Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,375 Reviews)
Rating breakdown 1,375 reviews
5 Stars
858
4 Stars
294
3 Stars
100
2 Stars
65
1 Star
58
85%of customers recommend this product.
(
816 out of
957)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
5
Amazing features!
on June 28, 2024
Posted by: BatJan
from Brownsburg indiana
Amazing product! It is an oven, air fryer, and microwave all in one. It even has a steam cleaning feature that is awesome! I love my new microwave!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Nothing works like it should
on July 8, 2023
Posted by: Judy Abr
from 75077 Texas
If I could I would return this in a second. Had it for a month and nothing is easy or works like it should. Your instruction book is the most worthless piece of information I have ever read.
You should take this out of your inventory and sell all for junk.
Send me your old 10 year old model back. It’s so much better
You should take this out of your inventory and sell all for junk.
Send me your old 10 year old model back. It’s so much better
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 10, 2023
Hello there,
Thank you so much for taking the time to post this review. We're so very sorry to hear that your new microwave isn't working like it should. This is certainly not the experience we desire for you and we want to help. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there is anything else we can assist with. - Tierra@GEA
Thank you so much for taking the time to post this review. We're so very sorry to hear that your new microwave isn't working like it should. This is certainly not the experience we desire for you and we want to help. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there is anything else we can assist with. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT BUY
on November 14, 2024
Posted by: tiffgo
from Plano TX
Horrible! We have had the serviceman out 3 times in 2 months with 2 different parts. They won't replace our defective microwave. DO NOT BUY. They have to keep trying to fix it. It is a lemon and defective.
No, I would not recommend this to a friend.
Response from geappliances.comBy Jonathon, GE_Appliances, November 20, 2024
We're sorry to hear about your microwave needing to be repaired so soon. We're confident that our technician will be able to get this resolved. Thank you for working with us.
Written by a customer while visiting geappliances.com
Customer Rating
1
The AirFryer does NOT WORK
on July 16, 2025
Posted by: jaybpl
I made the mistaking of buying the higher end unit because of its claimed "AirFryer" feature. Let me be clear ... this is NOT and AirFryer. Not even close. It barely gets the inside temp over 300 degrees after 15 minutes. I was tricked by their marketing into purchasing this instead of a lower cost microwave. Dont waste your money.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, July 25, 2025
We are so sorry that this microwave has not lived up to your expectations due to the Air Fryer. Your feedback is extremely important to us. We will pass these comments regarding the Air Fry feature along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Melted Itself
on January 20, 2026
Posted by: Kirby01
from Atlanta GA
I've never even considered leaving a review for a microwave but this thing is awful. I could go into a long diatribe about how this thing doesn't cook anything well on the bake settings, it won't brown a pizza even if you give it a month. We had ours for exactly 3 weeks before I tried to use the convec bake option and the microwave MELTED ITSELF. I noticed the next day after a not cooked pizza, that the light in the microwave was not working, when I went to look at the bulb it, receptacle and the end of the bulb had been melted by the convec bake option. So instead of having a working microwave/air fryer/convection oven what we have is a broken microwave (because that's all It's safe to use it for) that has no light and the absolute worst controls I've ever seen, you can only set time with a dial in 15 second intervals and then adjust by 5 second intervals after you've started? Did you guys have anyone with half a brain use this thing before you made it?
Just awful
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, January 21, 2026
We’re sorry to hear your microwave has become damaged, and we’d like to address your issues. For the issue with damage, please reach out to our Bodewell service team at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET and an appointment can also be scheduled online at this link: https://www.bodewell.com/schedule-repair-service. Please do not use the microwave at all until it has been fixed.
We have information about Convection Baking, Convection Roasting, etc. available starting on page 9 of the manual, which is linked here: https://products-salsify.geappliances.com/image/upload/s--F3owBnOW--/f51573a7201700990cd0ef9d330a0deb0e451ba4.pdf. We also have an article about what to check when food isn’t cooking properly, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18800
Your feedback about the controls and overall model will be shared with our product team for consideration. We’ll be reaching out over email to discuss this situation with you further; please respond at your earliest convenience.
We have information about Convection Baking, Convection Roasting, etc. available starting on page 9 of the manual, which is linked here: https://products-salsify.geappliances.com/image/upload/s--F3owBnOW--/f51573a7201700990cd0ef9d330a0deb0e451ba4.pdf. We also have an article about what to check when food isn’t cooking properly, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18800
Your feedback about the controls and overall model will be shared with our product team for consideration. We’ll be reaching out over email to discuss this situation with you further; please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Game changer
on December 1, 2022
Posted by: Anonymous
from New Hampshire
Beautiful microwave, amazing features. Easy installation, I’m still learning how to use it! The air fry feature is wonderful! Going to try the convection soon. It’s a game changer!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Only using it as a microwave
on August 21, 2023
Posted by: Pdog01
from Sunrise, Fl
Did not bring a true manual for.proper.operation. Would have liked some sample recipes for some of the functions.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 22, 2023
Hi,
Thanks so much for taking the time to connect. Congratulations on your new microwave! We truly appreciate you choosing GE Appliances for your home. We're more than happy to provide some recipes for the Air Fry feature. Please refer to the link here: https://www.geappliances.com/air-fry-recipes
Your honest feedback means a lot to us. We hope the the use of your new unit will only get better with time. - Tierra@GEA
Thanks so much for taking the time to connect. Congratulations on your new microwave! We truly appreciate you choosing GE Appliances for your home. We're more than happy to provide some recipes for the Air Fry feature. Please refer to the link here: https://www.geappliances.com/air-fry-recipes
Your honest feedback means a lot to us. We hope the the use of your new unit will only get better with time. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Air fryer is dissapointing
on July 8, 2025
Posted by: BevCS
Very dissapointing with the air fryer. Does not crisp compared to my cheaper fee standing air fryer. Would like to speak with a human for directions or suggestions for me
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, July 15, 2025
We're more than glad to assist you with the air fry feature of your microwave. For best results, use a metal tray, metal rack and a glass tray, and leave at least a 1-inch gap between the cooking dish and the sides of the oven. There are two options when using the air fry: Auto Cook Air Fry and Manual Air Fry.
You can find this information and more on page 21 of the owner’s manual by going here:
https://products-salsify.geappliances.com/image/upload/s--pi5bWePJ--/f51573a7201700990cd0ef9d330a0deb0e451ba4.pdf
One of our team members will contact you via email shortly. Kindly reply at your earliest convenience.
You can find this information and more on page 21 of the owner’s manual by going here:
https://products-salsify.geappliances.com/image/upload/s--pi5bWePJ--/f51573a7201700990cd0ef9d330a0deb0e451ba4.pdf
One of our team members will contact you via email shortly. Kindly reply at your earliest convenience.
Written by a customer while visiting geappliances.com