Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
1
Broken door handle
on December 20, 2024
Posted by: THKA
Door handle broke off after the warranty was expired
Response from geappliances.comBy Adrian, GE_Appliances, January 8, 2025
We are saddened to hear that your door handle has broken off. We advise you to get the microwave door replaced, as the handle is not sold as a standalone part. You can view and purchase the compatible replacement part on our parts website at the link below.
We have only had this microwave a short time but have used most of the functions and so far so good. We like the versatility that the convection and air fryer options offer us over a standard microwave. French fries in air fry mode came out golden brown with a slightly crunchy skin and soft inside. A roast cooked in convection mode cooked fast and was juicy and tender. Looking forward to using the dehydrator setting and comparing it to a counter top dehydrator that we already have. Overall a very good addition to our kitchen.
Over the Range Microwave stop working after 17 years! Went by size and order the GE Microwave with Air Fry/Quick Cook. Absolutely love. I easily adapted to the selection buttons and really like the knob to adjust cook times. Thank you GE!
The microwave is under powered. I have a small microwave only appliance that heats everything in half the time of this unit. The sensor works inconstantly and has already been replaced once. Popcorn always comes up with an error, beverages get over heated, and fish is sometimes overdone. We got this unit to replace an older model of this same Profile unit and are disappointed with the current unit when compared to the original unit.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Adrian, GE_Appliances, December 23, 2024
We are honored to have you as a part of the GE Appliances family, and we are sorry to hear of your experience with this replacement unit. We encourage you to contact one of our certified technicians to ensure the normal operation of this unit, as what has been described is not normal. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm