Phone screen is already starting to show worn marks were the phone folds only had the phone for a month
By Samsung, August 29, 2025
Hi there Ballsinyamom, we appreciate your feedback on your Samsung Galaxy Z Flip7. We know how important your phone is to you every day, and how distressing it can be when it is not aligning to your expectations. We have a great article to help our customers transition from standard form devices to this unique foldable titled "Care for your Samsung foldable phone". You can also reach out to our team of experts any time you have questions or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
I've switched to samsung after having an iPhone for years. So far, the customization that the Samsung offers is such a step up. I can have the best of both worlds with this phone and I absolutely love it!
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, September 3, 2025
Hey there Gabriela, thank you for sharing your experience switching from an iPhone to a Samsung device and how much you’re enjoying the customization options. We know how important it is to have a phone that offers the flexibility and the satisfaction you need, if you need any kind of assistance please know that we are committed to provide and get you the best out of your new device. You can also refer to this link to learn more about your device: https://www.att.com/device-support/index/9006082/Samsung/SamsungSMF966U/
Hi Christine West, we appreciate your feedback on your Samsung Galaxy Z Flip7. We understand the upgrading to a new device can come with a bit of a learning curve, and can cause frustration as you best align the settings to your preferences. Without knowing what aspects or features of your new device are causing this frustration, we recommend reaching out to our team of experts to assist you directly with any questions or frustrations you are experiencing. We appreciate you being a Samsung customer. -Elizabeth