Customer reviews from chamberlain.com
Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Average customer rating
4.2
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
124
4 Stars
28
3 Stars
12
2 Stars
11
1 Star
18
58%of customers recommend this product.
(
18 out of
31)
Customer Reviews for Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Customer Rating
5
Easy as 1 2 3
on September 3, 2024
Posted by: CW2
the app really makes it easy to do the installation.
It's my second time using the Bilt app. I wish they had help with cars.
It's my second time using the Bilt app. I wish they had help with cars.
Written by a customer while visiting BILT
Customer Rating
5
It was super detailed. As an installer, this was truly amazing
on September 4, 2024
Posted by: Garagedude23
I couldn’t have asked for more from this app. Loved it very much
Written by a customer while visiting BILT
Customer Rating
4
a few items missing
on September 5, 2024
Posted by: Suprnova74
when assembling the rail,it was not mentioned that the end piece should have a specific orientation for the bolt to retain the pulley be in the correct orientation. when attaching the brackets for the electronic sensors, it me to check page 12 of the installation instructions, but the unit didnt come with a paper manual. some od the door adjustment steps were different but not significantly so.
Response from BILTBy Social Media, September 10, 2024
Hello, thank you for your review. We are very sorry to hear about the inconvenience regarding your missing parts, and we apologize for the inconvenience. We understand that setting up can be challenging sometimes, we would like to get in touch with you directly so we can further assist you with this issue. We're happy to help at social@chamberlain.com or call us directly at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. Thank you for choosing Chamberlain.
Written by a customer while visiting BILT
Customer Rating
4
It got me installed and running
on September 8, 2024
Posted by: SHT JH 50
It would help if they discussed removing the old unit. No reference to adding an extension rail if needed. Resulting in my need to disassemble the rail again. No mention that the screws for the sprocket cover are already on the unit, need to be removed and used for install. The belt seems very loose when the door is up. How do I fix that?
Response from BILTBy Social Media, September 9, 2024
Thank you for sharing your positive review with us. We are so happy to see that you are enjoying your experience, and our team will be glad to see your positive comments. Should you have any questions about our products in the future, please email social@chamberlain.com. Thank you for being our customer.
Written by a customer while visiting BILT
Customer Rating
2
Missing parts, poorly explained instructions.
on September 22, 2024
Posted by: Bruno
Third step tells me to put a NOT INCLUDED bolt and locknut in the rail. Did NOT show anything regarding which is top/bottom for the rail. I’m ASSUMING the custom made “bolt” included is the one, but a picture would be NICE! If there’s a video, how about a REAL installation video, instead of a 3-D “sorta works” video!
Response from BILTBy TSC Technical Support, September 24, 2024
Hi Bruno thank you for your review and feedback on the B6753TMC opener. We are sorry to hear of the issue you're experiencing with your installation. We would like to provide assistance towards a solution following troubleshooting. Please contact us through https://support.chamberlaingroup.com/s/contact-us
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team.
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team.
Written by a customer while visiting BILT
Customer Rating
1
Faulty
on September 23, 2024
Posted by: EndomanKC
I installed it and it ran through 49 cycles and gave the error code that the logic board is bad and needs to be replaced
Response from BILTBy TSC Technical Support, September 26, 2024
Hello, we are sorry to hear of the issues you have encountered with your opener. Our team is here to assist you as quickly as possible, please email social@chamberlain.com and be sure to mention this exact review. Thank you for sharing your experience, your feedback is valued.
Written by a customer while visiting BILT
Customer Rating
4
Install was not that easy.
on September 26, 2024
Posted by: Adam
Door opener is ok. Install left some room for clarification that didn’t have answers in the paper manual or online app. Sensors didn’t not initially fit with hurricane door bracing and did require some modifications to fit. I bought 2 units, would buy again.
Response from BILTBy Social Media, September 27, 2024
Hello Adam, thank you for your review. We appreciate the time you took to experience and set up our products. We are more than happy to answer any questions you may have at social@chamberlain.com. We appreciate your interest in our products.
Written by a customer while visiting BILT
Customer Rating
5
Install bay #2 Shop Door
on September 28, 2024
Posted by: Shop door #1
Fairly simple to install if you have completed one before. I like the quietness of the belt drive and it having a backup battery.
Written by a customer while visiting BILT