Customer reviews from ATT.com
Samsung - Galaxy Z Flip7 256GB - Blue Shadow (AT&T)
Average customer rating
4.2
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
45
4 Stars
4
3 Stars
5
2 Stars
2
1 Star
7
75%of customers recommend this product.
(
40 out of
53)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Blue Shadow (AT&T)
Posted by: Tim VH
Verified Purchase:Yes
Is was very easy to move everything off my old phone to the new one and easy to setup. I was up and using my new phone on no time.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: COWMoore
from Montgomery Al
Verified Purchase:Yes
I purchased this phone on your website less than a month ago. Where it folds, a dent occured and the phone screen blackened. I went to the physical store in my city and they referred me to Samsung. I sent the phone back to Samsung by UPS. I didn't drop the phone nor placed it in water. I previously purchased a case to insure that I wouldn't break it. I had to get a cheaper android from the store so I could have communication. I hate that I am stuck with the contract for this awful piece of junk. I have always been satisfied with your products but not this time. I am considering breaking my contract and signing with another carrier for another android. I read reviews on the site but they were all good. Someone told some lies because it is trash.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 13, 2026
Hi there, we are truly sorry for the stress and frustration this has caused. We know how much you rely on your phone, and a screen failure like this—especially on a premium device—is absolutely not the experience we want for you.
We understand that being without your primary device is a major inconvenience. We value your loyalty and would like to take a closer look at the status of your return and what we can do to help you. Please fill out this self-service form at att.com/get-support/?source=ILC309046520 so we can assign an expert to your case who will give you the assistance you deserve.
We understand that being without your primary device is a major inconvenience. We value your loyalty and would like to take a closer look at the status of your return and what we can do to help you. Please fill out this self-service form at att.com/get-support/?source=ILC309046520 so we can assign an expert to your case who will give you the assistance you deserve.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Like the size when folded. fits in my pocket. I have found the phone to be mostly easy to operate. I would by this phone again
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Steven1542
from New Braunfels, tx
Verified Purchase:Yes
It's a droid. I don't think I've ever desired to own a droid and always stuck with apple. Although the operating system only functions off of Google and other bells and whistles makes it a bit less secure. But the flip and fold feature makes this my favorite phone so I'm not holding onto my phone like a clutch. I can store it in my pocket and still function while out and about. Sound is great on my phone. Display is awesome as well the camera is next to trash.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Santandeb
from Phoenix, Arizona
Verified Purchase:Yes
Outside screen is much better than previous versions. The fold does not show which is nice. The screen is large and vivid.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Rockford IL
Verified Purchase:Yes
I believe it's a refurbished one instead of a brand new one, I would like a replacement but I don't know if it will happen
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Mike1023
from Walker, WV
Verified Purchase:Yes
Very frail product, does not hold up well from normal usage.
No, I would not recommend this to a friend.
By Samsung, May 4, 2026
Hi there Mike1023, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy Z Flip7. We know how important the durability and long term usage of your device is to you. We have an article available online to help our customers transition from a standard form to this unique design titled "Care for your Samsung foldable phone". We also have our team of experts available to assist you further if you are in need of a repair to you device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: 1222Katelyn
from Ohio
Verified Purchase:Yes
Slow. Lags. Touch screen doesn’t work half the time
No, I would not recommend this to a friend.
By Samsung, May 4, 2026
Hi there 1222Katelyn, we appreciate your feedback on your Samsung Galaxy Z Flip7. We know how distressing it can be when your device is not operating as intended or expected. We have some articles available online to help you troubleshoot the speed and display responsiveness of your device titled "How to adjust refresh rate options on your Galaxy phone or tablet" and "Galaxy phone or tablet's screen is frozen or responds too slowly". We also have our team of experts available to assist you if you continue to experience these frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com