Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,319 Reviews)
Rating breakdown 1,319 reviews
5 Stars
823
4 Stars
284
3 Stars
96
2 Stars
63
1 Star
53
85%of customers recommend this product.
(
783 out of
917)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
1
Very poor quality. Arrived Damaged.
on September 30, 2023
Posted by: unwittingdupe
from Nowhere USA
Door was scratched. Got a new door that had a broken latch. Got another door with a puncture wound. The exhaust fan was LOUD and needed to be replaced. That took 2 service visits to fix.
No, I would not recommend this to a friend.
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances , October 3, 2023
Hello - Thank you so much for taking a moment to connect and share what has been going on. We're really sorry to hear about the door needing to be replaced and the exhaust fan issues. That is not something we expect to happen at all.
We are going to make sure we note this down and share it directly with our product and design teams. This will allow them to review and note down improvements that can be made for our models going forward. If you ever have any questions or need assistance, feel free to reach out and we will be happy to help.
We hope you have a great week. - Jonathon@GEAppliances
We are going to make sure we note this down and share it directly with our product and design teams. This will allow them to review and note down improvements that can be made for our models going forward. If you ever have any questions or need assistance, feel free to reach out and we will be happy to help.
We hope you have a great week. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Buyer's remorse
on October 31, 2023
Posted by: Not cookin
from Fairfax, VA
Buyer's remorse. Convection cooking sprays fats all over and the oven's back panel is fake stainless steel which is soft and easily gets scratches if you rub too hard to clean. Store will not take a return.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, November 1, 2023
Hello,
Thank you for taking the time to provide a review on your new GE Appliances over-the-range microwave. We are sorry to hear that the convection cooking sprays fats all over the ovens back panel and the range scratches easily and is hard to keep clean. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review! -Devin@GEAppliances
Thank you for taking the time to provide a review on your new GE Appliances over-the-range microwave. We are sorry to hear that the convection cooking sprays fats all over the ovens back panel and the range scratches easily and is hard to keep clean. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review! -Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Great Features! that aren’t that great to use
on November 9, 2023
Posted by: Lachesis
GE micro review
Having used our GE Profile Microwave for about a year, we’ve been fairly satisfied.
But if I just wanted to be satisfied with the most basic of features for a microwave, why did I buy this one?
Pros
Easy to clean
Aesthetically nice
Fits the standard over oven cabinet space.
Defrost results are not as bad as previous microwaves
Lots of different functions
Decent interior space
Easy to clean
Aesthetically nice
Fits the standard over oven cabinet space.
Defrost results are not as bad as previous microwaves
Lots of different functions
Decent interior space
Cons
Inputting the time and making sure it starts takes getting used to;
Would not recommend for someone that doesn’t like things being fixed that aren’t broken;
That darn filter change light;
Needing to unscrew a panel to get to a filter every 6 months;
Less than impressive air fryer & convection oven features;
Inputting the time and making sure it starts takes getting used to;
Would not recommend for someone that doesn’t like things being fixed that aren’t broken;
That darn filter change light;
Needing to unscrew a panel to get to a filter every 6 months;
Less than impressive air fryer & convection oven features;
!!!!!!!!And I can’t say this loud enough: do not by this model for elderly parents, especially if they have arthritis!!!!!!!
The manner in which you use the button to confirm a selection and then again to start the microwave/timer/etc is cumbersome.
For the first couple of months, we would swear that we pushed the button and heard the beep just to discover later that the timer didn’t start or it didn’t start cooking the food.
I think it’s the double confirmation that threw us off. You have to dial in say the number, push the button once to select the number, then push the button a second time to initiate the cooking or count down.
I also think that because the button rotates, you think you’re pushing the button but actually you turned the knob a bit.
“Push” is not quite accurate either. In the workflow, you grab the sides of the button with your thumb & forefinger, rotate it to change the numbers, you naturally don’t then take your hand away and push the button face with a pointed finger, you instinctively leave your thumb and forefinger grasping the sides and “push”.
It takes getting used to, is not intuitive, requires you to unlearn an ingrained input method, feels off & frustrating at first, and leads to a lot of user error for the first month or so.
