Hey there, and thank you for letting us know about your experience. We’re thrilled you had an excellent experience with customer support, and that the microwave worked terrifically for you! However, we do hate to hear you feel there weren’t clear directions for the microwave and would have had difficulty using it without customer support. We always want to provide a great product that you can use easily, and we regret that you had some trouble. Both your positive and negative feedback will be sent to our team for review; your insights are appreciated, as we always want to know about our consumers’ experience.

We do provide a manual for the model with information on features, controls, care and cleaning, etc. If you’d like to view that, it’s available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000158-1.pdf&_ . We hope that information is helpful. We are confident this microwave will continue to perform well for you, and we’re always available here or over social media if you have any other questions or concerns. Best wishes! -Sarah@GEA