Customer reviews from ATT.com
Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Average customer rating
4.5
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
71
4 Stars
5
3 Stars
7
2 Stars
2
1 Star
5
88%of customers recommend this product.
(
66 out of
75)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Jet Black (AT&T)
Posted by: Tyler snodgrass
from Edinburg,illinois
Verified Purchase:Yes
Great phone for my wife. She uses it for her crafting business and absolutely loves it!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: siilxntt
from portland OR
Verified Purchase:Yes
wouldn’t let me return it
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, June 22, 2026
Hi there! We truly appreciate your patience while handling this return. We are deeply sorry for the inconvenience you experienced at our store when trying to return your Samsung Galaxy Z Fold7. This is certainly not the experience we want for you, and we’ve shared your feedback with our leadership team.
As a friendly reminder, if any customer feels dissatisfied with his phone, a return or an exchange can only be processed within the first 14 days of original purchase. For more details, you can visit our exchange portal:
🔗 https://www.att.com/wireless/return-policy/
However, we'd like to find out the root cause of the return failure and explore alternative options to address your concern. Please fill out our self-service form with more details:
🔗 https://www.att.com/get-support/
Once submitted, a specialist from our support team will reach out shortly to assist you. Thank you for being part of AT&T!
As a friendly reminder, if any customer feels dissatisfied with his phone, a return or an exchange can only be processed within the first 14 days of original purchase. For more details, you can visit our exchange portal:
🔗 https://www.att.com/wireless/return-policy/
However, we'd like to find out the root cause of the return failure and explore alternative options to address your concern. Please fill out our self-service form with more details:
🔗 https://www.att.com/get-support/
Once submitted, a specialist from our support team will reach out shortly to assist you. Thank you for being part of AT&T!
Written by a customer while visiting ATT.com
Posted by: tsfine
from Hattiesburg, MS
Verified Purchase:Yes
A vast improvement over the fold 6. The outer screen is finally actually usable and functional.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: BWeatherspoon
from Bessemer Alabama
Verified Purchase:Yes
So far I like it. I like how thin and lightweight it is compared to my old Z Fold 4 and I love the bigger front screen.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Hdkris11
from Texas
Verified Purchase:Yes
Upgraded from the Z3 and the Z7 is so much thinner and lighter. The front screen is larger than the my last inr and easier to work with. It still has all the same great features. I love being able to go from a phone to a small tablet.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Miami Florida
Verified Purchase:Yes
Great product and easy to use.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Shunethia
from Texas
Verified Purchase:Yes
I've had this phone only a few weeks and the folding screen no longer works.
No, I would not recommend this to a friend.
By Samsung, June 8, 2026
Hi there Shunethia, thank you for taking time out of your day to provide feedback on your Samsung Galaxy Z Fold7. We understand how important your device is to you every day, and the frustration that comes when it is not meeting your expectations. Our team of experts can assist you with any and all options available to resolve the frustration with the display of your device. We also have an article to help you ensure the protection of this unique device titled "Care for your Samsung foldable phone". We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Dallas Texas.
Verified Purchase:Yes
It struggles with screen rotation. The keyboard sometimes pops up, sometimes doesn't. App makers need to work more with this phone as well, facebook offers minimal support for the #1 feature of this phone, big screen. I think Samsung needs to do alot more debugging on this one. My S24 was awesome, Im still not sold on this Zfold yet. Overall the performance is ok, comparable to the S24.
I would recommend this to a friend!
Written by a customer while visiting ATT.com