Customer reviews from chamberlain.com
Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Average customer rating
4.2
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
124
4 Stars
28
3 Stars
12
2 Stars
11
1 Star
18
58%of customers recommend this product.
(
18 out of
31)
Customer Reviews for Chamberlain - 1-1/4 HP LED Quiet Belt Drive Video Smart Garage Door Opener - Black
Customer Rating
5
happy with this
on August 24, 2023
Posted by: sugar free
I replace my lift msater with the chamberlain B6753T work great very quiet easy to install. good choice
Written by a customer while visiting BILT
Customer Rating
5
Easy DIY replacement
on September 5, 2023
Posted by: HockeyRefChad
Easily replaced my previous unit Would highly recommend this product... very quiet unit
Written by a customer while visiting BILT
Customer Rating
2
interactive instructions are slow.
on September 6, 2023
Posted by: rlh
please use paper instructions. i hope the camera app works.
Response from BILTBy Valeria, TSC Social Team, September 15, 2023
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team. Should you have any comments, concerns or questions feel free to contact us through https://support.chamberlaingroup.com/s/contact-us Or call in at 800-528-9131. We are available M-F, 5am-6pm, MST.
Written by a customer while visiting BILT
Customer Rating
5
very feature rich garage door opener.
on September 11, 2023
Posted by: Pundit 47
This is a very light weight garage door opener. I was able to install it on my own with a little help from my wife. it’s feature-rich and I haven’t yet explored all of them. very bright light. Hope it will last a long time
Written by a customer while visiting BILT
Customer Rating
4
Setup went pretty flawless
on October 31, 2023
Posted by: DadofBrBoys
The setup went pretty flawless. I was able to follow all the steps in the bilt app and complete the install successfully. there weren't enough staples to secure the wire but luckily I saved them from the previous opener. Im a little worried about the slack of the belt as it goes up so may have to tighten it a bit. we'll see. it did have enough tension when i installed the trolley but now that the door is connected it gets too loose.
Response from BILTBy Valeria, TSC Technical Support, October 31, 2023
Hello DadofBrBoys, thank you for taking the time to review our product. To achieve proper belt tension, you must release the door from the garage door opener before making any adjustments. If the belt is either too loose or too tight, sprocket noise may result.
Visually check the belt to see if it is properly adjusted. The spring should be approximately 1-1/4 inches in length. If it is, it is properly adjusted. If you need help adjusting the belt tension, please follow the information in the following link. https://support.chamberlaingroup.com/s/article/How-do-I-check-and-adjust-the-belt-drive-tension-1484145517129
We appreciate your feedback and will be shared with our team. Should you have any comments, concerns or questions feel free to contact customer support https://support.chamberlaingroup.com/s/contact-us
Visually check the belt to see if it is properly adjusted. The spring should be approximately 1-1/4 inches in length. If it is, it is properly adjusted. If you need help adjusting the belt tension, please follow the information in the following link. https://support.chamberlaingroup.com/s/article/How-do-I-check-and-adjust-the-belt-drive-tension-1484145517129
We appreciate your feedback and will be shared with our team. Should you have any comments, concerns or questions feel free to contact customer support https://support.chamberlaingroup.com/s/contact-us
Written by a customer while visiting BILT
Customer Rating
1
Will not work with third party home automation
on November 8, 2023
Posted by: msinca
from Los Angeles
Well, I was just about to pull the trigger to buy a B6753T when I read that Chamberlain is actively breaking any attempt for third party home automation systems to open/close the door. The only way to do that is through their own app which shows you ads.
Non-starter for me and many others.
https://arstechnica.com/gadgets/2023/11/chamberlain-blocks-smart-garage-door-opener-from-working-with-smart-homes/
No, I would not recommend this to a friend.
Response from chamberlain.comBy TSC Technical Support, November 10, 2023
Hello, thank you for taking the time to review our product. Your feedback is valued and will be shared with our team. myQ is compatible with several authorized smart home partners to ensure the best and safest customer experience. To check compatibility or find a trusted partner, please visit https://www.myq.com/works-with-myq.
Should you have any comments, concerns or questions feel free to contact customer support through https://support.chamberlaingroup.com/s/contact-us
Should you have any comments, concerns or questions feel free to contact customer support through https://support.chamberlaingroup.com/s/contact-us
Written by a customer while visiting chamberlain.com
Customer Rating
4
Not enough parts were provided.
on November 19, 2023
Posted by: Reynolds
The installation instructions are great for the homeowner to have available. My only issue is that the package was short two (2) bolts, nuts, and lock washers and also short on staples. the other thing was that the door opener LED did not flash red when the motor was first plugged in.
Response from BILTBy TSC Technical Support, November 22, 2023
Hello, I am sorry to hear about your experience with your opener. When the opener is plugged in, the status LED light will flash Yellow. A red LED would be indication of a battery backup system.
In regard to missing parts, we would be happy to help. Please email us at social@chamberlain.com and mention this review, so we can get in contact with you to resolve the issue. Thank you!
In regard to missing parts, we would be happy to help. Please email us at social@chamberlain.com and mention this review, so we can get in contact with you to resolve the issue. Thank you!
Written by a customer while visiting BILT
Customer Rating
5
Chamberlain B6713T
on November 22, 2023
Posted by: Diy
Great product! Highly recommended!
Customer service is excellent!
Customer service is excellent!
Written by a customer while visiting BILT