Customer reviews from chamberlain.com
Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Average customer rating
4.2
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
124
4 Stars
28
3 Stars
12
2 Stars
11
1 Star
18
58%of customers recommend this product.
(
18 out of
31)
Customer Reviews for Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Customer Rating
1
Worked less than six months and broke.
on March 12, 2025
Posted by: Geronimo
from Tampa, FL
Now have to pay a repairmen to fix that will probably costs me more then I paid the the unit even if they cover the parts.
Pros: battery backup, quiet, easy to install, WiFi Capable
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, March 12, 2025
Hi Geronimo, thank you for reaching out to us. We are sorry to hear of the issue you're experiencing with your product. We would like to provide assistance towards a solution following troubleshooting. Please contact us through https://support.chamberlaingroup.com/s/contact-us
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team.
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team.
Written by a customer while visiting chamberlain.com
Customer Rating
5
The video onstructionsvwere extremely helpful, plus much of the pairing/programming of remotes was provided.
on March 26, 2025
Posted by: Anonymous
I have had several grage door openers and this one far exceeds them all!
Written by a customer while visiting BILT
Customer Rating
2
Meh instructions
on April 3, 2025
Posted by: Billy GOAT
your instructions dont explain your images of the striped and white wires and the colored wires or what the proragmming button on the wall switch or wall sensor mean. not good
Response from BILTBy Social Media, April 4, 2025
Hello, Billy. Thank you for choosing Chamberlain and for taking the time to experience and review our products. We are sorry to hear we weren't able to meet your expectations. Our intent is to be able to provide outstanding service to our customers, and we're sorry to hear we missed the mark. Should you have any questions about our products or need further assistance, please email social@chamberlain.com. Thank you for your patience.
Written by a customer while visiting BILT
Customer Rating
4
Opener is great. Ditch the phone app for installation and use the printed instructions.
on April 3, 2025
Posted by: Hawk
Review title pretty much says it. Start by downloading and printing the installation manual from Chamberlain. the phone app has such promise but it just makes installation harder in some aspects. The opener function and features are great and everything appears to work fine in the short amount of time I've had it.
Response from BILTBy Social Media, April 4, 2025
Hello, thank you for choosing Chamberlain and for taking the time to experience and review our products. We are sorry to hear we weren't able to meet your expectations. Our intent is to be able to provide outstanding service to our customers, and we're sorry to hear we missed the mark. Should you have any questions about our products or need further assistance, please email social@chamberlain.com. Thank you for your patience.
Written by a customer while visiting BILT
Customer Rating
5
Removing Genie installing Chamberlain
on April 5, 2025
Posted by: Garage door 1
awesome! instructions were clear and easy to follow!
Written by a customer while visiting BILT
Customer Rating
2
Should’ve called a professional.
on April 8, 2025
Posted by: KSAprilof twentyfive
On day 3 of installation and still need to work out issues with the sensor, battery connection, app and belt tension.
Response from BILTBy Social Media, April 8, 2025
Thank you for sharing your review with us. We would like to apologize for the issue, and we will be more than happy to look further into this matter for you. We are able to help at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue.
Written by a customer while visiting BILT
Customer Rating
5
1st time installer
on April 19, 2025
Posted by: Henry
The steps were easy to follow and the installment went well. Just have another person with you for the lifting and it'll be even smoother.
Written by a customer while visiting BILT
Customer Rating
1
Problem
on April 22, 2025
Posted by: ALV
Motor does not engage so I am unable to adjust the up/ down travel and the garage door will not open or close. I have rerun and checked each step in the installation and everything seems to be done in accordance with the installation but the motor will not engage.
Response from BILTBy Social Media, April 22, 2025
Thank you for sharing your review with us. We would like to apologize for the issue, and we will be more than happy to look further into this matter for you. We are able to help at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue.
Written by a customer while visiting BILT