I have had this microwave since september of 2023. I didn't start using the microwave until January of 2024 when my kitchen was complete. It died about a month ago. So...I used it for a year and a half, and now I have to buy a new one. Absolutely unacceptable.
Response from geappliances.comBy Tierra, GE_Appliances, July 18, 2025
We are more than glad to lend a hand with your microwave. Sometimes shutting off the circuit breaker or fuse that supplies power to the microwave oven for 30 seconds will help. We recommend doing this.
Keep an eye on your inbox for an email from a team member seeking additional details. Please respond promptly when you receive it.
Appreciate the easy-to-use touchscreen and dial combination. Microwave is very powerful, and the extra pop-out ventilation hood is awesome. I use it all the time when cooking on my range.
The only thing that would have been helpful would be a rack--I didn't realize the microwave didn't come with one, and there aren't any peg-holes on the sides to attach one.
Just got it installed last night. I'm going to love the extra fan. From the photos it looked obnoxiously large, but it isn't, and is so easy to use. You just push on it and it goes in or out very nicely. It was easy for the installers, complete with template, etc. I heated up a up of water and it was easy. Now to learn the controls. I still haven't figured out the knob, but it shouldn't be hard.
I love GE Microwaves. I have used many different brands in places I have lived as well as other people's homes. GE has always stood out to me for the best performance. This microwave works well and no issues so far. However, I am pretty disappointed in the build quality, especially for the price. The cheapo whirlpool I took out was way more sturdy and felt like it would hold up to daily use better. This new microwave was kind of a stretch on the price for me, and the door just feels cheap. and will possibly break over time, if not careful. I'm just disappointed to spend so much money on a premium product and to find out it is cheaply built. It does seem to work well, and I really like the 400 cfm fan with the extension, but I still regret upgrading at this point.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 30, 2025
We completely understand the importance of an appliance meeting your expectations. Your comments regarding the new microwave are extremely important to us and will be considered by our product design team for review.
Cooks evenly. Power level good. Looks nice. Feels like plastic handle. Would prefer keypad instead of dial. It takes longer to set and only has 15 second intervals. Unfortunately installer took instruction manual with him.