Customer reviews from ATT.com
Samsung - Galaxy Z Flip7 256GB - Blue Shadow (AT&T)
Average customer rating
4.3
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
48
4 Stars
4
3 Stars
5
2 Stars
2
1 Star
7
76%of customers recommend this product.
(
42 out of
55)
Customer Reviews for Samsung - Galaxy Z Flip7 256GB - Blue Shadow (AT&T)
Posted by: D346
from minnesota
Verified Purchase:Yes
This phone sounds like a good idea but is not user friendly. If the facial recognition doesn’t work, it is a lengthy process to finally get to the point where one can enter the password. If one is switching from an iPhone to the Galaxy, I would not recommend the change. Thankfully, ATT was helpful with an exchange. The process went very smoothly.
No, I would not recommend this to a friend.
By Samsung, May 6, 2026
Hi there D346, thank you for sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We understand that changing operating systems can come with a bit of a learning curve, and cause frustration as you adjust to the differences. We have an article available online to help you with the facial recognition titled "Use Facial recognition security on a Galaxy phone or tablet". You also have the option to use fingerprint readers to unlock your device and we have an article to help you with this as well titled "Use the fingerprint sensor on your Galaxy phone or tablet". We also have the complete manual and our team of experts available online to assist you with any questions and the discovery of your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Lea D
from Indiana
Verified Purchase:Yes
The compact and "old school" feel is great. Photos are crisp. Love having all the features and apps easily available. Having a stylus for writing notes and highlighting text would have made it a 5 star review.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: 1222Katelyn
from Ohio
Verified Purchase:Yes
Slow. Lags. Touch screen doesn’t work half the time
No, I would not recommend this to a friend.
By Samsung, May 4, 2026
Hi there 1222Katelyn, we appreciate your feedback on your Samsung Galaxy Z Flip7. We know how distressing it can be when your device is not operating as intended or expected. We have some articles available online to help you troubleshoot the speed and display responsiveness of your device titled "How to adjust refresh rate options on your Galaxy phone or tablet" and "Galaxy phone or tablet's screen is frozen or responds too slowly". We also have our team of experts available to assist you if you continue to experience these frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Mike1023
from Walker, WV
Verified Purchase:Yes
Very frail product, does not hold up well from normal usage.
No, I would not recommend this to a friend.
By Samsung, May 4, 2026
Hi there Mike1023, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy Z Flip7. We know how important the durability and long term usage of your device is to you. We have an article available online to help our customers transition from a standard form to this unique design titled "Care for your Samsung foldable phone". We also have our team of experts available to assist you further if you are in need of a repair to you device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Rockford IL
Verified Purchase:Yes
I believe it's a refurbished one instead of a brand new one, I would like a replacement but I don't know if it will happen
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, June 15, 2026
Hello, Michelle. We appreciate you bringing this to our attention. We are truly sorry to hear you feel your Samsung Galaxy Z Flip7 is not a brand-new device. We want you to feel confident in your purchase, and we apologize for this disappointing experience.
If your device has any defects, please remember that your Galaxy Z Flip7 is backed by a one-year limited warranty, making an exchange easy. Just bring your original proof of purchase to your nearest store.
To see exactly how this process works, please check out our quick guide:
🔗 https://www.att.com/support/article/wireless/KM1008478/
Thank you for taking the time to share your feedback and for being a valued part of the AT&T family.
If your device has any defects, please remember that your Galaxy Z Flip7 is backed by a one-year limited warranty, making an exchange easy. Just bring your original proof of purchase to your nearest store.
To see exactly how this process works, please check out our quick guide:
🔗 https://www.att.com/support/article/wireless/KM1008478/
Thank you for taking the time to share your feedback and for being a valued part of the AT&T family.
Written by a customer while visiting ATT.com
Posted by: Santandeb
from Phoenix, Arizona
Verified Purchase:Yes
Outside screen is much better than previous versions. The fold does not show which is nice. The screen is large and vivid.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Steven1542
from New Braunfels, tx
Verified Purchase:Yes
It's a droid. I don't think I've ever desired to own a droid and always stuck with apple. Although the operating system only functions off of Google and other bells and whistles makes it a bit less secure. But the flip and fold feature makes this my favorite phone so I'm not holding onto my phone like a clutch. I can store it in my pocket and still function while out and about. Sound is great on my phone. Display is awesome as well the camera is next to trash.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Like the size when folded. fits in my pocket. I have found the phone to be mostly easy to operate. I would by this phone again
I would recommend this to a friend!
Written by a customer while visiting ATT.com