.
No, I would not recommend this to a friend.
Response from chamberlain.comBy Valeria, TSC Social Team, February 20, 2023
We are sorry to hear of the issue you're experiencing with your product. We would like to provide assistance towards a solution following troubleshooting. Please contact us by chat through https://support.chamberlaingroup.com/s/contact-us or call in at 800-528-9131. We are available M-F, 5am-6pm, MST.
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team.
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team.
Written by a customer while visiting chamberlain.com
Customer Rating
5
ease of instructions and installation.
on February 5, 2023
Posted by: SanDiegoJLN
Very quiet opener. Easy to install using the BILT Intelligent Instructions.
Written by a customer while visiting BILT
Customer Rating
5
Nice garage door opener
on February 4, 2023
Posted by: toiletheads
This garage door opener is pretty good. It is quieter and operates better than our old Chamberlain Liftmaster Professional. Time will tell on how long it will last but as for now, this is a good upgrade.
Written by a customer while visiting BILT
Customer Rating
4
Opening Box
on February 4, 2023
Posted by: Weezr
Have just purchased it. Opened the box and want to install it. So far looks fairly easy and I like the look!
Written by a customer while visiting BILT