I’m sure the engineers thought “Well when you enter numbers on a keypad you then move your hand back, point your finger, & press the start button. See they’re the same!”
Sorry. In my former work life, I spent a lot of time explaining to engineers that most people aren’t engineers; and that when it comes to convenience and intuitive actions, neither are they.
This input method isn’t a world ender but there’s no way I would recommend this microwave to an elderly person specifically because of its input method. Having arthritis would make it even more difficult.
Not to mention, the microwave would require them to stand on a ladder or the countertop to see and remove the screws on the filter compartment EVERY SIX MONTHS to change the filter
Other GE models don’t require you to remove screws to access the filter. Not sure why this one does.
I would also remove the second button press for execution. One press should be enough to confirm your selection and initiate the function.
The traditional keypad design doesn’t require you to push anything else but the start button after you enter the last digit.
Haven’t really used extra features much. First day, I used the Air Fry feature. I wasn’t impressed out-of-the-box. First I was surprised by the restrictions for using the Air Fry and Convection features. You have to use this rack but not that rack for this or that.
Which would mean I couldn’t just leave the metal rack in the microwave. Which would also mean I would have to look for the manual online or on a shelf for the first dozen times i use those extra functions to remember what I can and can’t use in the microwave for non-microwave functions.
I also dread that someone else in the household will use the microwave before I remember to remove the metal rack that might destroy the microwave when used with micro-waves, (maybe?)
Also, the rack provided for the Air Fryer feature is smaller than the capacity of my countertop Air Fryer that I was hoping to replace with this.
To top it off, the food was not nearly as crisp as with my air fryer.
Lastly, GE really falls short with easy to make and post online instructional videos. Their “Air Fryer feature” videos are just 22 sec mini-commercial with no informational value.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
4
Value
2
Response from geappliances.comBy Devin, GE_Appliances, November 10, 2023
Good afternoon,
We appreciate you taking the time to provide a detailed review on the pros and cons you have regarding GE Profile Series over-the-range microwave, model PVM9179SRSS. We are pleased to hear that the microwave is easy to clean, and fits your space well. However, we are sorry to hear that you are not satisfied with the design and functions of the microwave, the filter operation, nor the air frying and convection performance. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
We appreciate you taking the time to provide a detailed review on the pros and cons you have regarding GE Profile Series over-the-range microwave, model PVM9179SRSS. We are pleased to hear that the microwave is easy to clean, and fits your space well. However, we are sorry to hear that you are not satisfied with the design and functions of the microwave, the filter operation, nor the air frying and convection performance. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Happy purchase
on November 17, 2023
Posted by: Tkoz88
from Chicago
So far I really enjoy the features, mainly the air fryer. I was a little skeptical of it being an air fryer, but it really works well, and you can adjust it manually to different temperatures, or use its auto features foe common things like chicken wings. I also baked a pizza in it, and was pleased with its results. The fan works very well, and the LED lights really are bright on the high setting which is nice for cooking!
Written by a customer while visiting geappliances.com
Customer Rating
5
GE does it again!
on December 14, 2023
Posted by: Eastvoasterdave1
from Spring TX
This is the best full featured microwave ever. My conventional air fryer took up so much space on my counter I was looking for an alternative.
Written by a customer while visiting geappliances.com
Customer Rating
5
Yes it’s perfect
on January 26, 2024
Posted by: Bittyliz
I bought this, unsure I wanted a combo with air fryer. What a treat. Love the interior and I like how to schedule time. It’s a win win for us!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great multitasker!
on May 13, 2024
Posted by: Motor Vessel Water music
from Hampton VA
Love this multitask appliance to microwave, convection and filter smoke from over our range top. Looks sharp and cooks even better!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
GE Profile 1.7 Cu. Ft. Convection Over-the-Range
on March 24, 2025
Posted by: Craig A M
from Whitehouse, Ohio
We are happy with the features and appearance of our new microwave. There was a learning curve to taking advantage of all the features and user interface. We primarily bought this microwave because of it's air fryer capability, but definitely takes a lot longer to cook than a smaller countertop air fryer.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com