Customer reviews from geappliances.com
GE Profile - 2.2 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Extendable Slide-Out Vent - Stainless Steel
Average customer rating
4.3
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
113
4 Stars
34
3 Stars
16
2 Stars
6
1 Star
9
89%of customers recommend this product.
(
101 out of
113)
Customer Reviews for GE Profile - 2.2 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Extendable Slide-Out Vent - Stainless Steel
Customer Rating
3
Unhappy with purchase
on October 19, 2026
Posted by: DTNJD
I bought and installed this microwave and it did not work correctly from day one. I decided to just deal with it because it was just the food temperature sensor. Within six months the microwave completely failed. The place I bought it was great. They came out and diagnosed it as the main control board. They replaced the control board and it has been working fine ever since that is the only reason I gave it three stars, but you would think that with the so-called high-end profile line they would do a better job of quality control. Out of three profile appliances that I bought to failed within a year. Don't even get me started on the dishwasher.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, October 20, 2026
We're sorry to hear that your microwave stopped working within the first six months, but we're glad you were able to work with the retailer to resolve the issue. Let us know if there's anything else we can assist with or please call 1-833-4BODEWELL or visit this site: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
3
Not what I expected
on October 15, 2026
Posted by: Zil923
The chef connect is the only good feature of this microwave. I don’t care for the 15 min increments, I quite often overcook items unless I stand at the microwave and watch the timer, not helpful when you’re trying to cook. Also, setting the power level is difficult to use. Not a user friendly microwave IMO!
Response from geappliances.comBy Jonathon, GE_Appliances, October 16, 2026
We will be passing your feedback about the timer and controls for changing the power level over to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Love GE Profile Products,
on September 18, 2026
Posted by: CarolYC
from Boynton Beach Florida
Haven’t used the features as yet as the kitchen still has minor finishing touches. I had all GE profile products after hurricane Andrew, sold the house January 2025 with all items still running efficiently, except the microwave.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Shock and Disappointment in Profile MW
on September 7, 2026
Posted by: Wen2
from Cotati, CA
Unfortunately, this was a direct replacement for our previous microwave which stopped working (burned out) after only 3-1/2 years. I have always enjoyed and trusted GE products, but this was a huge (and expensive) disappointment. I’m hoping our replacement lasts longer!
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, September 14, 2026
We would like to assist you with this microwave and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
1 step forward two steps back
on July 20, 2026
Posted by: MrSears81
from Baltimore
This purchase was pretty much an instant regret unfortunately, I hoped it was an upgrade from our Samsung debacle but apparently it's no longer important for you to enter the cook time with GE. It should be in 15 sec increments, well not the case with baby formula and not the case with eggs. The sterile light also belongs in hospital setting and not a home. Also we vent outside but this is still blowing air inside as well, no one with common sense made this. I'll see if I can convince wife to go to LG
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Magela, GE_Appliances, July 26, 2026
We want to provide some information regarding the Cook Time feature and the ventilation system for this model. The Cook Time function is set using the control dial, which adjusts in 15-second increments for shorter cooking times and transitions to larger increments for longer cooking times as part of the normal design. This model also includes Sensor Cook features that automatically determine the cooking time based on the type of food and the amount of steam detected, so the displayed cook time can differ from a manually selected cooking time. Please refer to the owner's manual starting on page 6 for more details: https://images.salsify.com/image/upload/s--oo4GU8qf--/a9a00565087fe27fbae70f5682b78d4fb2786df1.pdf. Additionally, we recommend reviewing page 20 of the installation instructions to verify that the unit has been configured for external venting properly, as the blower configurations depends on the installation method: https://images.salsify.com/image/upload/s--ccauDB3C--/5abcf96e47b53edf531081cdcf6cd096695d356c.pdf. The LED cooktop lighting for this model offers High, Low, and Off brightness settings as part of its design. We will pass your feedback along to our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
3
Hoped for better
on June 12, 2026
Posted by: Djhfx
from Saint louis MO
It is loud when it is running and the vent assembly is crooked. There is service order pending, but the work is still not finished and a part is on back order
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Diego, GE_Appliances, June 17, 2026
We want to help you with your microwave; we see that you are working with one of our teams regarding your unit. We recommend continuing working with us towards a resolution.
Written by a customer while visiting geappliances.com
Customer Rating
5
Works great, easy install
on May 8, 2026
Posted by: Nonsensely
from Cincinnati ohio
Replaced 12 year old GE convection that kept blowing cooktop bulbs. Simple install, similar controls as my older version, sans convection that I don’t think I ever used. We followed the instructions to install, and then figure out that it would have fit exactly into the old frame, so wasted about an hour removing the old wall connections….
Great having a dial to easily add seconds, or can just hit 30 second button a few times.
LOVE the pull out vent that covers the entire cook surface!
It is a bit louder than my prior model, so really a 4.5.
No problems whatsoever.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Poor control panel. Noisy
on May 1, 2026
Posted by: Jimboy01
from Texas
Not a fan of the lack of numbers pad. You must twist a knob to set a time and it goes in 15 second increments. After 4 minutes then it goes to 30 second increments. Also vent fan is VERY noisy
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com