Customer reviews from geappliances.com
GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
4.3
(1,415 Reviews)
Rating breakdown 1,415 reviews
5 Stars
872
4 Stars
305
3 Stars
108
2 Stars
67
1 Star
63
85%of customers recommend this product.
(
828 out of
975)
Customer Reviews for GE Profile - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
4
Great unit
on August 10, 2025
Posted by: Rickjl
We have this had appliance now for approximately 2 years. So far this has worked great for everything but air frying. My wife will not use this feature as she wants a basket to utilize NOT just setting the food on the rack. She is disappointed that a basket isn’t offered.
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Major Upgrade – Versatile, Stylish, and Powerful
on August 7, 2025
Posted by: Drift58
from Crystal Lake, IL
This microwave is a major upgrade in every way. The capacity is perfect for everything from quick snacks to full family meals. The controls are intuitive, and the display’s lettering and lighting make it easy to read and operate. The dimensions fit perfectly over the stove while still providing generous interior space, thanks to its well-designed layout. The ventilation works efficiently, keeping cooking areas clear of steam and odors. With high wattage and the added bonus of convection oven and air fryer features, it cooks evenly, quickly, and eliminates the need for multiple appliances. The stainless steel interior is durable and easy to clean, the lighting inside is excellent, and the overall look is sleek and modern. A beautiful, functional, and high-performing appliance that has truly elevated my cooking experience.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Need manual to take advantage of features.
on August 6, 2025
Posted by: Harry1943
Need operators manual. Great looking appliance. Easy install.
Written by a customer while visiting geappliances.com
Customer Rating
3
Mixed bag
on August 5, 2025
Posted by: Cymro
from Connecticut
This product is a mixed bag. We bought it to replace a prior model, which served us well for 16 years!
Good things about the new version:
1. Appearance--almost as good as the prior model
2. Ventilation--Better than the old model. We have to recirculate, not the best, but this doers a good job
3. Convection bake works well on this, as it did on the old version, but the preheat time is much faster
1. Appearance--almost as good as the prior model
2. Ventilation--Better than the old model. We have to recirculate, not the best, but this doers a good job
3. Convection bake works well on this, as it did on the old version, but the preheat time is much faster
However, there are several features about this model, some of which are the same on the old
4, As with the old model, controls are totally non-intuitive. A lack of a traditional keypad doesn't help. The scrolling messages for "settings" just don't hack it. Example is the confusing process for setting the preheat offset for the convection mode. This is not helped by a very sketchy User Manual. Lot's of user interface work needed!
5. Air fry doesn't work well at all. No real instructions, no way to know what temperature the air fry system is at, unless that's something I missed in the lack of instructions!
6.The sensor is very iffy--sometimes the magic works, sometimes it doesn't
7. Steam clean just doesn't clean. I'm not expecting miracles. but I thought it would have a noticeable effect before using more traditional cleaners.
8. New model is missing a "keep warm" button that we used quite a bit on the old model
9. The script on the keypad is somewhat small
In summary, the new model works well in microwave and convection modes. Some of the "added features like Air Fry and Steam Clean don't cut it. Non-intuitive controls and a lack of comprehensive instructions make it had to love. We bought because of a prior good experience with an earlier model despite it's similar controls. This model is not exactly cheap, so I expected the "added features" to perorm better
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Diego, GE_Appliances, August 12, 2025
Thank you for your thoughtful review. We'd like to help you with the Air Fry and Steam Clean features of your microwave.
When air frying, we recommend using a metal tray, metal rack, or glass tray, and leaving at least a 1-inch gap between the cooking dish and the sides of the oven. You can find additional information on page 21 of the owner's manual here:
https://products-salsify.geappliances.com/image/upload/s--pi5bWePJ--/f51573a7201700990cd0ef9d330a0deb0e451ba4.pdf
Regarding the Steam Clean mode, we recommend pressing the Steam Clean button, placing a steam bowl with 1/4 cup of water inside, and pressing the dial or Start/Pause to begin. Once the cycle is complete, wipe the oven cavity with a paper towel or cloth.
We will pass your comments regarding the unit’s controls and overall features to our product team for review.
When air frying, we recommend using a metal tray, metal rack, or glass tray, and leaving at least a 1-inch gap between the cooking dish and the sides of the oven. You can find additional information on page 21 of the owner's manual here:
https://products-salsify.geappliances.com/image/upload/s--pi5bWePJ--/f51573a7201700990cd0ef9d330a0deb0e451ba4.pdf
Regarding the Steam Clean mode, we recommend pressing the Steam Clean button, placing a steam bowl with 1/4 cup of water inside, and pressing the dial or Start/Pause to begin. Once the cycle is complete, wipe the oven cavity with a paper towel or cloth.
We will pass your comments regarding the unit’s controls and overall features to our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
4
Little Blue
on August 3, 2025
Posted by: Susie16Affton
from Affton Mo
Haven’t got to use it a lot as of date but know that this product will be in daily use. I use my microwave for many items and with so many various controls my usage will definitely increase.
Written by a customer while visiting geappliances.com
Customer Rating
4
How to I use it
on August 3, 2025
Posted by: JNazz Dog
Right now I like the product. But my issue is HOW DO I USE IT? OK I figured out smart connect with UTUBE videos but really GE, how about some show and tell.
Written by a customer while visiting geappliances.com
Customer Rating
2
Faulty temp and poor filter design
on August 3, 2025
Posted by: Lisej2323
from Berkley, MI
The temperature of the oven in air fry or convection mode is too low. I have to increase the temperature or time from cooking instructions in order to get properly cooked food.
The filter is ridiculous. In order to change it, i have to stand on a step stool to remove two screws. Then slide the cover to remove it. After doing this a few times, the plastic part that holds the screw broke off. Also the filters can't be cleaned and i single use.
I would not buy again.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, August 8, 2025
We'd like to assist you with your microwave. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Potential
on August 2, 2025
Posted by: Scarybel
from Northeast Florida
Could be a five if the user manual gave better directions for using the air fryer and convection features. The air fryer feature is why I chose this item. Microwave features are great. Matches beautifully with my 20+ year old oven and 3 year old fridge. Need an "Air Fryer for Dummies" section.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com