Customer reviews from ATT.com
Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Average customer rating
4.4
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
43
4 Stars
5
3 Stars
2
2 Stars
3
1 Star
4
83%of customers recommend this product.
(
39 out of
47)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Posted by: Tiffanny67
from Cripple Creek, Colorado
Verified Purchase:Yes
Not impressed a5 all. Difficult to use.
No, I would not recommend this to a friend.
By Samsung, September 2, 2025
Hi Tiffany67, thank you for sharing your thoughts about your Samsung Galaxy Z Fold7 with us. We know that getting a new device can take time to fully align to your preferences, and discover all of the different ways you can use this unique device. We have some amazing videos available online that show the different use cases for this device, and help you discover the full capabilities. We also have our team of experts available through chat if you have any questions as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Response from ATT.comBy -Eli, AT&T CARE, September 2, 2025
Hey Tiffanny, we appreciate you sharing your experience regarding Samsung Galaxy Z Fold7, we are really sorry to hear that the device has not met your expectations and that you’re finding it difficult to use. At AT&T our top priority is your satisfaction, and we would love to assist you with any specific issues you’re encountering, whether it’s related to setup, navigation, or particular functions. Our team can provide personalized tips or troubleshooting to help improve your experience. If you’re interested, we can also explore alternative options that might better suit your needs. Please feel free to reach out to us, also here is the link to learn more about the device: https://www.att.com/device-support/index/Samsung/SamsungSMF966U/.
Written by a customer while visiting ATT.com
Posted by: Happyz7
Verified Purchase:Yes
So happy I switched from iPhone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: ThrownCastro
Verified Purchase:Yes
Not a fan... wish I could down grade back to my iPhone 13pro.
By Samsung, September 4, 2025
Hi there ThrownCastro, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy Z Fold7. We know that changing operating systems and transition from a standard form device to a unique foldable can come with a steep learning curve, and we would love to help you fall in love with the capabilities and usage of your new device. We have some great resources available online including the manual for your device to help you with the settings, videos highlighting the unique features and usage of your device, and our team of experts to answer any questions through chat that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Eat a D
from Texas
Verified Purchase:Yes
Such a rip off, look at all the added charges from ATT&T befire tou buy
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from PITTSBURGH PA
Verified Purchase:Yes
I got this phone so I could watch the football and basketball games while working
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Chakramama
from Omaha ne
Verified Purchase:Yes
I love this phone I’m very glad I got it
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Sroberts7758
from Gloucester City, NJ
Verified Purchase:Yes
This device is absolutely amazing! The screen size when closed is just as good as any other device, then when you open it up, angels sing!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mikeydnp
from Rhode island
Verified Purchase:Yes
Very disappointed, a very unnecessary phone, too big, no extra advantages
No, I would not recommend this to a friend.
By Samsung, September 26, 2025
Hi there Mikeydnp, thank you for sharing your thoughts about your Samsung Galaxy Z Fold7 with us. We know that adjusting from a standard form a foldable can come with a bit of a learning curve. We have some great resources to assist you with your discovery of your new device, and best aligning the settings and usage to your preferences. These include the complete manual for your deivce, great videos highlighting different features and capabilities, and our team of experts who can offer additional assistance with any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com