Customer reviews from chamberlain.com
Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Average customer rating
4.2
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
124
4 Stars
28
3 Stars
12
2 Stars
11
1 Star
18
58%of customers recommend this product.
(
18 out of
31)
Customer Reviews for Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Customer Rating
5
Ease of installation using video. The only negative is that the motor is noisy.
on July 19, 2024
Posted by: Mihir
Ability to call help desk during installation. Some things are different.
Written by a customer while visiting BILT
Customer Rating
5
Easy installation
on July 21, 2024
Posted by: Rob
This garage door opener has easy intall instructions.
Written by a customer while visiting BILT
Customer Rating
4
good but not great.
on July 21, 2024
Posted by: Abraham
there indication on the step to click and nowhere to click
Response from BILTBy Social Media, July 24, 2024
Hello Abraham, thank you for your interest in our products. We are sorry to hear that you are having issues while setting up. We would like to get in touch with you directly so we can further assist you with this situation. Feel free to reach us at social@chamberlain.com or call us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue.
Written by a customer while visiting BILT
Customer Rating
4
I felt the institutions were well done. But because we had an existing garge door opener, it was more problematice than antisipated.
on July 24, 2024
Posted by: Gwen1923
A little more help with existing garage door openers.
Response from BILTBy Social Media, July 24, 2024
Hi, thank you for sharing your review with us. We are very sorry to hear that your experience was not the best. We would love to look further into this for you. We are happy to help at social@chamberlain.com or call us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT and mention this review so we can assist you in a promptly manner.
Written by a customer while visiting BILT
Customer Rating
1
Extremely difficult to troubleshoot.
on July 24, 2024
Posted by: Ray
I’ve followed the directions and check it three times before going to the next step. It’s been 11 days and still unable to get the door to function properly. Finding someone to talk to is impossible and locating a troubleshooting guide is difficult. I would not purchase this again and if I could return it, I would return it.
Response from BILTBy Social Media, July 24, 2024
Hello Ray, thank you for your review. We are very sorry to hear that your experience was not the best, and we would like to apologize for the inconvenience. We are more than happy to assist you with this issue whenever, so feel free to reach us at social@chamberlain.com or call us at
800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue.
800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue.
Written by a customer while visiting BILT
Customer Rating
5
Brackets
on August 3, 2024
Posted by: Yee Haw
adding the brackets to mount the unit to the wall brace.
Written by a customer while visiting BILT
Customer Rating
5
Chamberlain Belt Drive Garage Door Opener
on August 3, 2024
Posted by: Kna13
Great opener, seamless interface with wifi & MyQ, quiet and powerful.
Written by a customer while visiting BILT
Customer Rating
5
easy to put up
on August 7, 2024
Posted by: Ric
instructions were easy to follow. Didn't take too long to change out opener.
Written by a customer while visiting BILT