Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,410 Reviews)
Rating breakdown 1,410 reviews
5 Stars
871
4 Stars
305
3 Stars
107
2 Stars
67
1 Star
60
85%of customers recommend this product.
(
827 out of
972)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
3
Nice warm stainless color, but poor control panel
on December 12, 2023
Posted by: DAWandG
There are several nice features to this microwave. I like that it's a microwave/convection oven combo as was my last microwave. The oven cavity is small enough to preheat more quickly than my range oven, and since my kids are grown I find it's large enough for most of my oven needs. I like the microwave sensor features that my previous oven had, but the biggest difference that I don't like is the control panel and the method of entering cook time and power level. My previous microwave, and I believe most higher end microwaves, have a number panel on which to enter precise cook times and power levels. This microwave however has a turn dial, which only has increments of 15 seconds. It also took me a while to figure out how to enter a power level, which I was only able to do by going online for instructions. The hard copy manual that came with the product had nothing what so ever about selecting a power level. When pushing power level on the panel the screen would indicate that it was not possible to enter a power level. What?! It turns out one must select a time first, then push the dial ONCE, only THEN one can select a power level, then push the dial again. Such a convoluted process that is impossible to figure out without the aid of specific instructions, which again, are not included with the product. Also the panel is starting to bubble where the most used features are selected, like start, cancel, and cook time, and I've only used it for less than 2 months. My favorite feature apart from the inclusion of the convection oven, is the warm stainless color, as opposed to the bright silver stainless. It fits nicely in my kitchen. But overall, if I had to do it again, I would select a different product.
Features
4
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, December 20, 2023
Greetings! Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that this microwave has not lived up to your expectations due to the power settings and control panel. It is in no way the consumer experience that we strive for, and we will be sure to pass these comments along to our product design teams for review. We also recommend scheduling service with one of our certified technicians to address the bubbling you are experiencing on your control panel. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice unit
on December 11, 2023
Posted by: ronrrrr
from Altoona, Pa
The microwave works great. Its a little tricky to get used to after having one with quick one button 1- 5 minute auto start. The cook time button could stand to be a bit larger and easier to locate. It does a great job cooking evenly.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Different UI. It is intuitive once one gets going.
on December 10, 2023
Posted by: LGR9179
Just getting to put unit through paces. So far, so good. Read a review about not being able to set power. That review was wrong. Just different approach with knob rotation for selection. Rather than punching in 60, for example, one simply rotates the knob to set 60. And so forth.
Written by a customer while visiting geappliances.com
Customer Rating
4
Won't replace your air fryer
on December 10, 2023
Posted by: KHarbin
from Surfside Beach SC
Good microwave but I was hoping to replace my countertop air fryer - this unit does not appear to be my answer.
Features
4
Performance
4
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on December 10, 2023
Posted by: tad8367
The convection bake and broil features allow us to use this microwave as a mini oven to cook items like frozen pizza and chicken nuggets.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Expected non-smudge Stainless Steel
on December 7, 2023
Posted by: I am Disappointed
from Eugene Oregon
Operating it is not intuitive. The first microwave I've ever had that I can't choose the power level. The user's manual is of little help.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, December 14, 2023
Hello - Thank you so much for connecting and sharing your review. We are sorry about the controls not being intuitive. That is not the goal we are aiming for.
In order to change the power level, you will want to press the "Power Level" button and then turn the dial to the selection that is desired. It goes through 1-10.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
In order to change the power level, you will want to press the "Power Level" button and then turn the dial to the selection that is desired. It goes through 1-10.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
New micro
on December 7, 2023
Posted by: Liz 20
from Palatine il
So so good. Still have to give it a try on all the functions.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
LOVE THE AIR FRYER!
on December 7, 2023
Posted by: Pam E B
Totally love this new Microwave/Convection Oven/Air Fryer! The Air fryer gets used almost daily. It's a wonderful addition to the microwave.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com