Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
3
OK but not great.
on December 6, 2024
Posted by: Jim AB
from Coronado, CA
The microwave is under powered. I have a small microwave only appliance that heats everything in half the time of this unit. The sensor works inconstantly and has already been replaced once. Popcorn always comes up with an error, beverages get over heated, and fish is sometimes overdone. We got this unit to replace an older model of this same Profile unit and are disappointed with the current unit when compared to the original unit.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Adrian, GE_Appliances, December 23, 2024
We are honored to have you as a part of the GE Appliances family, and we are sorry to hear of your experience with this replacement unit. We encourage you to contact one of our certified technicians to ensure the normal operation of this unit, as what has been described is not normal. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We’re happy overall with our microwave purchase. It came in handy when our brand new GE gas range stopped working due to a faulty igniter glowbar. Our only complaint is that the exterior surface is very difficult to keep clean. Fingerprints really show up. Would give it a 4.5 out of 5 stars.
I love this combination microwave, air fryer, convection oven!! The only thing I would change is to add the ability to set a specific temperature for the air fryer.
So far so good. Doesn't get up to stated temperature but I'm adjusting temperature setting and cook time. Seems to be a normal issue with above range microwave/convection ovens. Takes a little time with learning to run it with the knob.
I would probably give a much higher rating if I could figure out how to use this. Not a lot of information. Far too complicated. The AirFry feature has not worked well yet so I end up putting in regular oven, the popcorn setting burnt the popcorn black and the soup reheat exploded the soup all over the machine. Just trying to figure out the correct settings to just microwave something that used to be easy is tricky since there is not a number pad to choose time and you need to experiment with power level. I may like it once there are enough videos to help. The manual that came with it is useless and the full owners manual I downloaded from the internet is only moderately useful.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, December 13, 2024
We would like to assist you with the operation of this microwave and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.