Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,319 Reviews)
Rating breakdown 1,319 reviews
5 Stars
823
4 Stars
284
3 Stars
96
2 Stars
63
1 Star
53
85%of customers recommend this product.
(
783 out of
917)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
5
Easy to use
on November 29, 2022
Posted by: Heiho
from Phoenix, AZ
We wanted to upgrade our GE microwave with one that had convection and air fryer features. We looked at several other brands and decided to go with the GE to match the other appliances in our kitchen. This one has all of the features of the other brands that cost 3x more, and the finish matches my other GM appliances perfectly. It's super easy to use and it's very intuitive/user friendly. It doesn't show fingerprints so it's very easy to keep clean. The inside has a very attractive, high end stainless finish. It was very straight forward and easy to install. The only drawback is that I'm 5'3" and I have a hard time looking at the food's cooking progress because the door window has a black band around the bottom. Other than that, I'm 100% happy with this convection microwave and I highly recommend it over the other brands (KitchenAid, LG, Samsung, etc) we were considering
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on December 15, 2022
Posted by: my happy kitchen
from New Jersey
My microwave stopped working when it was less than two years old. This is certainly not what I expected from a GE product. I know I can schedule service for it to be repair, but service is expensive and will cost almost half what the microwave costed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, December 20, 2022
Greetings! Thank you for reaching out with this feedback. We are so disappointed to read about your experience with this microwave no longer working just out of warranty, and we are so sorry for this experience.
One of our agents has reached out to you via email to collect some more information and provide some additional steps. We look forward to assisting you in any ways that we can! -Elliot@GEA
One of our agents has reached out to you via email to collect some more information and provide some additional steps. We look forward to assisting you in any ways that we can! -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
A Good Look and Great Cooking Options
on January 5, 2023
Posted by: Anonymous
from Midway, Ky.
Look the professional look and are enjoying the combination microwave/convection cooking options. Like the Chef Connect feature using bluetooth connection with the range. The single knob on the modern control panel is a little odd?
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on January 7, 2023
Posted by: Jap21
from Baltimore,MD
Purchased product to replace older GE profile microwave which was installed when kitchen was redone 20 years ago.I installed the new microwave in same spot with no modification and have been very happy with its performance and would recommend it too everyone
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features and performance
on January 27, 2023
Posted by: Ms EJ
from Pitttsburgh Pa
Excellent quality and performance no problems seen
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy GE_Appliances, February 16, 2023
Hello- Thanks for contacting us.
We are so happy to hear that you love the appearance and performance of your microwave. The exterior is just flawless and an excellent addition to your kitchen.
We appreciate you so much for thinking of GEA when it comes to your kitchen's needs. Feel free to keep in touch!
-Charlie@GEA
We are so happy to hear that you love the appearance and performance of your microwave. The exterior is just flawless and an excellent addition to your kitchen.
We appreciate you so much for thinking of GEA when it comes to your kitchen's needs. Feel free to keep in touch!
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Rattling Fan
on June 28, 2023
Posted by: TOlsen
from Fairfax Station, VA
The fan rattles very loudly like a bunch of loose screws are in it. The outside stainless has a square on the door that will not clean off. Installation was subpar. Screws are not completely in. Quite unhappy.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 29, 2023
Hello,
We appreciate you taking the time to provide your opinion and feedback on your new microwave.
You will hear a fan-bearing noise if the microwave is operated in temperatures below 50 degrees Fahrenheit. It is recommended that the room temperature be at least 50 degrees Fahrenheit for proper operation. For more information please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900
We recommend referring to the installation manual if the screws have been fixed properly.
https://products-salsify.geappliances.com/image/upload/s--HyBNXSv5--/hfpmp3kfxhzmico3bemz.pdf?_ga=2.211140757.1800908472.1687784911-302677575.1657120421
We hope this helps, and if you need additional assistance, please reach out.
-Charlie@GEA
We appreciate you taking the time to provide your opinion and feedback on your new microwave.
You will hear a fan-bearing noise if the microwave is operated in temperatures below 50 degrees Fahrenheit. It is recommended that the room temperature be at least 50 degrees Fahrenheit for proper operation. For more information please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900
We recommend referring to the installation manual if the screws have been fixed properly.
https://products-salsify.geappliances.com/image/upload/s--HyBNXSv5--/hfpmp3kfxhzmico3bemz.pdf?_ga=2.211140757.1800908472.1687784911-302677575.1657120421
We hope this helps, and if you need additional assistance, please reach out.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
This Will Be the LAST GE Microwave I Buy
on July 19, 2023
Posted by: MPW1
I purchased this microwave in December 2022. At first I had no problems. But I recently tried to change the power level while using the unit and got the message "power level cannot be changed at this time". I double checked the manual to make sure I was doing correctly; same message. I came to the website to try to figure out what could be wrong, all I found were the same instructions that were in the manual. The control pad shorted out on the last one.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 21, 2023
Hello,
We’re so sorry to hear that your microwave has started to give you trouble. Microwaves tend to see a lot of use, and we know that when they have issues it can make your time in the kitchen much more difficult. This is not something we want or expect from our products, and we want to help. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEA
We’re so sorry to hear that your microwave has started to give you trouble. Microwaves tend to see a lot of use, and we know that when they have issues it can make your time in the kitchen much more difficult. This is not something we want or expect from our products, and we want to help. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great purchase
on August 18, 2023
Posted by: BSweaton
I really do like my microwave/convection oven, but the air fryer leaves a little to be desired. I cannot get it to crisp up the food very well. I was hoping to eliminate my countertop air fryer, but that will not be the case. However, I have not once used my oven since I this microwave/convection over was installed. I have cooked chicken, pork chops, a peach cobbler, and brownies in it, with excellent success. Best part is it doesn't heat up my house in the Texas summer heat!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com