Customer reviews from ATT.com
Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Average customer rating
4.4
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
34
4 Stars
4
3 Stars
2
2 Stars
3
1 Star
3
82%of customers recommend this product.
(
31 out of
38)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Posted by: mohlin1
Verified Purchase:Yes
Better battery life than other folds
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, August 19, 2025
Hey Mohlin, thank you for sharing your valuable feedback. We understand that battery life is a key factor when choosing a foldable device, and it’s important to ensure it meets your daily needs and we are really happy to hear that you are content with the device battery and that it is living up to your expectation. Please feel free to reach out to us if you require any kind of assistance or wants to explore more of our products, we are here to help.
Written by a customer while visiting ATT.com
Customer Rating
5
Knocked Out Of the Park This Time!
on August 15, 2025
Posted by: John FL
from Florida
I think Samsung has really knocked it out of the park this time. I've had the Z Fold 3 and 5 and liked them, but they were not as good as they could have been. I didn't like the narrow screen when it was closed and the cameras were disappointing as well. The 7 however solves both of those complaints! The closed screen is perfectly sized and the cameras are as good as the Galaxy S25 Ultra. The phone remains fast, and the unfolded screen is just excellent for viewing spreadsheets, documents, photos, or especially videos. It's also awesome when you use apps like Google Calendar. Honestly this may be the best phone Samsung has ever made. It's a bit pricey, but worth it. Especially if you take advantage of the trade in offer.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from San Francisco California
Verified Purchase:Yes
Love it always been a Samsung girl
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Kathy love
Verified Purchase:Yes
Charging doesn't last long
Response from ATT.comBy -Eli, AT&T CARE, August 29, 2025
Hey Kathy, we value your feedback on your Samsung Galaxy Z Fold7. We understand how inconvenient and frustrating it must be to have a device that isn't holding charge as long as you expected, especially when you rely on it throughout the day. We are here to work together to identify what might be causing this and explore some steps that can help improve your battery life, please feel free to reach out to us. In the meantime, you can try this troubleshooting steps and check if it helps with the charging issue:
1.Check Charging Settings: Ensure that fast charging is enabled in your device's settings.
2.Inspect Charging Cable and Charger: Verify that the charging cable and adapter are functioning properly and are compatible with your device.
3.Clean Charging Port: Dust and debris can obstruct the charging port, so clean it gently with a soft, lint-free cloth.
4.Test Charger and Outlet: Use a different charger and outlet to rule out any issues with the charger itself.
5.Battery Usage: Check your battery usage in the settings to identify any apps that may be draining your battery.
6.Power Saving Mode: Activate power-saving mode to limit background processes and extend battery life.
7.Update Software: Ensure your device has the latest software updates, as they may include improvements for battery performance.
1.Check Charging Settings: Ensure that fast charging is enabled in your device's settings.
2.Inspect Charging Cable and Charger: Verify that the charging cable and adapter are functioning properly and are compatible with your device.
3.Clean Charging Port: Dust and debris can obstruct the charging port, so clean it gently with a soft, lint-free cloth.
4.Test Charger and Outlet: Use a different charger and outlet to rule out any issues with the charger itself.
5.Battery Usage: Check your battery usage in the settings to identify any apps that may be draining your battery.
6.Power Saving Mode: Activate power-saving mode to limit background processes and extend battery life.
7.Update Software: Ensure your device has the latest software updates, as they may include improvements for battery performance.
Written by a customer while visiting ATT.com
Posted by: Rajuncajun6977
from TN
Verified Purchase:Yes
Love this phone! The best one yet!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Park Rapids mn
Verified Purchase:Yes
I really like the phone excellent experience great fast phone
Written by a customer while visiting ATT.com
Customer Rating
5
Amazing so thin and powerful download all my data
on August 25, 2025
Posted by: Anonymous
from Hartford CT
Verified Purchase:Yes
Best phone ever I recommend to everyone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Tiffanny67
from Cripple Creek, Colorado
Verified Purchase:Yes
Not impressed a5 all. Difficult to use.
No, I would not recommend this to a friend.
By Samsung, September 2, 2025
Hi Tiffany67, thank you for sharing your thoughts about your Samsung Galaxy Z Fold7 with us. We know that getting a new device can take time to fully align to your preferences, and discover all of the different ways you can use this unique device. We have some amazing videos available online that show the different use cases for this device, and help you discover the full capabilities. We also have our team of experts available through chat if you have any questions as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Response from ATT.comBy -Eli, AT&T CARE, September 2, 2025
Hey Tiffanny, we appreciate you sharing your experience regarding Samsung Galaxy Z Fold7, we are really sorry to hear that the device has not met your expectations and that you’re finding it difficult to use. At AT&T our top priority is your satisfaction, and we would love to assist you with any specific issues you’re encountering, whether it’s related to setup, navigation, or particular functions. Our team can provide personalized tips or troubleshooting to help improve your experience. If you’re interested, we can also explore alternative options that might better suit your needs. Please feel free to reach out to us, also here is the link to learn more about the device: https://www.att.com/device-support/index/Samsung/SamsungSMF966U/.
Written by a customer while visiting ATT.com