Customer reviews from ATT.com
Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Average customer rating
4.4
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
48
4 Stars
5
3 Stars
4
2 Stars
3
1 Star
5
83%of customers recommend this product.
(
44 out of
53)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Customer Rating
1
Absolute disappointment!
on January 16, 2026
Posted by: Rburr10
from Midlothian il
Well after 4 months of owning my fold 7 i opened up to the main screen and found vertical cracks at the hinge. Spent all morning on the phone with samsung, also went to ubreakifix per samsung. Basically was told i did the damage and not covered. I baby this phone knowing how fragile it is, I asked samsung rep if they can look into the claims since there is a lot of reviews and forums about their bad design. 800 to repair the screen. Do yourself the favor and stay away!!!
No, I would not recommend this to a friend.
By Samsung, January 20, 2026
Hi Rburr10, we appreciate you sharing your experience of your Samsung Galaxy Z Fold7 with us. We know how distressing it can be when your new device is not operating as intended or expected, and trying to get the repair for your device. We have the full warranty information available online if you have questions about coverage, we also have an article available online with the care measures we recommend taking with this unique device titled "Care for your Samsung foldable phone". Please, reach out to us again if you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: CACAR
from Los Angeles, CA
Verified Purchase:Yes
I was on the phone for over an hour with a man who said I was eligible for the phone. Then I get a call a few days later saying it was the new phone was accidentally canceled. Then there is 3rd phone call saying the whole thing was a mistake and I was never eligible to begin with. Now I'm being asked how I like the phone? I'm ready to leave AT & T and never return.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Deja O
Verified Purchase:Yes
Great for studying the Bible and listening to sermons!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jdog318
from Atlanta
Verified Purchase:Yes
Samsung has made a great phone. It's everything we wanted.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Delaware
Verified Purchase:Yes
Best phone out there! Dont hesitate order yours today
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Lyriq
from Fl
Verified Purchase:Yes
Just love this phone I had everyone except fold 6
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Kit79
Verified Purchase:Yes
Absolutely love it. This phone is light weight and feels great in hand.
Written by a customer while visiting ATT.com
Posted by: SupaMario
from Dallas, TX
Verified Purchase:Yes
Great phone. Huge in sizs but slim. I love this phone!
I would recommend this to a friend!
Written by a customer while visiting ATT.com