Customer reviews from ATT.com
Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Average customer rating
4.4
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
43
4 Stars
5
3 Stars
2
2 Stars
3
1 Star
4
83%of customers recommend this product.
(
39 out of
47)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Customer Rating
1
Absolute disappointment!
on January 16, 2026
Posted by: Rburr10
from Midlothian il
Well after 4 months of owning my fold 7 i opened up to the main screen and found vertical cracks at the hinge. Spent all morning on the phone with samsung, also went to ubreakifix per samsung. Basically was told i did the damage and not covered. I baby this phone knowing how fragile it is, I asked samsung rep if they can look into the claims since there is a lot of reviews and forums about their bad design. 800 to repair the screen. Do yourself the favor and stay away!!!
No, I would not recommend this to a friend.
By Samsung, January 20, 2026
Hi Rburr10, we appreciate you sharing your experience of your Samsung Galaxy Z Fold7 with us. We know how distressing it can be when your new device is not operating as intended or expected, and trying to get the repair for your device. We have the full warranty information available online if you have questions about coverage, we also have an article available online with the care measures we recommend taking with this unique device titled "Care for your Samsung foldable phone". Please, reach out to us again if you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
I love the Fold 7 light weight even when its folded with a case the best folded phone yet !
Written by a customer while visiting ATT.com
Posted by: Anthony pascoe
from Pennsylvania
Verified Purchase:Yes
Well I love the phone but im having volume issues not even 3 weeks later. Not liking that
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from St
Verified Purchase:Yes
Was quick to set up. But I got deal after. Try see it on insurance. But don't see it
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: jmek66
from San Francisco
Verified Purchase:Yes
The double-wide screen is great for people with poor vision, while the front screen lets you take it with you in a smaller space. However, this is my second ZFold (7), and the first one (5) didn't last all that long before the wide screen stopped working. Here's hoping they've improved screen durability in the newer version.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Mississippi
Verified Purchase:Yes
Great phone and phone service
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Joseph Tate
from Champaign IL
Verified Purchase:Yes
Best phone i had since Sidekicks lol but i Love it Literally does everything i want it to and more.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Joshc30
Verified Purchase:Yes
I love it! Switched from iPhone to fold and I love every minute of it.
I would recommend this to a friend!
Written by a customer while visiting ATT.com