Customer reviews from ATT.com
Samsung - Galaxy Z Flip7 256GB - Blue Shadow (AT&T)
Average customer rating
4.3
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
48
4 Stars
4
3 Stars
5
2 Stars
2
1 Star
7
76%of customers recommend this product.
(
42 out of
55)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Blue Shadow (AT&T)
Posted by: COWMoore
from Montgomery Al
Verified Purchase:Yes
I purchased this phone on your website less than a month ago. Where it folds, a dent occured and the phone screen blackened. I went to the physical store in my city and they referred me to Samsung. I sent the phone back to Samsung by UPS. I didn't drop the phone nor placed it in water. I previously purchased a case to insure that I wouldn't break it. I had to get a cheaper android from the store so I could have communication. I hate that I am stuck with the contract for this awful piece of junk. I have always been satisfied with your products but not this time. I am considering breaking my contract and signing with another carrier for another android. I read reviews on the site but they were all good. Someone told some lies because it is trash.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 13, 2026
Hi there, we are truly sorry for the stress and frustration this has caused. We know how much you rely on your phone, and a screen failure like this—especially on a premium device—is absolutely not the experience we want for you.
We understand that being without your primary device is a major inconvenience. We value your loyalty and would like to take a closer look at the status of your return and what we can do to help you. Please fill out this self-service form at att.com/get-support/?source=ILC309046520 so we can assign an expert to your case who will give you the assistance you deserve.
We understand that being without your primary device is a major inconvenience. We value your loyalty and would like to take a closer look at the status of your return and what we can do to help you. Please fill out this self-service form at att.com/get-support/?source=ILC309046520 so we can assign an expert to your case who will give you the assistance you deserve.
Written by a customer while visiting ATT.com
Posted by: Tim VH
Verified Purchase:Yes
Is was very easy to move everything off my old phone to the new one and easy to setup. I was up and using my new phone on no time.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Ariaht
from Pennsylvania
Verified Purchase:Yes
I love the phone back to samsung again
Written by a customer while visiting ATT.com
Posted by: Joseph00035
Verified Purchase:Yes
The phone is very amazing and works great
Written by a customer while visiting ATT.com
Posted by: Dsayana
Verified Purchase:Yes
Best decision to move from iphone to Samsung
Written by a customer while visiting ATT.com
Posted by: Kimberly79
from Oregon
Verified Purchase:Yes
I love this phone it fits in any pocket and it is Smart then I could imagine.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Angela Knight
from Alabama
Verified Purchase:Yes
I am extremely satisfied with my new upgrade. The phone is perfect far as size and features. I have had 3 ppl to compliment on it so far.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Lady5
from Richmond VA
Verified Purchase:Yes
I feel like it should be just like the flip. You should be able to use your from screen for everything
I would recommend this to a friend!
Written by a customer while visiting ATT.com