Customer reviews from chamberlain.com
Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Average customer rating
4.2
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
137
4 Stars
34
3 Stars
13
2 Stars
11
1 Star
19
58%of customers recommend this product.
(
18 out of
31)
Customer Reviews for Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Customer Rating
5
Chamberlain garage door opener installation
on August 13, 2024
Posted by: John Dandy
Instructions are clear and concise and easy to follow.
The step by step installation routine made installing this opener apleasure
The step by step installation routine made installing this opener apleasure
Written by a customer while visiting BILT
Customer Rating
2
Would not buy again.
on August 8, 2024
Posted by: Phil
Chamberlain does not support as many third-party interfaces as other brands do. The instructions on which way to orient the pulley is poor. I was trying to hook up the belt and I realized the trolley was on backwards. The wall brackets to attach the track are flimsy.
Response from BILTBy Social Media, August 8, 2024
Hello, thank you for your honest review. We are so sorry to hear that we couldn't meet your standards; however, we always aim to deliver a great experience so feel free to reach us directly so we can make sure that your issue is resolved in a timely manner. We are happy to help at
800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue. Thank you for taking the time to setup and experience our products.
800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue. Thank you for taking the time to setup and experience our products.
Written by a customer while visiting BILT
Customer Rating
5
easy to put up
on August 7, 2024
Posted by: Ric
instructions were easy to follow. Didn't take too long to change out opener.
Written by a customer while visiting BILT
Customer Rating
5
Chamberlain Belt Drive Garage Door Opener
on August 3, 2024
Posted by: Kna13
Great opener, seamless interface with wifi & MyQ, quiet and powerful.
Written by a customer while visiting BILT
Customer Rating
5
Brackets
on August 3, 2024
Posted by: Yee Haw
adding the brackets to mount the unit to the wall brace.
Written by a customer while visiting BILT
Customer Rating
1
Extremely difficult to troubleshoot.
on July 24, 2024
Posted by: Ray
I’ve followed the directions and check it three times before going to the next step. It’s been 11 days and still unable to get the door to function properly. Finding someone to talk to is impossible and locating a troubleshooting guide is difficult. I would not purchase this again and if I could return it, I would return it.
Response from BILTBy Social Media, July 24, 2024
Hello Ray, thank you for your review. We are very sorry to hear that your experience was not the best, and we would like to apologize for the inconvenience. We are more than happy to assist you with this issue whenever, so feel free to reach us at social@chamberlain.com or call us at
800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue.
800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue.
Written by a customer while visiting BILT
Customer Rating
4
I felt the institutions were well done. But because we had an existing garge door opener, it was more problematice than antisipated.
on July 24, 2024
Posted by: Gwen1923
A little more help with existing garage door openers.
Response from BILTBy Social Media, July 24, 2024
Hi, thank you for sharing your review with us. We are very sorry to hear that your experience was not the best. We would love to look further into this for you. We are happy to help at social@chamberlain.com or call us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT and mention this review so we can assist you in a promptly manner.
Written by a customer while visiting BILT
Customer Rating
4
good but not great.
on July 21, 2024
Posted by: Abraham
there indication on the step to click and nowhere to click
Response from BILTBy Social Media, July 24, 2024
Hello Abraham, thank you for your interest in our products. We are sorry to hear that you are having issues while setting up. We would like to get in touch with you directly so we can further assist you with this situation. Feel free to reach us at social@chamberlain.com or call us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue.
Written by a customer while visiting BILT