Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,415 Reviews)
Rating breakdown 1,415 reviews
5 Stars
872
4 Stars
305
3 Stars
108
2 Stars
67
1 Star
63
85%of customers recommend this product.
(
828 out of
975)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
3
Nice Microwave but we’ve had issues
on October 15, 2026
Posted by: Terie R
[This review was collected as part of a promotion.] We had major issues with the first microwave delivered (random beeps, clock was often wrong, not heating consistently). It took 6 visits before it was deemed a lemon and was replaced. The new one is better. I love the convection and air fryer feature. Things I don’t like: the timer can only be programmed to 15 second intervals. I miss the soften/melt feature that was in my old GE. The night light works intermittently. We use the Chef Connect feature and that is problematic. It doesn’t stay paired. With all the tech in the house this is the only item with an issue. If I had to do it again I would buy another brand.
Response from geappliances.comBy Jonathon, GE_Appliances, October 16, 2026
We will be passing your comments about the timer and melt feature over to our product team to review. For assistance with the light and Chef Connect losing connection, we recommend performing an electronic reset. This can be done by shutting off power to the unit at the dedicated breaker for 2-3 minutes, then powering it back on. If you are still experiencing issues after the reset, we suggest scheduling an appointment with our Bodewell service team. To make an appointment with one of our Bodewell technicians, please call 1-833-4BODEWELL or visit this site: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
5
Got the chef connect GE oven AND microwave!
on October 7, 2026
Posted by: Nealius74
Picked up the EasyWash Oven Tray 30-in Glass Top 5 burners 5.3-cu ft Air Fry Convection Oven Single oven electric range Electric Range (Fingerprint Resistant) Stainless Steel along with the Profile 1.7-cu ft Air Fry Over-the-Range Convection Microwave with Sensor Cooking (Stainless Steel) and now they are both installed. They are even paired using the chef connect feature which is great! Now have more counter space as we can get rid of our bulky air fryers now.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Huge disappointment and waste of money
on October 4, 2026
Posted by: KJ 2026
GE Profile PVM9179SR1SS Microwave — Extremely Disappointed
I purchased this microwave in the fall of 2023, and by the beginning of October 2026—just three years later—it began making terrible, unusual noises, and the digital display stopped working completely.
I tried unplugging the microwave and letting it sit, but unfortunately, that did not resolve either issue.
It is extremely disappointing and unacceptable for an appliance to fail after only three years, especially considering the cost of a GE Profile product. I expected much better quality and reliability from GE. Three years of use is simply not enough, and this purchase feels like a complete waste of money.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
(click to see the video)
Response from geappliances.comBy Sarah, GE_Appliances, October 7, 2026
We'd like to assist with the issues you're having with your microwave making unusual sounds and the digital display not working. After reviewing our system, we see you have an active case and have recently been in touch with one of our team members.
We've updated your case with the information you've provided here, and our team member will be reviewing your situation again as soon as possible. We're confident they'll be able to help you with reaching a solution.
We've updated your case with the information you've provided here, and our team member will be reviewing your situation again as soon as possible. We're confident they'll be able to help you with reaching a solution.
Written by a customer while visiting geappliances.com
Customer Rating
1
Died after 10 months
on September 29, 2026
Posted by: Garbage Microwave
It worked great while it worked. We purchased it in December 2025 and it just died in September 2026.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, September 30, 2026
For the best assistance with your microwave, we recommend scheduling an appointment with our Bodewell service team. To make an appointment with one of our Bodewell technicians, please call 1-833-4BODEWELL or visit this site: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
1
regret the purchase
on September 22, 2026
Posted by: Junker 1
from port Charlotte Florida
this is the dumbest microwave i have ever seen. there is no "clock" button, you set the clock using the settings button. the microwave is accessed through the "press to enter knob". God forbid you do it like all other microwaves have done it from the start!
No, I would not recommend this to a friend.
Features
1
Quality
2
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, September 28, 2026
We will be passing your comments about the dial over to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
2
Display lacks essencial information
on September 10, 2026
Posted by: ThomasH_always
I regret to realize that the new device has a display lacking the absolute essential information about power level and if the time indicated is the first one or the second one. We use that feature all the time: Run for N-minutes on 10, continue 1-2 minutes on level 0. In this device there is no way to display these details. I consider this a bad design. Display has 7 digits, why not to use them? I tried to find out if we can adjust that in the settings, but there is no such option to activate display of power level with the remaining time. This is a shame, because otherwise the microwave makes a familiar impression, and is adding the air-fry functionality.
Response from geappliances.comBy Julia, GE Appliances, September 11, 2026
We appreciate your feedback on this feature and the display. We will be sure to share your thoughts with the product teams for further review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Updated to our new GE Profile Microwave
on August 27, 2026
Posted by: Lee Albertson
from Toms River, NJ
We are extremely happy with our latest kitchen addition with our new GE Profile Over-The-Range Microwave that replaced our old & battle tested GE Microwave. The door feels very solid and the installation of the unit was quick and easy, also feeling very solid with zero "wiggle" when opening. Capacity is excellent and honestly the biggest challenge, through no fault of GE, is getting used to the new controls and options that are available with this updated Microwave. Like anything it takes a little getting used to as we had our previous one for 5+ years (inherited when we bought the house). The venting of the unit is excellent and the overall heating is uniform and efficient.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
An over all great microwave/ oven
on August 26, 2026
Posted by: Convection perfection
from Texas
Sleek look. I like that it’s not connected to WiFi in case of connection outages I can still use it. Easy to use functions. I love the option to use the oven for baking as well. I had the older version of this model for 19 years!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com